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Reviews of The Westin Guangzhou

5 out of 5
The Westin Guangzhou
6 Lin He Zhong Road, Tian He District, Guangzhou, Guangdong

Reviews

8.8

Excellent

Rating 10 - Excellent. 384 out of 774 reviews" "
Rating 8 - Good. 285 out of 774 reviews" "
Rating 6 - Okay. 71 out of 774 reviews" "
Rating 4 - Poor. 22 out of 774 reviews" "
Rating 2 - Terrible. 12 out of 774 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Linda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and attentive
Stayed 6 nights in Apr 2024

2/10 Terrible

Raymond

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old bed sheeting for this price. Old remodeling. Overall is bad experience, i rather spend little more so i can stay at four seasons hotel.
Stayed 1 night in Jan 2024

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel. Not the best in Guangzhou, but we enjoyed our stay and have nothing to complain about
Stayed 2 nights in Jan 2024

6/10 Okay

Hui Lik

Liked: Staff & service
Stayed 2 nights in Dec 2023

8/10 Good

Haja

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the property just that the break fast option not as great
Stayed 9 nights in Dec 2023

8/10 Good

Tai, Fairfax

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Fayse

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Desmond

Business traveller
Stayed 3 nights in Dec 2023

8/10 Good

Patrick, Irvine

Travelled with family, Travelled with group
Liked: Cleanliness, amenities
The rooms are aged and need some renewal work. Quirky design draining showing water into the floor of the toilet area. Toilet actually clogged in my room needing maintenance to help.
Stayed 3 nights in Nov 2023

10/10 Excellent

Sally

Travelled with family, Business traveller
Liked: Amenities
The service was very slow at the bar. Everyone was very kind & friendly, but we waited a very long time for service.
Stayed 3 nights in Nov 2023

8/10 Good

Paul

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Almost Perfect
Definitely a high end busy international hotel. Common spaces are grand and well kept. Rooms are spacious and well laid out. The main issue is that the rooms are definitely in need of refurbishment. No doubt they were beautiful 15 years ago, but they show too much wear. Way too much caulk smeared over every crack in the bathrooms and chipped and old furniture, and worn carpets. Tip: 15 minute walk to East train station area to huge shopping mall with endless restaurants and largest grocery store I’ve ever seen.
Stayed 4 nights in Oct 2023

6/10 Okay

FJ

Liked: Cleanliness
Disliked: Property conditions & facilities
Lingering Smoke smell in rooms- bad taste
Stayed 3 nights in Oct 2023

6/10 Okay

robin

Business traveller
Liked: Room comfort
Improvements needed
For a 5 star hotel the staff needs to cater to customers more. Breakfast menu was very limited and choices poor.
Stayed 3 nights in Oct 2023

10/10 Excellent

Angelo

Liked: Cleanliness, staff & service, property conditions & facilities
Worth a try
Stayed 2 nights in Oct 2023

10/10 Excellent

Jing

Stayed 1 night in Sep 2023

4/10 Poor

Chi Keung

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff not enough training. Especially in swimming pool and gym.
Stayed 2 nights in Jul 2023

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Ella

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient place to stay in Guangzhou
Stayed 1 night in Jun 2023

8/10 Good

Yuk Pun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Kingman

Stayed 1 night in Jun 2023

6/10 Okay

Hui Yeung Albert

Liked: Cleanliness
Disliked: Property conditions & facilities
Seriously in need of a refresh, lack of modern charging ports around the desks and beside tables. Room service staff just left my food at the door after collecting the payment, leaving me to push the food inside.
Stayed 1 night in May 2023

10/10 Excellent

enrico

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 5 nights in May 2023

10/10 Excellent

AHMED M S

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very wonderful hotel
Very wonderful service, very wonderful staff, classy and wonderful service, I recommend to everyone
Stayed 4 nights in Apr 2023

2/10 Terrible

MUSTAFA

Stayed 4 nights in Apr 2023

10/10 Excellent

Manjit Singh

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gr8 hotel and staff 👌👍
Stayed 5 nights in Apr 2023

10/10 Excellent

Tai, Fairfax

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's at the center of the city and everything inside is excellent and convenient and the price is reasonable for its location, facilities and service.
Stayed 3 nights in Apr 2023

10/10 Excellent

YAPING

Stayed 3 nights in Dec 2022

8/10 Good

anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

8/10 Good

Hevis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Hotel Management Team The Westin Guangzhou on 14 Jan 2022
Dear guest, Thank you for taking the time to give us your feedback. We are happy to hear that you enjoyed your time with us. Your approval will be the biggest driven force to continually enhance the quality of our services. We are aiming at customizing care and attention for each guest and creating an individualized experience. We hope that you will give us the opportunity to welcome you back to The Westin Guangzhou in the very near future. Stay well, Hotel Management Team The Westin Guangzhou

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was a comfortable stay but a bit subpar for Westin standards in relation to the facility.
Stayed 3 nights in Apr 2021
Response from Hotel Management Team The Westin Guangzhou on 26 Apr 2021
Dear guest, Thank you for taking the time to give us your feedback. We are happy to hear that you enjoyed your time with us. Your approval will be the biggest driven force to continually enhance the quality of our services and products. We are aiming at customizing care and attention for each guest and creating an individualized experience. We hope that you will give us the opportunity to welcome you back to The Westin Guangzhou in the very near future. Stay well, Hotel Management Team The Westin Guangzhou

10/10 Excellent

Verified traveller

Stayed 3 nights in Dec 2020
Response from Hotel Management Team The Westin Guangzhou on 4 Jan 2021
Dear guest, Thank you for choosing The Westin Guangzhou. Stay well, Hotel Management Team The Westin Guangzhou

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Westin GZ
Staff very friendly and helpful. Room was clean and well stocked. Disposable items (toothbrush/paste, qtips, etc) are offered at check-in to reduce waste
Stayed 1 night in Nov 2020
Response from Hotel Management Team on 17 Nov 2020
Dear guest, Thank you for choosing The Westin Guangzhou and sharing with us of your stay experience. We are delighted to hear that you had a wonderful time here. Your encouraging words of praise has been conveyed to the team respectively, who take this as an inspiration for us to improve. We would be delighted to welcome you back in the near future to share further uplifting memories. We hope every element of your stay made you feel better than when you first arrived. Stay well, Hotel Management Team The Westin Guangzhou

10/10 Excellent

Liang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Hotel Management Team on 8 Sept 2020
Dear guest, Thank you for choosing The Westin Guangzhou. Stay well, Hotel Management Team The Westin Guangzhou

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
one of the best hotels in GZ
excellent service from staff. great amenities and location. always stay here
Stayed 2 nights in Sep 2019
Response from Hotel Management Team on 20 Feb 2020
Dear guest, Thank you for choosing The Westin Guangzhou and sharing with us of your stay experience. We are delighted to hear that you had a wonderful time here. Your encouraging words of praise has been conveyed to the team respectively, who take this as an inspiration for us to improve. We would be delighted to welcome you back in the near future to share further uplifting memories. We hope every element of your stay made you feel better than when you first arrived. Stay well, Hotel Management Team The Westin Guangzhou

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent wellness hotel and first class service
this is one of the best hotels in GZ. location is excellent, next to food, banks, metro, trin station and the tianhe amp. front desk staff are always first class, efficient, helpful. executive lounge in this hotel is excellent, as are the staff in the lounge. i recommend upgrading to exec room if available, rooms are very good. gym is very good and spacious, 2 pools are large and very clean, indoor and outdoor. i visit GZ 2-3 times per year, and during my visit i always try to stay at the westin for at least 2 days. lastly, the buffet breakfast is wonderful, chinese and western combination, i recommend you try it at least once.
Stayed 1 night in Jan 2020
Response from Hotel Management Team on 20 Feb 2020
Dear guest, Thank you for choosing The Westin Guangzhou and sharing with us of your stay experience. We are delighted to hear that you had a wonderful time here. Your encouraging words of praise has been conveyed to the team respectively, who take this as an inspiration for us to improve. We would be delighted to welcome you back in the near future to share further uplifting memories. We hope every element of your stay made you feel better than when you first arrived. Stay well, Hotel Management Team The Westin Guangzhou

10/10 Excellent

Or

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel for a business stay
big And spacious room with nice view and great bath. Room service was OK, food could be a bit more delicious. Breakfast was great.
Stayed 1 night in Jan 2020
Response from Hotel Management Team on 9 Jan 2020
Dear guest, Thank you for choosing The Westin Guangzhou and sharing with us of your stay experience. We are delighted to hear that you had a wonderful time here. Your encouraging words of praise has been conveyed to the team respectively, who take this as an inspiration for us to improve. We would be delighted to welcome you back in the near future to share further uplifting memories. We hope every element of your stay made you feel better than when you first arrived. Stay well, Hotel Management Team The Westin Guangzhou

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall satisfying stay
Check-in and check out process was fluent and fast. Staffs were friendly n showed professionalism. Rooms was spacious, bed was a little too soft for me. Needs improvement on baby crib. Breakfast was good.
Stayed 1 night in Jan 2020
Response from Hotel Management Team on 9 Jan 2020
Dear guest, Thank you so much for staying at The Westin Guangzhou and we appreciate your time to post your feedback here. Your feedback is essential for us to improve. Your comments are well received and we have shared your feedback with our relevant team respectively. Please be assured that we will continue to improve our daily operations to ensure that our guests will experience the services that they have come to expect of a Westin hotel. We hope every effort from us will help you restore your sense of well-being and get you back to your best self. Be well, Hotel Management Team The Westin Guangzhou

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very convenient: near shopping mall, sub way and train station
Stayed 4 nights in Dec 2019
Response from Hotel Management Team on 6 Jan 2020
Dear guest, Thank you for choosing The Westin Guangzhou and sharing with us of your stay experience. We are delighted to hear that you had a wonderful time here. Your encouraging words of praise has been conveyed to the team respectively, who take this as an inspiration for us to improve. We would be delighted to welcome you back in the near future to share further uplifting memories. We hope every element of your stay made you feel better than when you first arrived. Stay well, Hotel Management Team The Westin Guangzhou

6/10 Okay

Marcos

Business traveller
Liked: Staff & service
Disliked: Cleanliness
West-in or West-outta here?
The room and hall smelled like humidity. The pool area needs a revamp!
Stayed 7 nights in Oct 2019
Response from Hotel Management Team on 6 Jan 2020
Dear guest, Thank you so much for staying at The Westin Guangzhou and we appreciate your time to post your feedback here. Your feedback is essential for us to improve. Your comments are well received and we have shared your feedback with our relevant team respectively. Please be assured that we will continue to improve our daily operations to ensure that our guests will experience the services that they have come to expect of a Westin hotel. We hope every effort from us will help you restore your sense of well-being and get you back to your best self. Be well, Hotel Management Team The Westin Guangzhou

10/10 Excellent

tarik

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel! They do everything right.
Great rooms, great service , good food. Also internet is fast and not blocked so you don’t have to deal with VPN. So helpful! Would absolutely stay again
Stayed 5 nights in Dec 2019
Response from Hotel Management Team on 6 Jan 2020
Dear guest, Thank you for choosing The Westin Guangzhou and sharing with us of your stay experience. We are delighted to hear that you had a wonderful time here. Your encouraging words of praise has been conveyed to the team respectively, who take this as an inspiration for us to improve. We would be delighted to welcome you back in the near future to share further uplifting memories. We hope every element of your stay made you feel better than when you first arrived. Stay well, Hotel Management Team The Westin Guangzhou

8/10 Good

Sau ling

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location friendly atmosphere sizable roo
Apart from the hiccup in using WiFi the rest are seem less
Stayed 1 night in Dec 2019
Response from Hotel Management Team on 30 Dec 2019
Dear guest, Thank you for choosing The Westin Guangzhou and sharing with us of your stay experience. We are delighted to hear that you had a wonderful time here. Your encouraging words of praise has been conveyed to the team respectively, who take this as an inspiration for us to improve. We would be delighted to welcome you back in the near future to share further uplifting memories. We hope every element of your stay made you feel better than when you first arrived. Stay well, Hotel Management Team The Westin Guangzhou

8/10 Good

danny

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Hotel Management Team on 25 Dec 2019
Dear guest, Thank you for choosing The Westin Guangzhou. Stay well, Hotel Management Team The Westin Guangzhou

8/10 Good

Kwok Tim Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable and good experience.
The room was big and clean. Check-in procedure was fast and the staff were polite and willing to help. Breakfast food were delicious.
Stayed 1 night in Dec 2019
Response from Hotel Management Team on 20 Dec 2019
Dear guest, Thank you for choosing The Westin Guangzhou and sharing with us of your stay experience. We are delighted to hear that you had a wonderful time here. Your encouraging words of praise has been conveyed to the team respectively, who take this as an inspiration for us to improve. We would be delighted to welcome you back in the near future to share further uplifting memories. We hope every element of your stay made you feel better than when you first arrived. Stay well, Hotel Management Team The Westin Guangzhou

10/10 Excellent

Thomas

Stayed 2 nights in Nov 2019

10/10 Excellent

Fei

Stayed 1 night in Nov 2019

8/10 Good

Mohammed

Stayed 6 nights in Oct 2019

4/10 Poor

Verified traveller

Stayed 1 night in Nov 2019
Response from Hotel Management Team on 12 Nov 2019
Dear guest, Thank you for choosing The Westin Guangzhou. Stay well, Hotel Management Team The Westin Guangzhou

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Hotel Management Team on 30 Oct 2019
Dear guest, Thank you for choosing The Westin Guangzhou. Stay well, Hotel Management Team The Westin Guangzhou

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Oct 2019
Response from Hotel Management Team on 28 Oct 2019
Dear guest, Thank you for choosing The Westin Guangzhou. Stay well, Hotel Management Team The Westin Guangzhou

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy bed!
Short trip, great room, very comfortable bed. Would definitely stay there again. Only problem I had was turning the lights on in the room - you need to put the key card in with the grey side facing you (might want to write that on the card)!
Stayed 1 night in Oct 2019
Response from Hotel Management Team on 28 Oct 2019
Dear guest, Thank you for choosing The Westin Guangzhou and sharing with us of your stay experience. We are delighted to hear that you had a wonderful time here. Your encouraging words of praise has been conveyed to the team respectively, who take this as an inspiration for us to improve. We would be delighted to welcome you back in the near future to share further uplifting memories. We hope every element of your stay made you feel better than when you first arrived. Stay well, Hotel Management Team The Westin Guangzhou