“The hotel were it is situated is a perfect location for visiting chester etc. On arrival the staff at the reception desk were very polite ,welcoming and helpful. When going to the room the corridors were very squeaky to walk on. On entering the room again the floors in the room were also squeaky to walk on . Could hear the guests next door. The room was small not what i expected.The cleaniness of the room was appauling,liquid stains on the bathroom door,thick dust along the skirting boards in……
“Unfortunately, the experience in MacDonald Craxton Wood was not the best. Starting with our room not being ready for the 3pm check in. Our room then was not the cleanest. The jug of water was also not fresh with the water from the last guest still being in it, lack of plugs in the rooms and the TV was not smart. We then discovered the next day after returning from a busy day out the rooms aren’t serviced unless you request it. Now reception did give us fresh towels when asked but didn’t……
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