"I have stayed here about 8 times now since 2014. It’s a beautiful hotel, with a beautiful lobby and pool area.. that said, it is a shame it feels like it’s been let to fade..
I paid for an extra upgrade upon arrival. That room had a broken closet, a barely working AC, a bathroom door that didn’t close and had a hole in the bottom, and had several spots where the wall was fixed but it looked like no one sanded down the spackle and just painted over it. There was also sticky blue stuff on the wall. I called and had they moved my room changed in day 2. I had tried to do this on day one at night, but when I called the front desk numerous times, no one picked up. I’m n the way out the door on day 2, I stopped by to tell the front desk, they said we need to move your room now. I said, we’re on the way out to reservations, and they asked we go back now and pack the stuff up and move. We ended up doing that. The second room we got was perfect tho, no issues, clean, beautiful, in working order. I was offered no discount, apology, or anything, even after paying foran upgraded roon upfront, notnundetstsndinf that. The pool area is still the highlight, it’s beautiful and relaxing.. it just needs some cleaning and upgrades, it’ll be great. poolside service for drinks and food is phenomenal.
Here’s my issue. The bar used to be outstanding and creative with fresh cocktails, now it’s gone lower end drinks with mixes. The atmosphere has gone from authentic to a more commercial."
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