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"Average services, I rate both good and bad. Good is the inclusive meals (optional during booking), I was given a lot of quality food in a presentable traditional Japanese setting, but bad is that my booking includes 2 adults and 1 kid, the hotel told me I needed to pay extra for my kids staying (I had no choice so I paid) and tried to charge me other items like extra bed, extra meal for my kid (I rejected these). I hate how the hotel manage bookings and dishonesty as I had already paid my booking for 3 members in full but then got charged extra when I arrived without any email communication before I check-in, other major problem to the overall experience is that most of the staffs speak broken English and even not understand, I find it very difficult to communicate, also both indoor and outdoor onsen water is all dirty, the outdoor onsen water is not even hot."

"不錯很乾淨只是房間比較小"

"有台灣員工,語言非常方便"

"Great forest view and the whole stay experience is nice. It is in the rural area so there is no sight seeing spot around. The shuttle bus to hotel need to reserve first, not hop-on hop-off type."

"讓我有個美滿旅程，完成一個雪景下的露天溫泉"

"職員態度有禮，房間不算新但整潔，就座落在溫泉街旁，位置極佳。"

"去日本必先考慮住dormy inn, 職員服務良好，有好吃的早餐和宵夜，房間舒適，尤其喜愛有風格的溫泉池很舒服，高崎的dormy inn離車站約走10分鐘，酒店很安靜，附近有食肆和商場，有付費泊車很方便。"

"服務人員親切，公共設施很棒，房間較為老舊但完整度ok"

"由大堂到房間都很乾淨，最近3min已有便利店，已且還包含輕便早餐（方包、飯糰、熱湯、橙汁、咖啡....）"