Relais & Chateaux Chaptel Hangzhou

Photo gallery for Relais & Chateaux Chaptel Hangzhou

Front of property – evening/night
Restaurant
Interior entrance
Premium bedding, down duvets, Select Comfort beds, free minibar
Daily buffet breakfast (CNY 188 per person)

Overview of Relais & Chateaux Chaptel Hangzhou

Room options

About this area

Hangzhou

Relais & Chateaux Chaptel Hangzhou is located in Shangcheng, a neighbourhood in Hangzhou, and is in a shopping district. Broken Bridge and Lingyin Temple are notable landmarks, and some of the area's popular attractions include Hangzhou Botanical Garden and Hangzhou Zoo. No.2 Park and West Lake are two other places to visit that come recommended.
Visit our Hangzhou travel guideOpens in a new window
Map

What's nearby

  • West Lake - 4 min walk
  • No.2 Park - 7 min walk
  • Wushan Night Market - 13 min walk
  • Broken Bridge - 14 min walk
  • Zhejiang University First Affiliated Hospital - 19 min walk

Getting around

  • Longxiangqiao Station - 3 min walk
  • East Railway Station - 8 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 38 min drive

Restaurants

  • 台北纯k - 2 min walk
  • 必胜客 - 2 min walk
  • 鸽仔皇茶餐厅 - 3 min walk
  • 弄面 - 2 min walk
  • 爵色酒吧 - 2 min walk

About this property

Relais & Chateaux Chaptel Hangzhou

4-star hotel located in Shangcheng
Located close to No.2 Park and Broken Bridge, Relais & Chateaux Chaptel Hangzhou provides a return airport shuttle, a terrace and a cafe. Stay connected with free in-room WiFi, and guests can find other amenities, such as a garden and dry cleaning/laundry services.
You'll also enjoy the following perks during your stay:
  • Free self-parking
  • Buffet breakfast (surcharge), express check-out and smoke-free property
  • A 24-hour front desk, concierge services and tour/ticket information
  • Guest reviews speak well of the location
Room features
All 26 rooms boast comforts, such as premium bedding and pillow menus, as well as thoughtful touches, such as air conditioning and free stocked minibars.
Other conveniences in all rooms include:
  • Select Comfort beds, down duvets and rollaway/extra beds (surcharge)
  • Bathrooms with rainfall showers and deep-soaking baths
  • 32-inch flat-screen TVs with cable channels
  • Wardrobes/cupboards, free infant beds and electric kettles

Awards and affiliations

The property is a member of Relais & Chateaux.

Languages

Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking
  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 7:30 AM–10:30 AM: CNY 188 for adults and CNY 94 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Business services

  • 24-hour business centre
  • A meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Free cots/infant beds
  • Pillow menu
  • Premium bedding
  • Rollaway/extra beds (surcharge)
  • Select comfort bed

Bathroom

  • Dressing gowns
  • Deep-soaking bath
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bath and shower
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • TV channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Free minibar

More

  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Similar properties

Policies

Check-in

Check-in from 2:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 575.0 per day.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: CNY 1000.0 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately CNY 188 for adults and from CNY 94 for children
  • Rollaway bed fee: CNY 575.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

This property does not have any lifts
Only registered guests are allowed in the guestrooms
Parking height restrictions apply

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Relais & Chateaux Chaptel Hangzhou Hotel
Relais & Chateaux Chaptel Hangzhou Hangzhou
Relais & Chateaux Chaptel Hangzhou Hotel Hangzhou

Frequently asked questions

Is Relais & Chateaux Chaptel Hangzhou pet-friendly?

No, pets are not allowed at this property.

How much is parking at Relais & Chateaux Chaptel Hangzhou?

Self-parking is free at this property.

What time is check-in at Relais & Chateaux Chaptel Hangzhou?

Check-in is from 2:00 PM - anytime.

What time is check-out at Relais & Chateaux Chaptel Hangzhou?

Checkout is at noon.

Does Relais & Chateaux Chaptel Hangzhou provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Relais & Chateaux Chaptel Hangzhou located?

Located in Shangcheng, this hotel is within a 10-minute walk of West Lake and No.2 Park. Broken Bridge and China Academy of Art are also within 1 mi (2 km). Longxiangqiao Station is only a 3-minute walk and Ding'an Road Station is 14 minutes.

Relais & Chateaux Chaptel Hangzhou Reviews

Relais & Chateaux Chaptel Hangzhou Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 3 out of 7 reviews" "
" "10 - Excellent 43%
Rating 8 - Good. 4 out of 7 reviews" "
" "8 - Good 57%
Rating 6 - Okay. 0 out of 7 reviews" "
" "6 - Okay 0%
Rating 4 - Poor. 0 out of 7 reviews" "
" "4 - Poor 0%
Rating 2 - Terrible. 0 out of 7 reviews" "
" "2 - Terrible 0%

8.3/10

Cleanliness

9.0/10

Staff & service

8.7/10

Amenities

8.3/10

Property conditions & facilities

Reviews

10/10 Excellent

Rina, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a suite rather than a room. You get a huge space, more than enough for a family! The hotel is a historical site and preserved well. The staff are well trained, very nice and professional. The property itself is really nice and worth the price. One bad thing is if your neighbours upstairs are not mindful of others and party at night, the sound can be a bit disturbing.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Great location within 5min walking distance to west lake, major shopping area and restaurants. Nice vintage experience in historic building. Breakfast buffet is good. A solid 4 star experience.
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place
Very good location .great service
Stayed 2 nights in Aug 2018

10/10 Excellent

Yingyan

Wonderful stay! Staff are nice, location is quite convenient. Enjoyed it
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5月上旬に蚊が多かった。 朝ごはんの種類を増やして欲しい！
Stayed 2 nights in May 2021

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
在5年前住过这特色酒店，当时酒店开了不久，独特的风格使我老婆特别喜欢。这次再到杭州，老婆指定要住这里。设施和服务还是相当不错。唯一要挑剔的是厕所没有抽风，做完大事臭味很久都不散。
Stayed 1 night in Dec 2019

8/10 Good

JIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018