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"An excellent choice if you're visiting Hangzhou — the hotel's proximity to West Lake is one of its biggest highlights. After dinner, we found ourselves taking long, leisurely walks along the lake, which was absolutely lovely. We had a corner room facing the lake, and the view made it even more special. The rooms were clean, well-maintained, and comfortable throughout our stay. What really stood out was the staff. We arrived late at night and they went out of their way to help us with a charger adapter and extra bottles of water — no fuss at all. This was during the Qingming Festival, so the hotel was very busy, yet every single staff member remained cheerful and genuinely happy to assist. Highly recommend for both leisure and first-time visitors to Hangzhou!"

"Convenient location with direct access to subway, restaurants and shopping. "

"The lake view was very nice ! Staff members were helpful and friendly. The breakfast buffet was one of the best I had ever had! "

"It was great."

"Most tranquil and beautiful property. Breakfast Boat Trip on Water Lake and Impression Show were amazing."

"Excellent local delicacy during paid breakfast. Excellent service and trip planning. We had some good experience entering destinations skipping the queue. "

"Clean room, staffs are friendly but not much choice for food in room service."

"Nil"

"WiFi connection bad. I wanted to set up wake up call but no one answer the call. I tried twice still no one answer it . "