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Reviews of Alisa Hotel & Spa

3.5 out of 5
Alisa Hotel & Spa
7 Hang Voi, Hoan Kiem District, Hanoi

Reviews

8.8

Excellent

Rating 10 - Excellent. 27 out of 47 reviews" "
Rating 8 - Good. 15 out of 47 reviews" "
Rating 6 - Okay. 2 out of 47 reviews" "
Rating 4 - Poor. 2 out of 47 reviews" "
Rating 2 - Terrible. 1 out of 47 reviews" "

9.0/10

Cleanliness

9.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Marie

Travelled with family
Liked: Cleanliness, staff & service
This was a basic and clean hotel. The bathroom was very tired looking and needs an upgrade but the room was clean and it was in a good location
Stayed 1 night in Apr 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ver helpful staff rooms serviced daily and are a good size handy location
Stayed 3 nights in Apr 2024

10/10 Excellent

Ponekham

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice comfortable beds. Friendly and very helpful staff.
Stayed 1 night in Mar 2024

8/10 Good

Raimey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, in the French Quarter very close to the Old Quarter. Many good places to eat, shop and sightsee nearby. The hotel staff was very friendly. However, as with many buildings in the area it is an older building, so there is a damp/moist smell. My daughter also had an allergic reaction which started when we checked in and went away when we checked out. For the rest of our stay in Hanoi we stayed in a newer hotel without any allergic reactions, so it was likely something in the hotel or the bedding that caused it.
Stayed 2 nights in Mar 2024

10/10 Excellent

christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location is perfect, very close to the lake, and shopping restaurants. Staffs are very nice. Rooms are big and clean

6/10 Okay

Hanh

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities
The front dest staff was exceptional! They made the stay better. Thoughtful and helpful. Thank you!
Stayed 5 nights in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful staffs.
Stayed 2 nights in Dec 2023

10/10 Excellent

JO YU

Stayed 1 night in Nov 2023

4/10 Poor

Ludovic

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property is way past its prime. The staff is lovely though.
Stayed 3 nights in Nov 2023

8/10 Good

TORU

Stayed 2 nights in Nov 2023

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super comfortable
Fantastic stay at this hotel. Very comfortable and we were allowed early check in at a very reasonable rate. Clean, comfortable and very close to lots of things to do whilst being quiet and relaxing.
Stayed 2 nights in Oct 2023
Response from Rose Nguyen/Ms on 8 Nov 2023
Dear Mr Alexander,Thank you so much for your generous feedback !All our staff are happy as we can bring you a great time in Ha Noi.We hope to meet you again in near future !Have a great day !Best regards,Hotel Manager

10/10 Excellent

Thuc Vy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jun 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and ideal for old quarters. walking distance to most attractions. Downside I was given a room with no windows and room looked much better in photos. Overall was nice stay
Stayed 4 nights in May 2023

10/10 Excellent

Bing, Canton

Liked: Cleanliness, property conditions & facilities
It is close to the Opera House in old town and seafood buffets .
Stayed 1 night in May 2023

8/10 Good

Mei

Stayed 1 night in Apr 2023

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was our first stay in Vietnam. The room and bathroom was clean, comfortable and everything worked. Staff is very friendly and welcoming. This location was an easy walking distance from Hoan Kiem lake, the market, train street and museums.
Stayed 2 nights in Mar 2023

10/10 Excellent

Linda H

Liked: Cleanliness, staff & service
Lovely staff at the reception desk very charming and helpful
Stayed 2 nights in Feb 2023

8/10 Good

CYNTHIA, kent

10/10 Excellent

Ivan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming and helpful staff, excellent communication. Clean, big room, walkable distance to everything in Hanoi Old Quarter. Would definitely return.
Response from Hong Nguyen on 7 Feb 2023
Dear Mr Ivan,Thank you for your great review .All our staff are so happy as we had made you having a comfortable time in Hanoi !We wish to serve you more and more time when you return in Hanoi again and we will try our best to make our service and facilities better and better to serve you next time coming!Take care and have wonderful year 2023 !Best regards,Hotel manager,

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location.
Stayed 3 nights in Nov 2022
Response from Jane Nguyen ( Ms. ) on 5 Jan 2023
Thank you so much for great feedback. Hope to see you next time

2/10 Terrible

Matthew

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Condition oh hotel did not match photos at all. Example dirty walls, thin towels, warm and frayed sheets. Even the toilet seat was loose.
Stayed 1 night in Oct 2022

8/10 Good

Lindsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, big & comfortable bed, friendly staff. Do recommend!
Stayed 1 night in Sep 2022
Response from Thank you for your review on 24 Sept 2022
Dear Ms Lindsey,Thank you for your feedback !Have a great day !Best regards,

8/10 Good

Andres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2022

10/10 Excellent

Rasa Lila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Spa
Best spa, amazing massages. Very comfortable and clean. Good location for walking. Wonderful costumer service too.
Stayed 2 nights in Jan 2020

10/10 Excellent

Jen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were helpful and friendly. The hotel is in close proximity to food stalls, restaurantS, and weekend night market. Ms. Nga was very resourceful and enthusiastic in helping us. She even upgraded our regular family room to a suite without additional cost.
Stayed 1 night in Jan 2020
Response from Aprreciation on 14 Jan 2020
Dear Mam, Thank you so much for your great feedback.We are on the way to improve our services, definitely making our best service to all customers in the future

10/10 Excellent

Angie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay I had
The hotel receptionist was very very good. She gives good recommendations, booked my airport transfers and massage. She is very proactive and very hardworking. I forgot to ask for her name but she is superb. The breakfast is very good and fresh for a small development like this. I keep refilling my plate!
Stayed 1 night in Dec 2019
Response from Great Feedback on 14 Jan 2020
Thank you so much for sending us the best feedback.We understand your satisfaction of services.But we still need to improve to make beyond services to others. Thank you and Happy New Year!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay at Alisa Hotel and Spa. Nga Moon offered best-in-class service and made my friend and I feel welcomed from the moment we arrived. I’ve worked in customer service for several years and am not always easy to please - I would hire Nga myself if I could!
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The hotel is new, the rooms are clean and comfortable. The property is in a good location, near shops and restaurants and is walking distance to the weekend night market. The staff were friendly and helpful. The breakfast is very basic and the food was mostly dried out as it is was sitting open for long periods. The first room I was put in, 508 - did not have blinds or curtains and the shutters outside were not properly closed. This meant light came in and people could see in. When I alerted them to the issue, I was moved to another room immediately. They dealt with my issue swiftly which was great.
Stayed 3 nights in Sep 2019

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
One of A Kind experience
The manager, Ms. Moon, and her staff took exceptional care of us during our stay. She planned out our 3-day itineraries making sure that we didn’t miss any highlights of Hanoi. Once we got off the Airport taxi, we were greeted with umbrellas and that we stayed dry from the torrential rains. Whatever issues that we came across, her staff would address immediately regardless the time of the day. Our only purpose for this trip to Vietnam was to visit Ha Long Bay and we were disappointed with the tour cancellation due to inclement weather, yet their heartfelt services made up for everything.
Stayed 2 nights in Aug 2019

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
In a nutshell perfect and good selection for breakfast
Stayed 3 nights in Jun 2019

10/10 Excellent

Minh

Liked: Cleanliness, staff & service, property conditions & facilities
Room size, pool & services are very good
Hotel room size, pool area & services are very good. Do not like the restroom design. The water alway spilled out when shower & floor is alway wet.
Stayed 1 night in Jun 2019

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

8/10 Good

Shane, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is nearby to old quarter and walking distance to night market and lake.. Room is big n clean Staff are very polite and friendly. Service is top notch
Stayed 2 nights in Mar 2019

8/10 Good

Akira

Liked: Cleanliness, staff & service
The reception staff will help you with their smiles and kindness. You can walk to the old town, but it's a little far from there, and the street facing the hotel is one-way, so you can escape from the hustle and bustle at night. It's an ideal location for me. Grab to Noi Bai Airport costs around 330K. The water pressure is weak, but not unbearable. A minimum level of cleanliness is maintained. However, it is better not to look under the bed. I also wiped down the closet before unpacking my things, just in case.
Stayed 3 nights in Feb 2024

4/10 Poor

Takaaki

Stayed 4 nights in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon accueil Dommage que le wifi était en panne dans les étages supérieurs lors de notre séjour
Stayed 3 nights in Jul 2023

10/10 Excellent

ASAMI

Stayed 1 night in May 2023

10/10 Excellent

Yuta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

KangMin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, good choice
가격대비 퀄리티 좋은 가성비 숙소. 하노이 86번 버스 정류장 근처라 공항가기 좋고, 호엔끼엠 호수 근처라 맥주거리나 근처 관광지 가기 좋았으며 버스타고 여행하기 좋은 위치임. 시설도 방은 작지만 갖춰야할 건 다 있어서 딱히 불편을 느끼지 못함. 프리 드링크는 없고 기타 에머니티는 주는데 중국산 싸구려라 칫솔만 쓰고 나머진 안썼음. A high-quality, cost-effective accommodation for the price. It's good to go to the airport because it's near Hanoi bus stop 86, and it's good to go to beer streets and nearby tourist attractions because it's near Hohenkim Lake, and it's a good place to travel by bus. The facilities are small, but there are everything that needs to be equipped, so I don't feel any inconvenience.
Stayed 1 night in Jun 2022
Response from Rose Nguyen/Ms on 26 Jun 2022
Dear Mr Kang Min, Thank you for your good review. We hope to be meet you next time in Alisa Hotel & Spa again ! Have a great day ! Best regards,

10/10 Excellent

Olivier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon hôtel, très bonne réceptionniste
Hôtel près du lac hao kiem. On peut tout faire à pied. L’intendante Moon est très agréable, elle nous a surclassé la chambre et nous a bien conseillé pour faire les visites de Hanoï. Chambre spacieuse, belle salle de bain. Bon petit déjeuner au dernier étage avec vue sur les toits d’hanoI.
Stayed 3 nights in Oct 2019

8/10 Good

Kai-Yang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
性價比高的飯店
性價比相當不錯，服務人員友善親切！相當好的住宿體驗。冰箱的水不是免費的。
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
綺麗なホテルで、観光もしやすく良いと思います。チェックインも早めにさせてもらい助かりました。
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
旧市街へもヒルトンへも大聖堂へも徒歩10分から15分程度で素晴らしい立地です。夜は時折バイクの音がするものも、歩行者やバルも少ないので静かよく眠れました。 部屋は広く、スーツケース3つが十分に開けられ、毎日水のペットボトルサービスがありました。冷蔵庫もあります。 シャワーは水圧がやや弱かったけれど浴槽は大きいです。ただ3人が続けて入ると、途中から熱いお湯がでなくなり、そのことだけがマイナスです。 朝食は最上階でサラダのベトナム料理のおかず、お菓子、フルーツ、それに、フォーとタマゴ料理がオーダーでき、どれもとても美味しかったです。 最終日、朝の4:30のチェックアウトの後、別に手配していた空港までのタクシーか来なくて、レセプションのお姉さんにツアー会社に電話してもらって助かりました。ドアマンのお兄さんもみんなとても優しくて、最初から最後まで安心して滞在できました。 またハノイに来たいですし、ここのホテルと皆さんに会いたいです。ありがとうございました。
Stayed 4 nights in Jul 2019

10/10 Excellent

Christina Hou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is very conveniently located. The staff was really nice, specially mr. Zohn who was very kind and helpful
Stayed 2 nights in Jan 2019