Building design

Reviews of Nesta Hotel Ha Noi

4 out of 5
Nesta Hotel Ha Noi
30 Nguyen Thuong Hien, Hai Ba Trung Dist., Hanoi

Reviews

8.6

Excellent

Rating 10 - Excellent. 45 out of 120 reviews" "
Rating 8 - Good. 60 out of 120 reviews" "
Rating 6 - Okay. 11 out of 120 reviews" "
Rating 4 - Poor. 3 out of 120 reviews" "
Rating 2 - Terrible. 1 out of 120 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

lorna

Stayed 1 night in Nov 2023

10/10 Excellent

Bodlander

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff and nice rooms
Stayed 3 nights in Oct 2023

8/10 Good

KEHIROSAITO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
スタッフが親切でした
Stayed 1 night in Jun 2023

8/10 Good

KEONGJIN

Stayed 5 nights in Dec 2022

10/10 Excellent

Renee

Liked: Cleanliness, staff & service
Great room, friendly staff, fantastic spa
Stayed 1 night in Dec 2022

10/10 Excellent

Johannes

Stayed 1 night in Oct 2020

8/10 Good

Raihan Binti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing; but the location of the shower is located inside the bath tub. So you have to climb in and out of the bath tub if you want to get into the shower. And the water splashes on the bath tub tiles, that then will flow onto the floor. So as a result, you will have a wet bathroom floor. However, the staffs are very accommodating and good in what they’re doing.
Stayed 6 nights in Mar 2019
Response from Han Quynh/ Sale and Customer service on 2 May 2019
Dear Anonymous, Thank you for appraising our hotel facilities and services. I apologize for the inconvenience caused. We will send this note to Technical Manager for his action in this matter. your comment is inspiring us to keep up our good job. We are please to welcome you back soon. Sincerely!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Stayed 1 night in Dec 2018
Response from Linda Han on 30 Dec 2018
Thank you very much for your nice feedback Please come back next time

8/10 Good

Daniel

Liked: Property conditions & facilities, room comfort
Nice and decent hotel.
Rooms are a little old, but the location is pretty good! However, a decent convenient store is 10min walk away.
Stayed 2 nights in Nov 2018
Response from Linda Han/ Customer support on 27 Dec 2018
Thank you very much for your nice feedback please come back next time!

8/10 Good

Vinod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Linda Han/ Customer support on 27 Dec 2018
Thank you very much for your nice feedback please come back next time

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value, Will Stay Here Again
This is the second time I've stayed at the Nesta. The staff is wonderful and helpful. This is a small hotel that is close to the neighborhood. Their primary clients appear to be from Asia. However, as an American I felt safe, comfortable, and welcomed. The only issue I had this time was a problem getting the a/c to cool down enough. I'm not sure if it was me or the control. I didn't ask (which I should have). The Nesta is a great value and I intend to stay there again - the next time I'm in Hanoi.

6/10 Okay

Verified traveller

Liked: Room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
The reception was a plus, their smile really made my trip even pleasant.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent room.
Excellent room. Not so close to shopping but only $3 Aud for taxi ride to market area.

10/10 Excellent

Patrick, South London Brixton (currently living in China)

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If relaxation is your aim
Very friendly and helpful staff. Enjoyed the morning breakfast, view from the breakfast room and the comfortable room.

6/10 Okay

winflow inc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

SusieRocket

Liked: Cleanliness, staff & service, room comfort
Family Trip
Nice, clean hotel, stuff more than friendly and helpful, we booked some trips at the reception In walking distance from the train station Nice breakfast!

6/10 Okay

Jean Christophe Pierre Ja

Liked: Room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, Newly construct and very clean.
Room is decent size
Response from Vi Van Thuy Savi on 13 Jun 2015
Dear sir/madam, Warmest greetings from Vista Hotel Hanoi! Thank you so much for your recent stay with Vista Hotel Hanoi. We appreciate your comment here. Our hotel renovation was basically done. We always give best services and facilities to our valued guests both businessmen or leisure travelers. I do hope you will stay here with us if you come to Hanoi next times. See you soon and have a good time!

8/10 Good

MURAMATSU

Liked: Cleanliness, staff & service, amenities
旧市街から少し離れていますが、Grabや徒歩で行けます。 日本語は通じませんが、特別なことがない限りは大丈夫です。 お湯が出たりでなかったり。 ベトナムの中ではいいホテルです。
Stayed 3 nights in Dec 2023

10/10 Excellent

WING TAK

Stayed 1 night in Dec 2023

10/10 Excellent

Tadaaki

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの方の対応にとにかく好感が持てました。そのおかげで短い滞在ですが気持ちよく過ごせました。ありがとうございました。
Stayed 1 night in Dec 2023

10/10 Excellent

WING TAK

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service, good location
Hotel staff are very polite, efficient and helpful. Good breakast, location is within walking distance to Hanoi ICE and many nice restaurants. Highly recommended.
Stayed 2 nights in Dec 2023

8/10 Good

Yoshiichi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
徒歩2〜3分でスーパーマーケットが有りとても便利 です。
Stayed 1 night in Nov 2023

10/10 Excellent

YUSUKE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
フロントの方の対応が素晴らしかった。
Response from Sales Manager on 5 Sept 2023
Thank you so much for your review! Your comment would be motivation for us to work. Do hope we can serve you later!

8/10 Good

?

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
湖や大きな公園に近く、旧市街の喧騒より過ごしやすいエリア。ホテルの部屋は清潔で十分だが、壁が薄いようで隣の声がわりと聞こえた。
Stayed 2 nights in Aug 2023
Response from Sales Manager on 25 Aug 2023
Thank you for your review at my hotel! We will note your opinion to improve our service regularly. Do hope we chance chance serve you later.

10/10 Excellent

Tsutsumi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very kind and breakfast was very good.
Stayed 1 night in Aug 2023
Response from Sales Manager on 18 Aug 2023
Thank you so much for your review, Tsutsumi!Your great experience is our happiness. Do hope that we have chance to serve you later.

10/10 Excellent

YUMI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても清潔で、信頼できるスタッフのいるホテルです。
Stayed 2 nights in Aug 2023
Response from Sales Manager on 18 Aug 2023
Dear Yumi, thank you so much for your review! It really motivates us in work. Do hope that we can serve you later.

10/10 Excellent

Koji

Business traveller
Liked: Cleanliness
ホテルはしっかりとしていて清潔でしたが、同じ名前のホテルが微妙に近くにあり、タクシーで行く際にはしっかりと場所を確認することが大切。
Stayed 2 nights in May 2023

10/10 Excellent

Kumiko

Stayed 2 nights in Apr 2023

10/10 Excellent

Masashi

Liked: Cleanliness, staff & service, property conditions & facilities
まったく問題なし。早朝の空港への送りのクルマもスムーズに手配してもらい安心でした。50万VD はリーズナブル。良い旅になりました。
Stayed 3 nights in Mar 2023

10/10 Excellent

Hisako

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

10/10 Excellent

JIHYE

8/10 Good

Kazuki

Business traveller
Liked: Cleanliness, staff & service
Shower head seemed out of order Except that, this hotel was excellent Restaurant serves tasty local foods at reasonable price

8/10 Good

Kazu, 相模原市

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
設備は良く朝食も美味しい。日本語の表示もあちこちにあり、安心できる。 一方で両替してもレシート渡さないし、ランドリーの料金払ってもお釣りをくれなかったところが、日本にはないいい加減さがあると感じました。少額ですが。
Stayed 3 nights in Dec 2019
Response from Nesta Hanoi Hotel's team on 5 Feb 2020
Dear Kazu, We very much appreciate your comments regarding your stay at Nesta Hanoi Hotel . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely!

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
特に食事が大変良かった。
Stayed 2 nights in Dec 2019
Response from Hang Ms. - Sales Manager on 11 Dec 2019
Dear Value Guest, Thank you very much for your feedback. We look forward to welcoming you back to our hotel in the near future. Have a nice day!

4/10 Poor

TZU-FANG

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
満足したのでありません
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
いつも利用していますが、スタッフの方が明るく挨拶 していただき、気持ちが良いです。
Stayed 1 night in Jul 2019
Response from Huong Tran on 1 Aug 2019
Dear Value Guest, Thank you so much for your staying with us! We think you have a good time in Nesta and in Hanoi as well., See you for the next time! Regards, Sales Department Huong Tran

8/10 Good

TungMing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Han Quynh/ Ms on 25 Jul 2019
Dear TungMing, We very much appreciate your comments regarding your stay at Nesta Hanoi Hotel . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good. Recommended.
Stayed 2 nights in Jul 2019
Response from Han Quynh/ Sales Manager on 19 Jul 2019
HI, It is delightful to hear from you and your glowing feedback is such a great encouragement for Nesta Hanoi Hotel Management and Staff. Thank you for praising our service. We invest a lot of time in effort to train our team to maintain our personalized service. We are very much looking forward to have you here again soon.

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
とても快適に過ごせました。また次回機会があれば宿泊したいと思います。
Stayed 3 nights in Jul 2019
Response from Han Quynh/ Sales Manager on 19 Jul 2019
HIi, We very much appreciate your comments regarding your stay at Nesta Hanoi Hotel . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

EUNSOO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
전시장에서 도보로 이동가능하여 편리하였습니다.
Stayed 4 nights in Apr 2019
Response from Han Quynh/Ms/ Sale Manager. on 1 Jul 2019
Dear Mr/Mrs EUNSOO, Thank you very much for your nice feedback. I am so glad to read your compliments and I’d like to share them with our Team. This is a great motivation to our working efforts and we really appreciate your sharing! We all look forward to welcoming you again on your next visit to Hanoi City. Sincerely!

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019
Response from Han Quynh/Ms on 17 Jun 2019
Hi, Thank you very much for your nice feedback. I am so glad to read your compliments and I’d like to share them with our Team. This is a great motivation to our working efforts and we really appreciate your sharing! We all look forward to welcoming you again on your next visit to Hanoi City.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
직원들이 매우 상냥하고 좋았습니다.영어,일본어 모두 능숙 하고 식사도 가격 대비 좋았습니다.
Stayed 3 nights in Mar 2019
Response from Han Quynh on 2 May 2019
Hi, 의견을 보내 주셔서 대단히 감사합니다. 칭찬을 읽어 주셔서 감사 드리며 팀과 공유하고 싶습니다. 이것은 우리의 노력에 큰 동기가되며 공유에 진심으로 감사드립니다!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Han Quynh on 24 Apr 2019
We would like to thank you for choosing Nesta Hanoi Hotel your as accommodation choice during your recent stay in Hanoi for taking the time to complete our Guest Comment card. We are very pleased to read that you appreciated the friendliness and assistance of our staff and enjoyed your visit in our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday. We all look forward to welcoming you again on your next visit. Best regards!

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019
Response from Han Quynh on 24 Apr 2019
We would like to thank you for choosing Nesta Hanoi Hotel your as accommodation choice during your recent stay in Hanoi for taking the time to complete our Guest Comment card. We are very pleased to read that you appreciated the friendliness and assistance of our staff and enjoyed your visit in our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday. We all look forward to welcoming you again on your next visit. Best regards!

6/10 Okay

Verified traveller

Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Linda Han on 30 Dec 2018
Thank you very much for your nice feedback Please come back next time

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
スタッフが親切。親身になってサポートしてくれる。
Stayed 1 night in Dec 2018
Response from Linda Han/ Customer support on 25 Dec 2018
Thank you very muck for your nice feedback please come back next time