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Reviews of New Airport Hotel

3 out of 5
New Airport Hotel
6 Vo Nguyen Giap Street, Thai Phu V., Noibai Airport, Soc Son, Hanoi

Reviews

7.8

Good

Rating 10 - Excellent. 22 out of 76 reviews" "
Rating 8 - Good. 35 out of 76 reviews" "
Rating 6 - Okay. 9 out of 76 reviews" "
Rating 4 - Poor. 7 out of 76 reviews" "
Rating 2 - Terrible. 3 out of 76 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

6.4/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

ijeoma ann

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 5 nights in Feb 2024

10/10 Excellent

Liam

Stayed 1 night in Aug 2023

4/10 Poor

Ashley

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
this picture is not the place, they are very sneaky. I booked two king beds for one night. We were put in a room with 3 single very small beds. no windows! scary, smelly.. not good at all
Stayed 1 night in Mar 2023

8/10 Good

Courtney

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the new airport hotel was exactly what we needed after arriving in Hanoi close to midnight! Very close proximity to the airport, TOMMY IS AMAZING, even picked us up from the airport himself. Made us feel very welcome and taken care of, he had good communication with WhatsApp. Rooms were clean and loved that there was breakfast for us! Only disappointing part was the Catba island tour which we booked through the hotel, was not exactly as planned/promised from what we were expecting from the exact itinerary on the website. Confusion with language barrier and transportation to and from Catba was a little hectic (we were dropped off on the side of the road in the middle of old town Hanoi all alone, and picked up by another random bus) and the days were reversed from the itinerary. Aside from that we did manage to make it there and back to the new airport hotel (again thanks to Tommy) after lots of trust and blind faith in the drivers.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tommy was a super, super host. His property is extremely clean and Tommy is also very friendly. Would come here again!

10/10 Excellent

Paul, Pleasantville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel near airport when coming into or heading out of Hanoi
Stayed 1 night in Jan 2023

10/10 Excellent

Yukimi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great convenient location to the airport. Service was hospitable and we really appreciated the shuttle to and from the airport.
Response from New airport hotel say thanks guest on 6 Jan 2023
Thanks very much for stay. We hope welcome to you next time. Have good flight and good trip

10/10 Excellent

Kit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star service
The owner, Tommy, is amazing. He’s extremely helpful, very kind, very gracious. He serves breakfast in the morning and coffee. The hotel is an amazing price for great service and value. Really appreciated everything Tommy helped me with to make my first night easy as I was a bit nervous as a 1st time solo traveler. He made me feel very welcome and comfortable, he helped me download WhatsApp and Grab and he helped me exchange money and explained to barter with people and he set up a ride for my next destination. Highly recommend Great service Great value
Stayed 1 night in Dec 2022
Response from Hotel close to airport on 6 Jan 2023
New Airport Hotel say thanks so much for your stsy. See you next time for welcome

2/10 Terrible

Nayan

Stayed 1 night in Dec 2022
Response from Not stay yet on 6 Jan 2023
Thanks sr for review but you not try our service , not stayted yet. Hope you can make change your revier support us.

10/10 Excellent

Sergey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The friendliest hotel in Hanoi
Staff are super friendly, try hard to ensure a good stay. From pick up at airport to the return, a very pleasant experience. When I needed an electric plug adaptor that they didnt have, staff went to a shop and purchased one. The room was large, clean, newly renovated. Bed and pillows very comfortable. Great little boutique airport hotel.
Stayed 1 night in Aug 2022
Response from Tommy manager hotel on 30 Aug 2022
New Airport Hotel thanks very much for your stay and review, we so welcome you come back again for make more than service. See you next time and have a good your businessThe best regard

4/10 Poor

Khanh

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2022

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
About 5 to 10 minutes from airport; they have round trip convenient transportation for a reasonable price. Great stay for connecting flight or early morning flight at Hanoi airport. Good value!
Stayed 1 night in Feb 2020
Response from Hotel at airport on 29 Feb 2020
Thanks for your booking and your comment. We welcome to you next time! Regards

8/10 Good

Leslie

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2020
Response from new airport hotel on 31 Jan 2020
thanks very much for your stay and your complan we welcome to you soon

6/10 Okay

Freddie

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Hotel on 2 Dec 2019
Thanks very much for your booking and your stay

10/10 Excellent

Luc

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable and very affordable
Close to hotel and neighborhood can seem shaky at first, but friendliness of staff, price, and cleanliness and comfort of rooms more than made up for that. Bfast was plain but awesome (and included in price). All in all a very nice and affordable hotel.
Stayed 1 night in Sep 2019
Response from The best hotel at moi bai airport on 2 Oct 2019
Thanks very much for your booking and your review, we so happy and welcome to you. See you again Regards

8/10 Good

Verified traveller

Stayed 1 night in Aug 2019
Response from The best hotel at airport on 16 Aug 2019
Thanks very much for your booking and your stay. We hope you will come again! Regards

8/10 Good

Vicky

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2019
Response from Good hotel on 24 Jun 2019
Thanks very for your stay

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely friendly and helpful staff. Close and convenient for the airport.
Stayed 1 night in May 2019
Response from The best hotel at airport on 1 Jun 2019
thanks very much for your stay Regards

6/10 Okay

Emma

Disliked: Staff & service
A very basic hotel. Good for an overnight stay to catch another flight.
Stayed 1 night in Apr 2019
Response from Good hotel on 13 Jun 2019
Thanks very much for your stay Regards

8/10 Good

Don, Coquitlam

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Close to airport. Staff very helpful. Basic but worth the money.
Stayed 1 night in Mar 2019
Response from New airport hotel on 30 Apr 2019
Thanks very much for your review we welcome you soon Regards

10/10 Excellent

Silas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a good place near the airport
We were picked up at the airport and taken to the hotel, and then the next morning for a small fee we were taken to get our next flight
Stayed 1 night in Dec 2018
Response from You are welcome on 31 Dec 2018
Thanks very much for your booking and your review Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2018
Response from Tommy manages on 25 Dec 2018
Thanks very much for review,we welcome you soon next time Regards

10/10 Excellent

Ruth, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic hotel good for a one night stay close to airport.
Stayed 1 night in Aug 2018

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will be back
Mr Tommy was excellent in every aspect
Stayed 1 night in Jun 2018

8/10 Good

HN, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice affordable option for overnight travellers
We were searching for a place to stay a little more than eight hours for a flight early in the morning, right next to the airport. We checked in without much expectation but the place was much nicer than I had imagined. Sure you cannot expect much at this price but it would be more than enough worth the money paid for.
Stayed 1 night in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Easy stay close to the airport with very helpful staff.
Stayed 1 night in Mar 2018

8/10 Good

Mary, Calgary, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stop-over hotel near Hanoi Airport
Very good economy hotel for staying close to the Hanoi Airport between flights. Family -owned with very hospitable owners. $5 taxi from airport. Host arranged transport back to airport. Simple but good breakfast. Clean room and comfortable bed. It is situated right by the highway but road noise was limited the night we were there. Beats long drive in and out of Hanoi just to overnight!
Stayed 1 night in Feb 2018

10/10 Excellent

alex, vegas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean, next to the airport
great stay for early morning departures, since the airport is far from hanoi, and you can't plan for the traffic.
Stayed 1 night in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close the to airport
I wouldnt recommend eating there but very nice hotel and very close to the airport
Stayed 1 night in Jun 2017

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good inexpensive room near airport, eat somewhere
Nice basic hotel close to airport. Rooms are very large. Food in restaurant was just OK, we should have ordered the pho soup instead. Breakfast was marginal at best. We would stay again but eat at the airport first.

8/10 Good

Udepi, KL, Malaysia

Liked: Cleanliness, staff & service
Nice hotel to access Noi Bai airport
It was a bit difficult to get a taxi due to too close to airport. However, I was told that the hotel had sent a taxi to pick us up at the airport. Next morning, the hotel hired a taxi to the airport for us without our payment. It is a good service.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and Clean Hotel Near Airport
Great location just a few minutes away from the airport. Great place to stay when arriving late or avoiding the traffic when leaving on a morning flight. Hotel is family owned and run. Owner is very helpful and breakfast is made to order. Room was comfortable and clean.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An Airport Hotel.
This is good for what it is, an airport hotel. You go there, sleep one night, and leave. Nothing fancy, but does the trick.

8/10 Good

Chai yin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing in surrouding. Only stay if u just need a good rest before next connecting flight. Transport arranged by hotel is way too expensive considering only 5 min away from airport and charged usd2 per person include child per way. 5 pax in a car per way is already cost usd10 which i think is unreasonable. no free airport pick up. Meal price in hotel restaurant has increased so much from few months back. From the menu posted by other traveler was vnd65k now increased to usd5 (vnd110k) 40% increased! Hotel owner is warm and friendy. Room is big and clean.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Power Ou
The hotel is near Hanoi airport That is only plus for this hotel Its a family run hotel and at times sitting to have a meal you cannot hear anything due to the level of noise from children yelling and playing in the hotel foyer. The hotel has power outage 2 -3 times up to 1 - 2 hours at given time each night and in summer the humidity can be uncomfortably hot without air-condition. We were a few seconds short of stepping into the lifts and being stuck when the power went down. The location is away from city and finding somewhere to eat is limited if your thinking to going out. The hotel itself offers very limited choice of food selection, from memory 5 for lunch and 5 for breakfast The anchor of the hotel is the manager while he is there everything runs reasonable well, however when he is not his workers have difficulty running the hotel, the major point being communication and food. Knowing what I know about Hanoi I will be staying closer to the city as its only 15 - 20 minutes away from the airport. I would not stay in this hotel
Bed
Bathroom entrance

10/10 Excellent

Steven, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful place to stay
We stayed at the New Airport Hotel after a long day of travel getting to Vietnam. They were excellent overall. We contacted them ahead of time and they were very accommodating in picking us up from the airport, in spite of our flight arriving quite late. The room was very nice and comfortable. The breakfast was delicious. We'd definitely stay again!

8/10 Good

bbmom, BK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very close to the hotel
Brand new hotel, so willing staff, room spacious. overall quite good

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Good close hotel to the airport
Hotel staff is very friendly and accommodating (family owned). Newly opened hotel so rooms are clean. Bathrooms are clean, but shower kind of leaks through shower door so can wet the bathroom floor. Nice basic hotel that is good for a short stay, main town is 45 min away. Pickup/dropoff from airprot is available at a charge (not all rooms come with free pickup). Food provided is not great, mostly instant stuff, but okay for a short stay. Hotel is not close to any attractions. Overall a good stay for the night by the airport.

6/10 Okay

PAN

Stayed 1 night in Jan 2024

8/10 Good

Shunsuke

Liked: Cleanliness, amenities, property conditions & facilities
シャワーのお湯が無くなるのが早い（しばらく待てばお湯が沸きます）のを除けば大変良かったです。
Stayed 3 nights in Nov 2023

6/10 Okay

Yuko

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
朝食が質素。 お茶に虫混入。 腐ったバター。 シーツ臭い。
Stayed 1 night in Mar 2023

10/10 Excellent

Ishikawa

Stayed 2 nights in Jan 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2020
Response from Hotel on 15 Feb 2020
Thanks for your stay and your comment We welcome you against

4/10 Poor

yoshinori

Disliked: Staff & service
朝空港までのタクシー代200,000ドン
朝空港までのタクシー代200,000ドンを請求されました。無料ウォーターはありませんでした。 チェックインは、4部屋予約してましたが、３部屋しか予約がないと言われおかしいのでちゃんと調べるように言ったら、携帯を見直して予約が入っていることを確認してました。30分かかりました。部屋は新しく清潔でした。風呂場に換気扇がありませんでした。
Stayed 1 night in Aug 2019
Response from Hotel on 6 Sept 2019
Thanks very much for your booking Regards

2/10 Terrible

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
나 혼자 죽을수 없어서 좋게 작성해서 다른 분들도 경험하게 하려 했지만.. 저 이후로 피해자가 없었으면 좋겠다는 마음에 솔직한 후기를 올립니다. 저 스위스 산 전망인데요.. 일단 3성급 호텔이라 어느정도 감안은 했습니다만,, 서울로 따지면 마포대교, 잠실대교 등등.. 이런곳 바로 옆에 있다고 보시면 됩니다. 창문을 열면 지나가는 차만 보입니다. 저녁에만 캔맥주 10병 이상을 마시지 않으면, 쉽게 잠들수 없습니다. 덤프트럭 지나가는 소리와 경적소리.. 아..아침에는 알람을 따로 하지 않아도 일찍 일어 날수 있습니다. 발코니.. 라고 하기에는 유리창고 없고 성인 2명이 서 있으면 딱 맞습니다. 덤프트럭의 매연을 마시면서 담배 피시기에 딱 좋습니다. 더 이상은… 휴… 할많하않!
Stayed 4 nights in Aug 2019
Response from Hotel on 9 Sept 2019
Thanks very much for your booking

6/10 Okay

Yuri

Liked: Staff & service, property conditions & facilities, room comfort
Per una notte va bene
A 15 minuti dall'aeroporto, va bene per uno scalo di una notte, per colazione ti propongono uova e pane, camera non pulitissima ma tutto sommato accettabile per passarci una notte.
Stayed 1 night in Aug 2019
Response from Hotel at airport on 27 Aug 2019
Thanks for your stay we welcome you soon

4/10 Poor

ナヨン, 日本

Travelled with family
Disliked: Staff & service
飛行機が欠航になり急遽予約しました。いきなりだったにも関わらず空港まで迎えに来てもらうようお願いし、来ていただけました。しかし、夜遅いから$4かかると言われたので了解したのですが、翌日40万ドン請求されました。その時はベトナムに入国してすぐだったのでドンの計算がイマイチ分からないのと店員さんにやや高圧的に言われ、そのまま支払ってしまいました。帰りの空港までの送りも20万ドン請求されました。私の勉強不足だったのも悪いので勉強代だと思って諦めますがもう利用はしたくないです。
Stayed 1 night in Aug 2019
Response from Hotel policy on 12 Aug 2019
Thanks for your stay. We charge 200.000 vnd for late pick up and take off to airport. If it soon for free

10/10 Excellent

Mikhail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Для ночи перед вылетом - отличный отель
У этого отеля главное преимущество - бесплатный трансфер и 7 минут до аэропорта. Персонал очень доброжелательный. В остальном - обычный отель 3 звёзды в районе, где делать вообще нечего.
Stayed 1 night in Aug 2019
Response from The best hotel at airport on 6 Aug 2019
Thanks very much for stay! Hope meet you soon

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness
직원분과 영어 소통이 어려웠습니다. 여권을 빠뽀라고 하더라구요.. 그래도 방 넓고 좋았습니다. 에어컨이 생각보다 안시원했다는 것과 조금 오래되서 낡았다는 것, 하지만 진짜 깨끗했어요. 오래되어서 그렇지. 공항이랑 생각보다 멀더라구요. 시내랑도. 그래도 잠깐 머물기에 여유롭고 좋았습니다. 아, 밖이 좀 시끄러울 수도.
Stayed 1 night in Jul 2019
Response from Best hotel on 3 Aug 2019
Thanks very much for your booking We will try make more servers for next time Regards