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Reviews of Oriental Palace

3.5 out of 5
Oriental Palace
No 33 Tay Ho street, Hanoi

Reviews

8.2

Very good

Rating 10 - Excellent. 11 out of 29 reviews" "
Rating 8 - Good. 12 out of 29 reviews" "
Rating 6 - Okay. 3 out of 29 reviews" "
Rating 4 - Poor. 3 out of 29 reviews" "
Rating 2 - Terrible. 0 out of 29 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

4/10 Poor

Steven

Stayed 1 night in Nov 2022

8/10 Good

Troy

Liked: Cleanliness, amenities, property conditions & facilities
Very nice property which is located in a very quiet area which you do not hear any honking horns of the nearby community. The bed was very comfortable and the room was very big. The only problem is the very old bathroom which had stains over the shower/bath and the old towels being used. Just very old looking , but very good experience
Stayed 1 night in Jul 2022
Response from Ad OP on 20 Jul 2022
Dear Mr. Troy, We really appreciate your review of your experience. Regarding bathtub problem we will try to fix bathyub and shower problems. Thank you for choosing Oriental Palace. Thank you and Best regards

10/10 Excellent

Dale

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2022
Response from Oriental Palace on 4 Apr 2022
Thank you for being a nice guest in Oriental Palace, MR. Dale. Your review will help us to improve a lot

8/10 Good

Chen

Travelled with family, Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Bathtub not clean but all is good
The bath tub not clean
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a bit old, but comes with reasonable price, clean and huge room, plus breakfast, and the staffs are very friendly.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are extremely friendly and accommodating and everything in the hotel is very clean. The beds are comfortable, and it is in an excellent location. Some things are a bit outdated, but everything was clean and in working order. We booked a repeat stay after leaving Hanoi and returning due to our positive first experience.
Stayed 5 nights in Sep 2019

6/10 Okay

Oren

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was very clean and staff friendly. The Pho was the best I have had yet
Stayed 2 nights in Sep 2019

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good facilities and good value Tay Ho hotel
The Oriental Palace is in a quiet location inside a gated compound. The facilities are good for the price. A pool with pool towels, a gym and more. It’s located close to the Serene Shopping Centre and the restaurants of Tay Ho. The WiFi is better than most places I’ve stayed in Hanoi. The room is large, clean and comes with a compact kitchen area. All in all, good value for money.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience. I highly recommend! Very clean and quiet. Good breakfast options.
Stayed 2 nights in Apr 2019
Response from Daniel on 27 May 2019
Thank you very much for you kindness!!! It was our pleasure to have you as our guest.

8/10 Good

Verified traveller

Pretty nice stay. Rooms were large and clean. Staff was friendly. Only hitch was that the bath tub and the sink were not draining properly. Needed a few days for it to be fixed properly.
Stayed 5 nights in Nov 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
The building is quite old and lack maintenance and cleanliness compared to the price of options in Hanoi
Stayed 2 nights in Jul 2018

8/10 Good

Tor Erik

Liked: Cleanliness, room comfort
Quan am
Alright apartment in a big apartment building , good bed
Stayed 1 night in Jan 2024

10/10 Excellent

JUNGHOON

Stayed 1 night in Jun 2023
Response from Oriental Palace on 6 Aug 2023
Dear Mr. Jung,Thank you for taking the time to review our property, your feedback is very much valued. We appreciate your feedback regarding our customer service and ongoing upgrades. We look forward to seeing you on your next trip! Best Regards,Oriental Palace

6/10 Okay

Hans Günter

Disliked: Room comfort
Alles sehr Renovierungsbedürftig
Stayed 5 nights in May 2023
Response from Oriental Palace on 3 Jun 2023
Thank you so much for choosing Oriental Palace as your vacation destination. Your feedback is very well appreciated and we will immediately conduct proper service. We look forward to serving you again. Vielen Dank und Schönen Tag.

4/10 Poor

HIROMI

Stayed 3 nights in Feb 2023
Response from Oriental Palace on 25 Apr 2023
Dear Mr. Hiromi,Thank you so much for having chosen Oriental Palace as your vacation destination.We appreciate your review and will conduct improvements for our team for better service. Last but not least, thank you so much and we look forward to another opportunity to host you again.Best regards,Oriental Palace

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

8/10 Good

Timothy John

Liked: Room comfort
Stayed 1 night in Jan 2020

8/10 Good

Shincheol

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
호텔규모는 작고 조식은 부페형이 아닙니다. 그래도 서호에 가깝고 직원이 친절해서 가격 대비 만족합니다
Stayed 1 night in Nov 2019

4/10 Poor

Pepe, Lanzay

Travelled with group
Disliked: Amenities
No me gustó nada,la situación muy mala y muy escondido, la WiFi mala
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L’accueil est très personnalisé, notre nom était sur la feuille d’arrivée!! Petit en-cas servi à la chambre comme cadeau de bienvenue, personnel très accueillant et parle très bien anglais. Tout était extra!!
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2019

8/10 Good

HS

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
ロケーションは良く、部屋も広くホテルの対応もとても良かった。 シャワーの水圧と温水の量に問題が有った。
Stayed 1 night in Jan 2019
Response from Daniel on 27 Feb 2019
Thanks for your kindness

10/10 Excellent

Do-Yun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice
Stayed 1 night in Dec 2018
Response from Daniel on 27 Feb 2019
Thank you for your kindness

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
古い設備だがきれい
ホテルの裏で行われている工事の騒音がある。全体に設備が古い。掃除はできている。
Stayed 4 nights in Dec 2018