Great customer service. Good location in the old district.
The elevator acted up while we were there, so that wwas annoying if you're bringing up luggage, etc.
The breakfast is delicious with a variety of viet items and American items.
Beds are comfortable and our family room worked perfectly for our needs.
Calily
2025 年 6 月入住 1 晚
10/10 超赞
Jodie
2025 年 5 月 18 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great staff
Jodie
2025 年 5 月入住 1 晚
10/10 超赞
Cristy,Westminster
2025 年 5 月 14 日
满意:住宿条件和设施,员工和服务
staff are excellent, professional, will recommend the place to our friends and families
Cristy
2025 年 5 月入住 2 晚
6/10 一般
Mishaal
2025 年 5 月 14 日
满意:员工和服务,清洁度
The staff was very attentive and super helpful with everything. We had Mike greet us upon arrival and gave us a basic idea of what we need to do in Hanoi and how to get everywhere. Great location everything is walkable within the old quarter.
Everything the staff and the hotel have tried to do is amazing. The only reason I have a lower rating is because the building beside is under construction and the noise starts at 6:30 AM all the way to 6:30 PM with maybe a five minute break. The pool is also under construction.
When you’ve been walking out in the heat all day and want to come in for an afternoon relax that is not possible at this hotel.
Mishaal
2025 年 5 月入住 4 晚
8/10 还可以
???
与家人出行
2025 年 5 月 7 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
スタッフの方々が常に笑顔で良かったです
???
2025 年 5 月入住 2 晚
6/10 一般
Jessie
团体旅客
2025 年 5 月 6 日
满意:员工和服务
The best part of this hotel is its near the railway and the market, and the main old quarter area, making it convenient to walk around.
For the price we get, I couldn't complain much. But just to share our 4-pax family room with attached twin rooms is very tight in space. The noise from the bathroom system and some construction nearby is bad.
Jessie
2025 年 5 月入住 3 晚
10/10 超赞
Wendy
与配偶出行
2025 年 5 月 5 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Our room was big and spacious. Clean and well kept. The staff were amazing and polite. A big shout out to Aimee who helped us out when a privately booked car didn’t show up. She made sure we got to where we needed to be and back
Wendy
2025 年 5 月入住 2 晚
2/10 糟糕
Marie
2025 年 4 月 30 日
不满意:清洁度、住宿条件和设施、客房舒适度
The hotel is at a great location. That was the only thing that was great. We got woken by 5 hammers knocking right next to our room at 6.30 at the morning. Then came the sletchhammer and power drill. Not the morning we expected at all. We told the reception about the noice and they ware sorry, but we read a review and they sayed the same so the hotel knew about the noise already. They offered another room at a lower floor but it did not have a balkerny. We asked for some kind of discount but because we ordered via expired(hotels.com) there was nothing they could do. We sayed we played for a balkerny and after this they relocated us to another hotel nere by. This was much better and we relly enjoyed the Hhanoi hotel.
Marie
2025 年 4 月入住 3 晚
8/10 还可以
kaijen
与家人出行
2025 年 4 月 29 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
The team is great and Z offered us the options of where to go. We had a great time there. If I need to say something to improve. Well. A lot of mosquitoes and the water bump is a bit noise at night.
kaijen
2025 年 4 月入住 2 晚
8/10 还可以
Oliver
与配偶出行
2025 年 4 月 26 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Enjoyed our stay. Staff are incredible, room was modern and clean.
It’s worth noting there is construction going on next door which sounded like it was directly opposite our room, it sometimes started at 6:30am and we heard it at 2200 briefly also.
Overall, apart from construction noise which is outside of the hotels control, we had a lovely stay.
Oliver
2025 年 4 月入住 2 晚
10/10 超赞
Michael
与家人及幼儿出行
2025 年 4 月 22 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Always a great stay!!
Michael
2025 年 4 月入住 1 晚
10/10 超赞
Naofumi
2025 年 4 月 22 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
スタッフがみんな英語が話せて朝食が良い
Naofumi
2025 年 4 月入住 2 晚
8/10 还可以
Welly
2025 年 4 月 21 日
满意:员工和服务,清洁度
The staff are very nice. The family interconnecting rooms are good. But one of the bathrooms smelled bad occasionally. The location is great. However, there is a construction next to the hotel and they started really early until over midnight, which is not pleasant to get a proper sleep.
Welly
2025 年 4 月入住 4 晚
10/10 超赞
Amit
2025 年 4 月 17 日
满意:清洁度、员工和服务、住宿条件和设施
Great hotel in Old Quarter
I liked staying at this hotel because of the location and the size of the rooms. Most hotels in the old quarter have tiny rooms but San Premium was different. The staff were super friendly and helpful. I would love to visit again
Amit
2025 年 4 月入住 3 晚
10/10 超赞
Michael
2025 年 4 月 10 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent hotel!
Michael
2025 年 3 月入住 1 晚
8/10 还可以
Jacob
与配偶出行
2025 年 4 月 9 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We stayed in room 706, for 2 nights. It had a balcony overlooking one of the streets. Within 20 minutes, you can walk to most of the Old Quarter. The balcony door didn't close well, so some road noise comes. There are snacks in the room for an extra charge. Breakfast was quiet good with lots of options.