The home is beautiful and well appointed. Everything you could ever need inside the house and a very comfortable bed. We never went downstairs, as we had everything we needed on the main floor.
Why two stars?
1. It took several emails to Evolve and finally I had to make a lengthily phone call directly to obtain the information we needed to know how to get into the house. Evolve kept telling me to refer to emails THAT HAD NEVER BEEN SENT TO ME. We had to idea what they were talking about until I insisted they send me the emailed, while on the phone, they claimed they had sent. Very frustrating!
2. We considered renting a pontoon, based on comments on the site. We got two different prices, then decided we really didn’t need a pontoon, because the house has a huge lakefront dock. It says so in the title of the description and pictures verified we has the dock to ourselves. All we planned to do was sit on the dock and cast, chat and relax, then start a fire to roast marshmallows.
3. On the morning of our second day, a crew of men arrived while I was in the shower. TO MY HORROR, THEY WERE THERE TO REMOVE THE DOCK!
I IMMEDIATELY TEXTED THE OWNER, WHO SAID HE WOULD ASK THEM TO LEAVE THE MAIN PLATFORM. THE CREW TOOK DOWN THE ENTIRE DOCK! WE NOT ONLY LOST THE DOCK, WE LOST THE VIEW, BECAUSE THEY LEFT ALL THE METAL FRAME RIGHT IN THE LAKE SIGHTLINE!
If we HAD rented a pontoon, we would have been on the lake early to catch fish….We would have been STRANDED on the lake!
The owner’s excuse was that he didn’t know they were coming, YOU RENTED YOUR HOME, WITH THE NUMBER-ONE AMENITY IN THE TITLE, YET YOU DIDN’T KNOW THEY WERE GOING TO REMOVE THE DOCK, AFTER WE MESSAGED OUR INTEREST IN RENTING A PONTOON? IT WAS YOUR RESPONSIBILITY TO HONOR YOUR DESCRIPTION, BUT YOU DID NOT KNOW?
4. There is NO fire pit. We looked everywhere and never found it, unless maybe it was under the dock structure that blocked our lake view. There isn’t even a bench or chairs we could have sat on to at least, be close to the water after the dock was ripped out.
5. We are owned compensation.
6. Because this is an EVOLVE third party rental, we are very doubtful we will ever get compensation for our ruined vacation. They have very bad reviews, and after going over the legal mess they provide, it looks like the few people who finally got some compensation for ruined vacations only got CREDIT for another EVOLVE rental.
7. Our vacation was ruined!