Helena hotels from HK$464

"We booked this hotel so our granddaughters could swim. We always bring snacks into the pool area. However, a staff member came in, and very rudely said, “ hey food isn’t allowed in here!” There isn’t a sign on the pool door nor any sign inside the pool area. We are frequent travelers and we always clean up after. Sadly we will not be return guests "

"No breakfast, no tv"

"Entrance doors broken."

"Hot tub was out of order. Blood on the head board, disgusting fan, none of the surfaces were wiped down. The fridge was dirty. Shower had hair in it. The staff don’t say hello or acknowledge you when you walk in. "

"The room we stayed in had mold in ceiling vent in the bathroom. The refrigerator did not work "

"Good selection for breakfast,and helpful staff."

"Nice hotel!"

"Only stayed 1 night, so I didn't have a need for EVERYTHING the cabin had: small stove & oven, refrigerator, microwave, coffeemaker, kitchen sink, and small supply of dishes & silverware...but it's nice to have it if you need it! The mattresses were too soft for my liking, but that's personal preference. Cabin was very clean and quiet. If you like cajun food, Cafe Zydeco is a short 1 1/2 block walk from the property...delicious food!!"

"I cannot say enough awful things about the experience with the man who checked me in. Was easily the second worst experience I’ve had. He was dirty, dress shirt untucked and unbuttoned at the bottom, did not welcome us and instead stated “you here to check in?” He didn’t stand up from his chair behind the desk. Every bit of his demeanor was unwelcoming and like he was miserable with his job. It was not busy when I checked in but was later with several volleyball families arriving due to the large tournament over the weekend. Picture tons of kids everywhere and all wanting to swim. My son and his friends had fun in the pool. However- they had no towels and their dryer was broke. The TV’s only have live tv and no ability to sign into your own apps like Netflix, Hulu, etc. had I know that it would’ve impacted my decision to bring two boys for a birthday celebration to this establishment. "