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Reviews of Ardencaple Hotel by Greene King Inns

3 out of 5
Ardencaple Hotel by Greene King Inns
Shore Road, Rhu, Helensburgh, Scotland

Reviews

7.8

Good

Rating 10 - Excellent. 78 out of 257 reviews" "
Rating 8 - Good. 96 out of 257 reviews" "
Rating 6 - Okay. 52 out of 257 reviews" "
Rating 4 - Poor. 17 out of 257 reviews" "
Rating 2 - Terrible. 14 out of 257 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Gordon

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Very poor service from staff ie buffet dishes lying on tables all afternoon also glasses not collected before disco was set up had to ask at bar to be cleared before evening guests arrived
Stayed 2 nights in Apr 2024

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay, bad shower pressure.
The stay as a whole was very pleasant. The room, clean, the decor, very nice. My only 'gripe', is that the water pressure for the shower was terrible. I felt I had to run around in the shower to get wet. It was little more than a dribble and I felt I had to stand with my nose against the wall to get under the water. I took ages to have a wash!
Stayed 1 night in Jan 2024

6/10 Okay

Carol

Liked: Staff & service
Carpet in bedroom could do with a hoover , visible debris . Room was large and spacious. Only 2 tea bags in room
Stayed 1 night in Nov 2023

10/10 Excellent

Jim

Stayed 1 night in Nov 2023

8/10 Good

Brian

Stayed 1 night in Nov 2023

10/10 Excellent

Johann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recent stay at the Ardencaple hotel
Had a lovely stay. Everywhere has had a facelift and looks fantastic. Rooms are lovely and comfortable and staff can do enough. Parking is great a total little gem of a placez
Stayed 4 nights in Aug 2023

6/10 Okay

Jocelyn

Travelled with family
Disliked: Room comfort
Okay hotel
We stayed at the hotel for 4 nights in 2 rooms as a family. We had to ask for coffee and milk refills every day as these were not brought to our room by housekeeping. Also had to ask for toilet paper on one occasion. Was surprised breakfast wasn’t included for the price. Saturday night was very noisy due to a function downstairs. That said, staff were friendly and helpful when we asked for anything. Might have been a more pleasant stay had we been able to use the outside area but wet weather kept us indoors and didn’t find the pub or restaurant especially hospitable. I would recommend for a stop over but not for a long stay.
Stayed 4 nights in Aug 2023

8/10 Good

David

Travelled with partner
The room was neat and tidy, but that's about as much praise as I can offer. I can only describe it as a poor man's Premier Inn - it's a basic place to sleep, dinner was average, breakfast was very poor. Staff were OK, friendly enough, but they were hampered by the system they were working within - it's hard to be enthusiastic when you know that you're only offering "average". The major downside was the two flights of steep spiral stairs to get to the room - not fun when carrying heavy bags. To be perfectly honest, we would have been better off finding a Premier Inn on our route. At least it makes no bones about what it is, and what it offers.
Stayed 1 night in Aug 2023

10/10 Excellent

Hilary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jul 2023

10/10 Excellent

Clare

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Friendly staff and lovely clean fresh room. We didn’t eat there but the food looked good. Only issue was check in and out. Had to ring the reception bell multiple times then go to bar and ask for help. If you fix this issue it will be a perfect place to stay. Would definitely go back
Stayed 1 night in Aug 2023

8/10 Good

Jack

Stayed 1 night in Jul 2023

10/10 Excellent

steven

Stayed 1 night in Jul 2023

8/10 Good

lee

Stayed 1 night in Jun 2023

10/10 Excellent

Wendy

Stayed 1 night in Jun 2023

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice accommodations with very comfortable bed. The pub was really good for both dinner and breakfast. Would recommend this to anyone.
Stayed 1 night in May 2023

10/10 Excellent

Noel

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Fantastic staff and food, definitely coming back
Stayed 10 nights in Apr 2023

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic little place, very cosy very good food would stay again
Stayed 2 nights in May 2023

8/10 Good

Janine

Stayed 1 night in Apr 2023

10/10 Excellent

Sean

Stayed 1 night in Apr 2023

8/10 Good

Janice

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff from all parts of the team (restaurant, bar and hotel). Extremely clean and comfortable with a view to being eco-friendly. The restaurant for breakfast, lunch & dinner was high quality & value with a variety of choices. Had a small problem with logging onto the Wi-Fi at one point and seemed to be a little slow, but not really a big deal.
Stayed 8 nights in Mar 2023

4/10 Poor

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Book a double bed & get a single!
I arrived, checked in, given my entry card to my room but when I got there, someone had not moved out! Therefore, a double room that I'd booked was not available! Back down to reception & I was offered a single room. That's OK but I said I was not going to pay the same as for the double. I was offered a single room which I accepted but for a 50% discount. Still awaiting the bill.
Stayed 1 night in Apr 2023

6/10 Okay

Fenella

Stayed 2 nights in Mar 2023

10/10 Excellent

Fiona

Stayed 1 night in Mar 2023

6/10 Okay

David

Business traveller
Liked: Cleanliness, property conditions & facilities
Nice place, indifferent service
The hotel is undergoing refurbishment, which is nearly finished. I expect the upheaval wasn't helpful. It's a nice place, but the service was slow and at times indifferent.
Stayed 1 night in Feb 2023

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A comfortable 3 day business stay
Recently refurbished room made the stay far more comfortable than my last stay. It is however a shame that the drafty windows were not also included in the significant renovations. The staff were brilliant and the food offer is great but please someone taste the hollandaise and rethink it. Fortunately I was lucky to try it before pouring on to nicely cooked salmon. Overall, a very pleasant stay and I will stay again although I think the new rooms will make the place very popular.
Stayed 3 nights in Feb 2023

10/10 Excellent

Cherlie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We got a brand new room and it was lovely it was booked as a triple but wasn’t a lot of space should have been a double as when the sofa bed was pulled out there was no room at all and a table we had in room was blocking room door when bed was out , the room was lovely and fresh and spotless only downfall to the room was the window let in a draft so room was very cold in the morning trying to get ready , checking in the staff were absolutely lovely
Stayed 1 night in Jan 2023

2/10 Terrible

Sarah

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Black mould hotel of horrors
Awful mouldy and run down with a rude lady with long fair hair who welcomed us with the words “name” ! Our room was so dirty and run down with black mould on the bathroom ceiling it made us feel sick!
Stayed 1 night in Oct 2022

10/10 Excellent

Ronnie

Stayed 1 night in Oct 2022

6/10 Okay

Robert

Stayed 1 night in Oct 2022

8/10 Good

Ian

Stayed 1 night in Oct 2022

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
good beer, bad place to stay
It was very bad. more like an old seaside B&B
Stayed 4 nights in Sep 2022

4/10 Poor

Martin

Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointing Stay
I stayed for 2 nights. I had booked a table separate to the room booking 6.30 pm for 4 people. No record of it found in book. I was given a table and sat down waiting my guests. When they came and said I had a table booked they were told the same thing. On arrival in room waste bin not emptied and no shower gel in container. Shower tray at front rusty and moldy. Second day shower Gel still not contained any liquid which leads me to believe bathroom not cleaned. Just disappointed with room. Round window was filthy and wall paper badly marked . I was in Room 216. Meal on first night so hard almost inedible. Breakfast on second day cold and black pudding as hard as a rock.
Stayed 1 night in Sep 2022

8/10 Good

Mark

Liked: Cleanliness, staff & service
It was convenient to what I wanted to see.
Stayed 1 night in Aug 2022

8/10 Good

Frances

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2022

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the closest to where I was going.
Stayed 1 night in Aug 2022

4/10 Poor

John

Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing- refurbishment needed
Disappointing stay. Hotel in need of major overhaul as very dated. Plumbing in particular is poor with old electric shower and hot water to sink that took 2 minutes to get hot! Cooking smells from kitchen permeated room. Staff not very friendly.
Stayed 2 nights in Aug 2022

4/10 Poor

Sean

Stayed 1 night in Aug 2022

4/10 Poor

Joshua

Stayed 1 night in Aug 2022

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022

2/10 Terrible

Charlean

Stayed 3 nights in Aug 2022

4/10 Poor

Georgina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Location was stunning. Didnt like the run down look and smell of the place, needs decorating and updating, would benefit from new carpets, curtains and shower cubicles, fire doors upstairs were constantly banging as people used them, not good for someone needing to sleep. The price paid reflects what it is and I would pay more if all matters were attended to.
Stayed 1 night in Jul 2022

10/10 Excellent

John

Stayed 1 night in Jul 2022

10/10 Excellent

Ronnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay with fabulously good staff
Staff were excellent so helpful and hotel stay was especially good as it’s so dog friendly . Definitely recommend and return
Stayed 4 nights in Jul 2022

10/10 Excellent

Geraldine

Stayed 1 night in Jul 2022

2/10 Terrible

Mark

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2022

8/10 Good

Michael

Stayed 3 nights in Jun 2022

6/10 Okay

NIKolas

Business traveller
Liked: Staff & service
Very dated Room clean but no heat as boiler had 'blown up' Portable heater brought on request No hot water from bathroom tap No blind or net curtain on bedroom window which looked out onto main road Used plaster found in a colleagues room
Stayed 1 night in Jun 2022