Deep-soaking bathtub

Reviews of M Hotel Saigon

4 out of 5
M Hotel Saigon
35-37-39-41 Ton That Thiep street, Ben Nghe Ward, District 1, Ho Chi Minh City

Reviews

8.6

Excellent

Rating 10 - Excellent. 162 out of 287 reviews" "
Rating 8 - Good. 75 out of 287 reviews" "
Rating 6 - Okay. 31 out of 287 reviews" "
Rating 4 - Poor. 11 out of 287 reviews" "
Rating 2 - Terrible. 8 out of 287 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Shireen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Staff very friendly
Stayed 5 nights in Mar 2024
Response from Nancy Nguyen on 29 Apr 2024
Dear Shireen,We do thank you for your wonderful experience with us.It is our pleasure to know that you had a fantastic stay by our staffs' care and attention.Our team takes great pride in delivering an outstanding service to exceed our guest expectation.We are looking forward to welcoming you back for creating more wow moments.Sincerely,Nancy Nguyen (Ms)Front Office Manager MHSG

10/10 Excellent

hafiza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 4 nights in Apr 2024
Response from Nancy Nguyen on 29 Apr 2024
Dear Hafiza,We do thank you for your wonderful feedback with us.It is our pleasure to know that you had a fantastic stay by our level of care and attention especially our great location.Our team takes great pride in delivering an outstanding service to exceed our guest expectation.We are looking forward to welcoming you back for another nice experience.Sincerely,Nancy Nguyen (Ms)Front Office Manager MHSG

8/10 Good

Partho

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good breakfast and fantastic location
Stayed 4 nights in Apr 2024
Response from Nancy Nguyen on 25 Apr 2024
Dear Partho,We do thank you for your wonderful feedback with us.It is our pleasure to know that you had a fantastic stay by our prime location especially delicious breakfast as well.Our team takes great pride in delivering an outstanding service to exceed our guest expectation.We are looking forward to welcoming you back for another nice experience.Sincerely,Nancy Nguyen (Ms)Front Office Manager MHSG

8/10 Good

Lai Kit, Rivervale

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best area in Ho Chi Minh City. Close to everything. Food is just opposite of the street
Stayed 3 nights in Apr 2024
Response from Nancy Nguyen on 19 Apr 2024
Dear Lai Kit,We do thank you for your wonderful feedback with us.It is our pleasure to know that you had a fantastic stay by our prime location.We are looking forward to welcoming you back for another 100% perfect experience.Sincerely,Nancy Nguyen (Ms)Front Office Manager MHSG

10/10 Excellent

Nicholas, Newcastle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff offered very polite, care and services.
Stayed 8 nights in Mar 2024
Response from Nancy Nguyen (Ms) on 29 Mar 2024
Dear Nicholas,We do thank you for your wonderful review with an amazing score.It is our pleasure to know that you had a fantastic stay by our level of care and attention especially our polite and helpful staffs.Our team takes great pride in delivering an outstanding service to exceed our guest expectation.We are looking forward to welcoming you back soon for more memorable moments in your next visit.Sincerely,Nancy Nguyen (Ms)Front Office Manager MHSG

10/10 Excellent

Louie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel in a great location
Stayed 2 nights in Mar 2024
Response from Nancy Nguyen (Ms) on 29 Mar 2024
Dear Louie,We do thank you for your wonderful feedback with a 5-star rating.It is our pleasure to know that you had a fantastic stay by our great location especially our awesome care and attention.Our team takes great pride in delivering an outstanding service to exceed our guest expectation.We are looking forward to welcoming you back soon in your next visit.Sincerely,Nancy Nguyen (Ms)Front Office Manager MHSG

8/10 Good

Hock Boon,

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great, next to Saigon Centre (mall) and walking distance to shopping areas within district 1. However, opposite hotel was quite a number of nightspots and the noise will filter through to the room, especially on weekends up to wee hours of the morning. Sound insulation of the hotel was poor.
Stayed 4 nights in Mar 2024
Response from Nancy Nguyen (Ms) on 16 Mar 2024
Dear Hock Boon,We do thank you for sharing your valuable feedback with us.It is our pleasure to know that you were satisfied with our prime location.Due to the noise outside and sound insulation, we also did take further proper action accordingly for the future plan improvement.Please accept our sincere apology for any inconvenience caused to you during your recent stay.We are looking forward to welcoming you back soon for creating another perfect experience in your next trip.Sincerely,Nancy Nguyen (Ms)Front Office Manager MHSG

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel facility, the staff and location were all incredible. Beyond my expectations and I highly recommend this location - this was a luxurious experience.
Stayed 7 nights in Feb 2024
Response from Nancy Nguyen (Ms) on 20 Feb 2024
Dear Tyler,We do thank you for sharing your luxurious experience with a highest rating.It is our pleasure to know that you had a fantastic stay by our prime location and our level of care and attention.Our team takes great pride in delivering an outstanding service to exceed our guest expectation.Highly appreciate for your continuous support and recommendation, it means the world to us.We are looking forward to welcoming you back soon for more memorable moments.Sincerely,Nancy Nguyen (Ms)Front Office Manager MHSG

4/10 Poor

Oanh, oxnard

Disliked: Amenities
Stayed 2 nights in Feb 2024
Response from Nancy Nguyen (Ms) on 29 Mar 2024
Dear Oanh,We do thank you for taking the time to share your valuable feedback with us.It is our regret to know that we were not satisfied with our service during your recent stay. Again, please accept our sincere apology for any inconvenience that may cause to you.It would not make it up for your past experience, so we do hope a chance to be served you better in the near future and demonstrate our commitment in excellent service. Sincerely, Nancy Nguyen (Ms) Front Office Manager MHSG

10/10 Excellent

Paolo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience staying in Ho Chi Minh for the first time would come back!
Stayed 1 night in Jan 2024
Response from Nancy Nguyen (Ms) on 30 Jan 2024
Dear Paolo,We do thank you for sharing your wonderful feedback with us.We are super excited to know that you had a fantastic stay by our level of care and attention.Your positive review inspires us to continue delivering excellent service as always to exceed our guest expectation.Highly appreciate for your continuous support, it means the world to us.We are looking forward to welcoming you back soon for more memorable moments.Sincerely,Nancy Nguyen (Ms)Front Office Manager MHSG

8/10 Good

Teo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Nancy Nguyen (Ms) on 30 Jan 2024
Dear Teo,We do thank you for sharing your wonderful feedback with us.It is our pleasure to know that you had a fantastic stay by our level of care and attention.You keep us guessing and being more curious about the rating that not meet your 100% expectation.We are looking forward to welcoming you back soon for another perfect experience in your next visit.Sincerely,Nancy Nguyen (Ms)Front Office Manager HMSG

10/10 Excellent

John, ST. PAUL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was sooo polite. Proficient in English. I had to order a 3:00 cab. It was right on time.
Stayed 2 nights in Jan 2024
Response from Nancy Nguyen (Ms) on 30 Jan 2024
Dear John,We do thank you for sharing your wonderful feedback with us.It is our pleasure to know that you had a fantastic stay by our level of care and attention.Our team takes great pride in delivering an outstanding service to exceed our guest expectation.Looking forward to welcoming you back for more unforgettable moments.Sincerely,Nancy Nguyen (Ms)Front Office Manager MHSG

10/10 Excellent

ILANGOH

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Nancy Nguyen (Ms) on 27 Jan 2024
Dear Ilangoh,We do thank you for sharing your wonderful feedback with us.It is our pleasure to know that you had a fantastic stay by our level of care and attention.Our team takes great pride in delivering an outstanding service to exceed our guest expectation.Your continuous support highly means the world to us.We are looking forward to welcoming you back soon for more unforgettable moments.Sincerely,Nancy Nguyen (Ms)Front Office Manager MHSG

10/10 Excellent

Naveed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here are amazing. Always helpful and smiling. You cannot best this location (is so central that everything is a walk away). The room on point too. Breakfast was nice. I don't eat pork so I requested they clean the frying pan and utensils, they were happy to oblige. Made my stay great. Thank you.
Stayed 4 nights in Jan 2024
Response from Nancy Nguyen (Ms) on 11 Mar 2024
Dear Naveed,We do thank you for your wonderful feedback with a 5-star rating.It is our pleasure to know that you had a fantastic stay by our prime location especially our staffs' care and attention.Our team takes great pride in delivering an outstanding service to exceed our guest expectation.We are looking forward to welcoming you back soon for more memorable moments.Sincerely,Nancy Nguyen (Ms)Front Office Manager MHSG

6/10 Okay

Charmaine

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Room service closes at 2pm. Restaurant has only vegetarian options. Staff are good and friendly. No facilities to match a 4 star hotel.
Stayed 6 nights in Dec 2023
Response from Nancy Nguyen (Ms) on 19 Jan 2024
Dear Charmaine,We do thank you for taking the time to share your valuable feedback with us.It is our regret to know that you were not satisfied with our service during your recent stay.Actually, the hotel is located in the vibrant city, so there are a lot of foods, drinks and many interesting outside activities for you to try a new experience. We also do take action plan for further service finishing in this year.It would not make it up for your past experience, so we do hope a chance to be served you better in the near future and demonstrate our commitment in excellent service. Again, thank you for your support our hotel so far. Sincerely, Nancy Nguyen (Ms) Front Office Manager MHSG

8/10 Good

Cheng Yam

Liked: Cleanliness
Room is a bit small
Stayed 4 nights in Dec 2023
Response from Nancy Nguyen (Ms) on 6 Jan 2024
Dear Cheng Yam,We do thank you for sharing your valuable feedback with us.It is our pleasure to know that you were satisfied with our level of care and attention.Regarding the bit small room, we kindly recommend you to make a reservation for the rest of our hotel room types. Surely you can get a new, nice experience in your next comfortable stay as your expectation.Looking forward to welcoming you back soon for creating another memorable moments.Sincerely,Nancy Nguyen (Ms)Front Office Manager MHSG

6/10 Okay

Seiichiro

Stayed 3 nights in Dec 2023
Response from Nancy Nguyen (Ms) on 6 Jan 2024
Dear Seiichiro,We thank you for taking the time to share your experience with us.We always strive to deliver a memorable stay for our guests but unfortunately we were unable to meet your expectations in your recent stay.You keep us guessing and being more curious about the rating that not meet your 100% expectation.Looking forward to welcoming you back soon for a perfect experience in your next visit.Sincerely,Nancy Nguyen (Ms)Front Office Manager HMSG

10/10 Excellent

Giao Linh

Stayed 1 night in Dec 2023
Response from Nancy Nguyen (Ms) on 6 Jan 2024
Dear Giao Linh,We do thank you for sharing your wonderful feedback with us.It is our pleasure to know that you had a fantastic stay by our level of care and attention.Our team takes great pride in delivering an outstanding service to exceed our guest expectation.Looking forward to welcoming you back for more unforgettable moments.Sincerely,Nancy Nguyen (Ms)Front Office Manager MHSG

10/10 Excellent

Thi hong oanh

Stayed 1 night in Dec 2023
Response from Nancy Nguyen (Ms) on 19 Jan 2024
Dear Hong Oanh,We do thank you for sharing your wonderful feedback with us.It is our pleasure to know that you had a fantastic stay by our level of care and attention.Our team takes great pride in delivering an outstanding service to exceed our guest expectation.Looking forward to welcoming you back soon for more unforgettable moments.Sincerely,Nancy Nguyen (Ms)Front Office Manager MHSG

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Property
We were supposed to spend two nights at this lovely hotel to conclude our honeymoon in Vietnam, but Visa issues delayed our arrival and we were only able to enjoy one night. A lovely surprise awaited us, the hotel staff had decorated our room in celebration!
Stayed 2 nights in Dec 2023
Response from Nancy Nguyen (Ms) on 23 Dec 2023
Dear Wendy,We do thank you for sharing your wonderful feedback with us.It is our pleasure to know that you had a fantastic stay by our level of care and attention.Our team takes great pride in delivering an outstanding service to exceed our guest expectation.Your short journey turned into a delightful one and we are honored to have been a part of it.Looking forward to welcoming you back for more unforgettable moments.Sincerely,Nancy Nguyen (Ms)

8/10 Good

Edlyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, clean and spacious rooms. Staff were attentive, responsive and professional. Located in District 1 and walkable to many sights. Abundance of food options. It can get a little noisy at night. Bunny bar and Snug Pub located across the street are not family friendly. We used this hotel as a base for day trips to Vung Tau and the Mekong Delta. Received a free upgrade for one night. I would stay here again, but request a quiet room.
Stayed 2 nights in Dec 2023
Response from Nancy Nguyen (Ms) on 22 Dec 2023
Dear Edlyn,We do thank you for sharing your wonderful feedback with us.We are super excited to know that you had a fantastic stay. Your positive review inspires us to continue delivering excellent service as always to exceed our guest expectation.Highly appreciate for your continuous support, it means the world to us.We are looking forward to welcoming you back soon and truly try to arrange a quiet room as your request in the next visit. Sincerely,Nancy Nguyen (Ms)Front Office Manager MHSG

6/10 Okay

Oscar, Charlotte

Liked: Cleanliness, property conditions & facilities
Service is OK. Nothing special.
Stayed 4 nights in Dec 2023
Response from Nancy Nguyen (Ms) on 22 Dec 2023
Dear Oscar,We thank you for sharing your valuable feedback with us.You keep us guessing and being more curious about the rating that not meet your 100% expectation.We do hope a chance to be served you better for a perfect experience in your next visit.Sincerely,Nancy Nguyen (Ms)Front Office Manager HMSG

8/10 Good

YAT MENG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and clean rooms. Staff were excellent. Lots of dining options within walking distance. The room lacked a wardrobe for hanging my clothes, and it can be noisy at night due to the pubs and bars nearby.
Stayed 3 nights in Dec 2023
Response from Nancy Nguyen (Ms) on 22 Dec 2023
Dear Yat Meng,We thank you for sharing your nice experience with us.We are really happy to know that you were satisfied with our staffs, room cleanliness and comfortability especially for prime location.Regarding your constructive opinion, we did take further proper action accordingly to the relevant department for the future plan improvement.Please accept our sincere apology for any inconvenience caused to you during your recent stay.Looking forward to welcoming you back soon in the near future.Sincerely,Nancy Nguyen (Ms)Front Office Manager HMSG

6/10 Okay

Henry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Sound proof in the room need to improve.
Hotel location is good but the sound proof in the room is bad. The window is not sound insulation that can't prevent the rowdy sound at night where the location is on the commercial street.
Stayed 2 nights in Dec 2023
Response from Nancy Nguyen (Ms) on 19 Dec 2023
Dear Henry,We do thank you for taking the time to share your experience with us.We feel really regretful to know that you had not an enjoyable stay due to the noise insulation.Deeply understanding for this unexpected issue, we did take further proper action accordingly for the future plan to improve our quality of service and facilities.Please accept our sincere apology for any inconvenience caused to you during your recent stay.Looking forward to welcoming you back soon in the near future.Sincerely,Nancy Nguyen (Ms)Front Office Manager HMSG

6/10 Okay

Simon

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
This property is average, for the same money are better places to stay, the place is not bad but nothing wow and the staff is judgmental, they think I don’t understand Vietnamese and called me “uncle” when they saw my date of birth, the room bathroom and shower are not separate and feels like a box, I didn’t receive any of my perks for being gold memeber, good was only for one night
Stayed 1 night in Nov 2023
Response from Nancy Nguyen (Ms) on 19 Dec 2023
Dear Simon,We do thank you for taking the time to share your valuable feedback with us.It is our regret to know that you were not satisfied with our level of care and attention especially for the bathroom design.Actually, we always try our best to meet our guest expectation, unluckily we can do nothing more as your request due to fully-booked occupancy.It would not make it up for your past experience, so we do hope a chance to be served you better in the near future.One again, thank you for your support our hotel so far. Sincerely, Nancy Nguyen (Ms) Front Office Manager MHSG

10/10 Excellent

Gene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from Home!
I had a wonderful time at this hotel. The staff were friendly and helpful, the room was clean and comfortable, and the location was convenient. I would definitely recommend this hotel to anyone looking for a great place to stay in Ho Chi Minh City. This hotel exceeded my expectations. The service was excellent, the amenities were superb, and the food was delicious. The hotel was also close to many attractions and shopping areas. I enjoyed every moment of my stay and I can’t wait to come back again. This hotel was amazing. The atmosphere was cozy and relaxing, the facilities were modern and well-maintained, and the views were stunning. The hotel staff went above and beyond to make me feel welcome and comfortable. This hotel was the highlight of my trip and I highly recommend it.
Stayed 3 nights in Dec 2023
Response from Nancy Nguyen (Ms) on 19 Dec 2023
Dear Gene,We do thank you for your wonderful feedback with an impressive rating.It is our pleasure to know that you had a fantastic stay by our level of care and attention.Our team takes great pride in delivering an outstanding service to exceed our guest expectation.Highly appreciate for your continuous support and recommendation, it means the world to us.We are looking forward to welcoming you back for another memorable moments.Sincerely,Nancy Nguyen (Ms)Front Office Manager MHSG

10/10 Excellent

seechet

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Nancy Nguyen (Ms) on 19 Dec 2023
Dear Seechet,We do thank you for your wonderful feedback with a highest rating.It is our pleasure to know that you had a fantastic stay by our level of care and attention.Our team takes great pride in delivering an outstanding service to exceed our guest expectation.We are looking forward to welcoming you back for more memorable moments.Sincerely,Nancy Nguyen (Ms)Front Office Manager MHSG

10/10 Excellent

Myle

Stayed 4 nights in Dec 2023
Response from Nancy Nguyen (Ms) on 6 Jan 2024
Dear Myle,We do thank you for sharing your wonderful feedback with us.It is our pleasure to know that you had a fantastic stay by our level of care and attention.Our team takes great pride in delivering an outstanding service to exceed our guest expectation.Looking forward to welcoming you back for more unforgettable moments.Sincerely,Nancy Nguyen (Ms)

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nil
Stayed 3 nights in Nov 2023
Response from Nancy Nguyen (Ms) on 19 Dec 2023
Dear Evan,We do thank you for your wonderful feedback with a highest rating.It is our pleasure to know that you had a fantastic stay by our level of care and attention.Our team takes great pride in delivering an outstanding service to exceed our guest expectation.We are looking forward to welcoming you back for more memorable moments.Sincerely,Nancy Nguyen (Ms)Front Office Manager MHSG

10/10 Excellent

Danica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Nancy Nguyen (Ms) on 22 Dec 2023
Dear Danica,We do thank you for your wonderful feedback with a 5-star rating.It is our pleasure to know that you had a fantastic stay by our level of care and attention.Our team takes great pride in delivering an outstanding service to exceed our guest expectation.We are looking forward to welcoming you back for more memorable moments.Sincerely,Nancy Nguyen (Ms)Front Office Manager MHSG

8/10 Good

Wang

Liked: Cleanliness, staff & service, amenities
The good: 1. Location is good. Can walk to most of the mall, restaurants, and attractions 2. Staff friendly The bad: 1.Lack of facilities 2. Gym room is totally different with the photo 3. Hotel breakfast need to improve on the variety
Stayed 3 nights in Nov 2023
Response from Nancy Nguyen (Ms) on 18 Nov 2023
Dear Wang,We do thank you for taking the time to share your valuable feedback with us.It is our regret to know that you were not satisfied with our facilities, gym and breakfast.Our team always strive to deliver the best experience to our guests but unfortunately we has failed to meet your expectation this time. We do take your constructive feedback seriously for the proper solution accordingly to improve our service in the future.One again, thank you for your support our hotel so far.Looking forward to welcoming you back soon in the next visit.Sincerely, Nancy Nguyen (Ms) Front Office Manager MHSG

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, honored Expedia/Hotels.com perks
The stay was great at this hotel. One of the very few hotels I stayed during my trip that actually recognized and honored Expedia/Hotels.com member level perks, which included but not limited early check in and free room upgrades. It definitely made my stay extra pleasant.
Stayed 1 night in Oct 2023
Response from Nancy Nguyen (Ms) on 18 Nov 2023
Dear Sir/ Madame,We do thank you for sharing your wonderful feedback with us.We are super excited to know that you had a fantastic stay. Your positive review inspires us to continue delivering excellent service as always to exceed our guests expectation.Highly appreciate for your continuous support, it means the world to us.We are looking forward to welcoming you back soon for more memorable moments.Sincerely,Nancy Nguyen (Ms)Front Office Manager MHSG

10/10 Excellent

Lidice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Nancy Nguyen (Ms) on 28 Oct 2023
Dear Lidice,We do thank you for sharing your wonderful feedback with us.It is our pleasure to know that you had a fantastic stay by our level of care and attention.Our team takes great pride in delivering an outstanding service to exceed our guests’ expectation.Looking forward to welcoming you back for more unforgettable moments.Sincerely,Nancy Nguyen (Ms)Front Office Manager MHSG

8/10 Good

My

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Nancy Nguyen (Ms) on 28 Oct 2023
Dear My,We thank you for sharing your valuable feedback with us.We are really happy to know that you were satisfied with our level of care and attention.You keep us guessing and being more curious about the rating that not meet your 100% expectation.We are looking forward to welcoming you back soon for another perfect experience in your next visit.Sincerely,Nancy Nguyen (Ms)Front Office Manager HMSG

6/10 Okay

christiane

Travelled with partner
Liked: Cleanliness, staff & service
Property clean. Atmosphere very cold and dark - area around property had many night clubs (prostitution”
Stayed 2 nights in Oct 2023
Response from Nancy Nguyen (Ms) on 25 Oct 2023
Dear Christiane,We do thank you for sharing your valuable feedback with us.It is our regret to hear that the cold and dark atmosphere especially for the area surroundings made you unsatisfactory. We do hope you understand for the difficulties of the hotel located in the heart of the vibrant city center. Please accept our sincere apology for any inconvenience caused to you during your recent stay. We do wish a chance to welcome you back soon in the near future.Sincerely,Nancy Nguyen (Ms)Front Office Manager MHSG

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The quality of the food at the breakfast buffet was very good.
Stayed 3 nights in Oct 2023
Response from Nancy Nguyen (Ms) on 10 Oct 2023
Dear Richard,We do thank you for sharing your fantastic feedback with us.It is our pleasure to know that the breakfast buffet exceeded your expectation. We truly consider it as our great motivation in continuously provide the good appetite as always for our valued guests.Looking forward to welcoming you back soon to create more memorable moments in your next visit.Sincerely,Nancy Nguyen (Ms)Front Office Manager MHSG

8/10 Good

Sonny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service staff
Stayed 1 night in Sep 2023
Response from Nancy Nguyen (Ms) on 6 Oct 2023
Dear Sonny,We thank you for taking the time to share your nice experience with us.We are really happy to know that you were satisfied with our level of care and attention.Looking forward to welcoming you back soon in the near future to create much more memorable experience.Sincerely,Nancy Nguyen (Ms)Front Office Manager HMSG

10/10 Excellent

Jun Kai

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
M Hotel was so clean, luxurious and extremely convenient! Thoroughly enjoyed my stay :)
Stayed 3 nights in Sep 2023
Response from Nancy Nguyen (Ms) on 26 Sept 2023
Dear Jun Kai,We do thank you for taking time to share an awesome review with us.It is our pleasure to know that you had a wonderful stay especially for our perfect location and outstanding service exceeding your expectation.We are looking forward to welcoming you back soon for another amazing experience in your next visit.Sincerely,Nancy Nguyen (Ms)Front Office Manager MHSG

10/10 Excellent

Fidel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Hotel M is a super nice, modern hotel with great design, everything looks new, all personnel was super nice and friendly, best location just steps from main plaza, and couple minutes walking from main building attractions, plenty restaurants and bar nearby
Stayed 5 nights in Aug 2023
Response from Nancy Nguyen (Ms) on 22 Sept 2023
Dear Fidel,We do thank you for sharing an awesome review with us.It is our pleasure to know that you had a wonderful stay exceeding your expectation. We have a perfect location which is the heart of Ho Chi Minh City, but the heart of the experience is our super nice and friendly staffs. We are honored to have been a part of your nice journey.Looking forward to welcoming you back soon for more unforgettable moments in your next trip.Sincerely,Nancy Nguyen (Ms)Front Office Manager MHSG

6/10 Okay

seechet

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Nancy Nguyen (Ms) on 20 Sept 2023
Dear Seechet,Thank you for taking time to share your feedback with us.We always strive to deliver a wonderful experience with much more memorable moments for our guests but unfortunately we were unable to meet your expectations during your recent stay. Once again, thank you for your support our hotel and we do hope a chance to be served you soon in the near future.Sincerely,Nancy Nguyen (Ms)Front Office Manager

10/10 Excellent

Louis

Stayed 2 nights in Sep 2023
Response from Nancy Nguyen (Ms) on 20 Sept 2023
Dear Louis,We do thank you for taking time to share an awesome review with us.It is our pleasure to know that you had a wonderful stay exceeding your expectation.We are looking forward to welcoming you back soon for another amazing experience in your next trip.Sincerely,Nancy Nguyen (Ms)Front Office Manager MHSG

8/10 Good

wee seng

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Nancy Nguyen (Ms) on 13 Sept 2023
Dear Wee Seng,Warmest greeting from M Hotel Saigon.Thank you for posting a nice feedback with us.We are so happy to know that you had a wonderful time.We do hope to welcome you back soon for another memorable moment in your next return.Sincerely,M Hotel Saigon Team

8/10 Good

Daniel, Kula

Liked: Cleanliness, staff & service
To be completely honest, I booked this property by mistake. M Hotel Saigon is distinct from M Gallery (i.e. Hotel Des Artes). So I was a little miffed at myself for falling for that one and there is a big difference between the two. However, despite being what I would consider a 3 star hotel the staff performs at a 5 star level and here I was pleasantly surprised and convinced to complete my full reservation at this hotel. They assisted me with every request. My room was spotlessly cleaned daily. The staff was attentive, personable, and pleasant. They are the stars of this hotel.
Stayed 6 nights in Aug 2023
Response from Nancy Nguyen (Ms) on 7 Sept 2023
Dear Mr Daniel,Warmest greetings from M Hotel Saigon.We do thank you for taking the time to share your valuable feedback with us.We highly appreciate for your good impression on our staffs making your trip a wonderful experience. Your awesome review had been shared with all as a great motivation in continuously making our best efforts for the good performance and the great job to provide our guests with an outstanding service. We look forward to welcoming you back soon in the near future. Sincerely, Nancy Nguyen (Ms)Front Office Manager MHSG

4/10 Poor

Cenk

Normal
Response from Nancy Nguyen (Ms) on 29 Aug 2023
Dear Mr Cenk,Warmest greetings from M Hotel Saigon.We do thank you for taking the time to share your experience with us.It is our regret to know that you were not satisfied with our level of care and attention.We do hope a chance to be served you better in your next return.Sincerely,Nancy Nguyen (Ms)Front Office Manager HMSG

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is really nice, very accommodating. I recommend staying on a top floor. The streets gets really noisy at night.
Stayed 5 nights in Aug 2023
Response from Nancy Nguyen (Ms) on 29 Aug 2023
Dear Sir/ Madame,Warmest greetings from M Hotel Saigon.We thank you for taking the time to share your nice experience with us.We are really happy to know that you were satisfied with our level of care and attention.Looking forward to welcoming you back soon in the near future.Sincerely,Nancy Nguyen (Ms)Front Office Manager HMSG

6/10 Okay

simon

Liked: Cleanliness, staff & service, property conditions & facilities
Like other people say, no noise insulation, better be a deep sleeper. Otherwise clean and very polite and helpful staff.
Stayed 5 nights in Aug 2023
Response from Nancy Nguyen (Ms) on 29 Aug 2023
Dear Mr Simon,Warmest greetings from M Hotel Saigon.We thank you for taking the time to share your experience with us.We are really happy to know that you were satisfied with our level of care and attention.Due to the noise insulation, we did take further action accordingly for the future plan to improve our quality of service and facilities.Please accept our sincere apology for any inconvenience caused to you during your recent stay.Looking forward to welcoming you back soon in the near future.Sincerely,Nancy Nguyen (Ms)Front Office Manager HMSG

10/10 Excellent

Cong

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Aug 2023
Response from Nancy Nguyen (Ms) on 29 Aug 2023
Dear Mr Cong,Warmest greetings from M Hotel Saigon.We thank you for taking the time to share your nice experience with us.We are really happy to know that you were satisfied with our service.Looking forward to welcoming you back soon in the near future.Sincerely,Nancy Nguyen (Ms)Front Office Manager HMSG

8/10 Good

Ammie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is close to everything
Stayed 4 nights in Aug 2023
Response from Nancy Nguyen (Ms) on 21 Aug 2023
Dear Ammie,Thank you for staying with M hotel Saigon and posting such a lovely comment with us.It is our pleasure that the hotel location made your stay enjoyable.We do look forward to welcoming you back in the near future and wish you all the best of health and success.Sincerely,Nancy Nguyen (Ms)Front Office Manager MHSG

10/10 Excellent

ILANGOH

Stayed 3 nights in Aug 2023
Response from Nancy Nguyen (Ms) on 21 Aug 2023
Dear ILANGOH,Thank you for staying with us and taking your time to post an amazing review.We are very happy to have you with us. We do look forward to welcoming you back in the near future.Wishing you all the best of health and success!Sincerely,Nancy Nguyen (Ms)Front Office Manager MHSG

10/10 Excellent

Lee Boon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasant stay. The staffs are very friendly & helpful. The location is convenient to most shopping malls and tourist attractions. Highly recommended.
Stayed 4 nights in Aug 2023
Response from Nancy Nguyen (Ms) on 5 Aug 2023
Dear Lee Boon,Warmest greetings from M Hotel Saigon.We do thank you for taking the time to share your valuable feedback with us.We are delighted to know that our services met your expectation on the hotel location, friendly and helpful staffs as well. It is our hope that you had a wonderful time, a memorable moment and enjoyed your pleasant stay with us.Again, thank you so much for your support our hotel so far and your recommendation to the global travelers.We are looking forward to welcoming you back soon in your next return.Sincerely,Nancy Nguyen (Ms)Front Office Manager MHSG