Search Cottages in Hook

"Did not appreciate being woken at 8am by the cleaner when i was working nights and only saying for 1 night why would u need to come in at 8am when i was checking out 11!!"

"Breakfast is wonderful. Property well maintained given that we have been going here for 12 years now. Staff always impeccable. "

"Horrible experience. No elevators, no luggage trolleys. Their security staff( Mr. Abdi) refused to assist me with my luggage. I have bad knees and I was made to climb a flight of stairs to get some ice cubes because Mr. Abdi refused to assist me. There were some exceptional staff( Samantha. Moustafa, Sachiel). I had asked that the hotel manger, Mr. Gil Monsalve call me so that I coukd lodge these complaints but it has been 3+ days and I have not received a call from him. I would NEVER stay at Thistle Heathrow T5 Hotel ever again. There are always options in life.Thanks."

"Beautiful hotel with friendly staff. So convenient for terminal 5 departures and arrivals, just a short walk away. Just a shame we weren’t staying longer."

"All good "

"Parking was very limited. Spaces were being used by Parking Company and not available to the guests. Property is inadequate for modern use."

"Brilliant breakfast selection. Nice, clean hotel with good facilities "

"The hotel is located within easy walking distance of public transport. The room was comfortable and generally calm. Reception staff and cleaning staff were friendly and helpful. The gym is really excellent. Certainly one of the best I have used, well provisioned with excellent equipment, water, apples (a really nice touch) and towels. The only complaint is that we had to ask for the room to be 'refreshed'. "

"Had issue with people using drugs in the parking area and constant banging from the upper floors. The staff were great and tried to address our concerns. Would stay here again!"