Racine Horlick Park Hotels

"Arrived at the hotel and was told I couldn't check in, even though I was able to book and pay, because I lived 20 miles from the hotel and they have a 30 mile radius limit. Hotel staff was rude and unwilling to make an exception stating that she didnt care if I was unaware of the policy, she wasnt going to check me in. I spent over an hour on the phone with hotels.com finally able to cancel and get my money back that I should recieve in approx 15 days.. I'll never even attempt to use another Comfort Suites, nor will my family/friends. I've never been turned away from a hotel because I live too close. They didn't want my money and I'll never try to give it to them again. I believe this rule was made because the hotel, in general, isn't in a great neighborhood so they don't want their neighbors staying there. Perhaps its a high crime area.There are other ways to accomplish keeping crime out. Make it a 5-10 mile radius. Make it a higher age limit required for check in. Either way, my 2 kids and I were refused service.Very sad. "

"Real nice n "

" First of all, when I got there, they need to do something about their lines. I understand that pilots and flight attendants come in for a restful night, but please respect other people when they arrive as well. I am a paying customer and should be taken care of too. You don’t know if I just got off a flight and was trying to get somewhere as well. Other than that, I would like my funds back because the hotel was dirty and I had to switch rooms twice. When I did switch rooms, the room was okay, but I wiped off as much as I could myself. When I took a bath, the water would not go down the drain. I didn’t have time to stop at the front desk because I had to get back on my flight, so that’s why I’m sending this message so someone can reach out to me. This hotel represents itself as a good hotel, but there were too many coworkers standing in the hallway just looking at you. Please do not put me on a floor where your employees stay — it feels kind of weird and uncomfortable. I also feel like this hotel is under different management because it used to be different people who respected your boundaries and the hotel used to smell fresh. The pool was out, things were everywhere, and if you want people to book with you, you should let customers know ahead of time that the pool and breakfast are not available. This experience was upsetting one star"

"The staff was super friendly. Room was clean. We had a small issue with our room door but the staff was quick to help us to a new room without hesitation. All in all a nice hotel . Would definitely stay again "

"Laundry facilities onsite. Room was comfortable and clean. Staff was very friendly."

"“No one expects perfection, but basic cleanliness and functionality should be standard. During my stay there were multiple issues including cleanliness concerns, a malfunctioning toilet, and a refrigerator that had a strong odor and could not be used. These issues significantly impacted the stay. While the concerns were acknowledged, they were not properly resolved during my stay. I booked through Expedia using a combination of OneKeyCash and my card, and given the circumstances, I do not feel the value paid was delivered. I am currently working through resolution, but overall this experience did not meet expected standards.”"

"The hotel has shuttle service to the airport, very convenient."

"Clean rooms, close to airport. "

"Very family friendly. Lots of families having parties. Which was perfect because we were also having a party. Pool was very small but great for younger children. "