Tulum Hospital de Tulum Hotels

"Very nice "

"Overall, the hotel grounds and nice and maintained. I can say the rooms were nice and spacious as well. The only problem is outside noise in the apartment. My 1 bedroom was outside of the pool with kids constantly screaming. I was able to tune it out but the bedroom located in the back faced the road and you can clearly hear every car driving by. Thankful the road is clamber at night. On my second day there was a high pitched loud buzzing sound coming from the courtyard. I couldn’t tune this sound out and it was extremely irritating. I walked around to see where it was coming from and finally asked the front desk if I could change rooms. I also noticed my balcony door didn’t close all the way. The front desk said we don’t have any other one bedrooms available and said nobody ever complained about this noise. I offered to take a downgrade or even pay for an upgrade to no avail. I convinced them to come hear the sound and they finally agreed and learned the sound was coming from a motor outside of my room. They shut off the motor and all was well and they sent someone to fix the door. The motor was back on my last day but I just dealt with it. The front desk could have handled the situation better and offered some accommodation rather than dismissing my claims. Overall it’s a nice place but not relaxing and staff could have been better. I’d think twice before booking this place or at least book a room on the higher floor to avoid the noise. "

"A rustic resort in the Tulum jungle with friendly, helpful staff and good location. Nahouse is a unique accommodation with only a few rustic cabins, a natural pool, and close to downtown. The biggest drawback is the poor state of the dirt roads but that has no bearing on the quality of the accommodations. "

"Great room. Great ambience. Great breakfast and staff. The only negative was that the air conditioning takes for ever to cool down the room. And during the day it never reaches the set point. "

"One of the nicest hotels I’ve ever stayed in and I’ve traveled a lot. I highly recommend. The staff was great and the ambiance and decor is top notch too. "

"Great and helpful staff! Enjoyed the pool a lot at the sunset "

"Amazing and everything was excellent "

"Everything is great "

"The location was central and was within. walking distance of restaurants and bars and near the ADO bus stop. "