Hot Springs Bar Hotel

"Jo T and the rest of the staff I interacted with were very helpful and made my stay wonderful "

"Building seemed a little older but it was clean and comfortable. The Air conditioning was a little annoying - at 70 degrees was freezing but at 71 the heat would kick on. My kid forgot a toothbrush they had a disposable one they gave us that was very helpful. Staff was kind and knowledgeable! "

"This place was really good. Self parking was tricky to figure out that it was a block away. Room walls were a bit thin, could hear the guests I the next room talking and could hear their tv. Everything else was nice and simple. Nothing over the top. Rooms, decor, check in/out, all easy and simple. Perfect, if your not planning on staying in the room much! Will definitely be back. "

"Stayed 3 nights with no hot water. Asked to switch rooms but was told there was none. Asked for our money back so we could go get a room somewhere else. Was just told it would be fixed everyday but never was. Manager was gone for the weekend. Call the manager Sarah on Monday. First she lied and said that the hot water was only out one day. Changed her story when I told her I had text between myself and the front desk everyday discussing it. Was told it was not her fault the boiler was broke and she couldn’t do anything for me since I booked through Hotels.com. She was very rude then finally hung upon me. By the way, kept checking people in when they knew the boiler was broke. Would highly recommend not giving this hotel your money."

"Walked into the room to find the drawer front missing and the contents of the drawer showing. The front of the refrigerator was dirty. The carpets at the elevator were dirty. The refrigerator in the breakfast area was unclean and did not make for a good eating experience. The trash cans were overflowing and the lobby area had dirt around the rugs were it looked like it was just clean constantly cleaning around it without cleaning under it. The front desk attendant was nice but on phone when arrived. "

"I didn't stay someone charged my card and I did not get my money back"

"Terrible"

"I checked into a room that was already occupied. Subsequently, I was assigned another room; however, the key card provided did not function. After obtaining a working key card, I proceeded to take a shower, but the hairdryer was non-operational. Overall, the experience was unsatisfactory."

"Breakfast was very good with excellent staff. Really enjoyed the clean on premise dog park. The simple easy walk to the horse track and casino was very nice."