Cape Town Hout Bay Museum Hotels

"We were disappointed with our stay. The road to the hotel was closed due to a cycling event, and although we had been in contact with the hotel a few days earlier, we were never informed. When we tried to reach them, no one answered by phone, email, website, or chat. After several hours they finally called back and told us the road would open at 16:30, which was incorrect — it didn’t open until 18:00. The reception staff were unable to make any decisions and had no authority to offer any form of compensation. They told us to contact management after our stay. We tried to file a complaint, but the only offer was a discount on a future visit, which is not useful since we don’t live nearby. After that, they stopped responding. Their justification for not offering compensation was simply that we “got a place to sleep,” even though we spent the entire day trying to figure out how to reach the hotel without any help from them. We could have found a place to sleep for far less than 1000 USD per night. The location is beautiful but very remote, and there is some noticeable wear and tear. Photos speak for themselves."

"Everything "

"The place does not exist"

"Lovely peaceful stay and a beautiful setting. Highly recommended "

"Excellent staff and friendly. Best breakfast ever even better than any other international 5 star hotels. Great location witj ocean views and tranquility"

"Phenomenal experience, totally lives up to it's title "regenerative hotel". Staff were friendly, it felt like coming home, the care and attention to detail, interior design, sensory awareness. Just beautiful! Thank you to the incredible team!"

"The establishment was sad no furniture in diningroom lounge was sad bedroom unprepared No mirror no stool door in bathroom didn’t lock window can’t lock never stayed checked out only person in hotel no milk sad "

"This hotel has NO AC…please be mindful when booking as we booked assuming there was A/C paid and upon check-in we were told there was no A/C. It was extremely hot and unfortunately had to check out a night early with no-refund. The property is breathtaking and the staff and super hospitable…but unfortunately we could not enjoy due to the massive heat. Also the walk to the beach is very dangerous and slippery if you are alone. Be careful! "

"Peaceful atmosphere, friendly staff, beautiful views and wonderful breakfast!"