Des Moines Hoyt Sherman Place Hotels

"Everything was great!"

"Hotel was nice, would stay there again. "

"Great service"

"I would say the hotel is nice and everything but the customer service is not the best. We had an issue with no hot water my eight year-old showered and only had hot water for a minute. Had to finish with an ice cold shower which she cried the whole time about.. and we were promised compensation after had to move our family of 5 at 10pm at night which isn't ideal with 3 kids.. We didn't receive and have yet to hear from the GM after emailing him directly. I think this is poor customer service on their end and for that I give it a low rating. When you go somewhere and something like this happens, I think it's fair to feel that there should be action taken right away. It shouldn't take over a week to have someone follow up with you."

"good"

"A"

"In my opinion the bathroom was the nicest of any hotel we have ever stayed in! The staff were welcoming and helpful. There is a parking garage behind the hotel that charged us $10.00 for our overnight stay. There is a skywalk that connects it the hotel. It was a little confusing, but that was probably just due to our age! "

"Happy hour could have had the staff refill supplies quicker. To be fair the crowd was hungry."

"Hot tub wasn’t hot enough"