Phoenix Ice Chalet Hotels

"Room was terrible place was filthy lady at front desk looked drugged out."

"Our room key had to be replaced every day. Fire in laundry room second nite leaving us to evacuate. The next night alarm went off but no fire. We still had to evacuate. Fourth nite there was a water leak that left our bathroom and bedroom flooded. The ice machine was broken. The restaurant ran out of salads when we were there. All in all, the worst place we have ever stayed. The only reason we didn’t check out the first day was because we prepaid for the room. "

"The hotel was noisy. There was a couple arguing loudly in the entryway. The hotel stunk of food cooking including our room which was on the second floor. The room was poorly lit and I saw bugs in the bathroom. There was no bottled water in the room. Based on other hotel stays, I expected this. It was disappointing and I would not stay there again. "

"Airport shuttle was easy and convenient."

"Shuttle was great"

"Good food"

"A+"

"Yes"

"The carpet was in bad shape. It had stains all over and completely torn on the threshold between the kitchen and bedroom. The room smelled really bad. The handle inside the sliding shower door was ready to fall off. There were holes in the screen of the patio door. There was supposed to be complimentary coffee from 7-9. I went at 8:30 and it was empty. "