“Staff was so helpful and friendly. The room was clean and comfortable. It was in such an amazing location, but was still quiet at night. I would definitley suggest staying here if you are visiting Porto! ”
“Our experience at this hotel was amazing. The location and amenities were impressive. The staff, especially Susana, went above and beyond with the level of service offered and made this our most memorable stay. I would recommend this hotel without hesitation.”
“Veronica is very nice and helpful during our stay there. The location is very convenient to the restaurants we like and all sight seeing spots are all in walking distance. The only drawback is no elevator inside the building so if you are not travelling with a strong guy and with heavy suitcase, you will have to reconsider the larger suite here as mine is the smallest which is on the top floor. 😞”
“It was an amazing experience to stay in this hotel, staff are very nice and friendly, hotel is beautiful, well designed, the room is very clean. I will definitely come back again.”
“Great hotel right in the heart of the city center. Had to park about 1 blocks away and the hotel is located on a busy square but the perfect location outweighs the small negatives. ”
“It was a great accommodation for me. It was a cozy spacious apartment for couple. The staffs are friendly and helpful. Location is good .I would love to stay there again ”
“Without a doubt a 5 star luxury hotel. Staff trained to take excellent care of you and any requests you may have. Very welcoming environment and rooftop bar was exceptional - lovely views across the city, great food and wine menu and very family friendly. Breakfast was superb. Excellent buffet with champagne included as well as a la carte. Chefs cater to dietary requirements and even offered to make special breakfasts for our baby. A truly wonderful stay and we will be back! ”
“The hotel is located at a VERY nice point to overview the bridge Luis. It´s beautiful to have the sunrise and sunset sightseeing from the hotel.
Our room was in the 12th floor, the bridge is at the 14th floor level of the hotel, the room wtih river side view is preferred!
The breakfast is with plenty selection of food, the cheese board, the bread and the fruit varieties are not extremely large, but already good enough to a satisfactory breakfast.
The metro is at the corner of the hotel, it’s……
"Two reasons you should consider this hotel but many more reasons not to book!
Good things: the spa and restaurant staff are great, and the location is exceptional but they’re many other hotels next door.
Bad things:
- unfriendly receptionist: the receptionists were not attentive and friendly throughout my 3-day stay, especially the one who checked me in. I just looked at the other guest comments, it seems my bad experience was not unique to me.
- Room conditions: the room has a very small window (like a prison) that offers almost no natural night. Hotels.com must indicate this in the room description because people like me do mind. Also, the room size is small.
- Noise: Throughout my entire stay, I could not sleep well because of the noise coming from both inside and outside of the hotel. Imagine disco music is On till 2am.
- Housekeeping: the bathrobes were being removed from the room and clean towels were not refilled. The cleaning and amenities were random - good luck!
Extra charge: 20 Euro for the receptionist to just make a phone call to get a taxi, while the taxi ride costs just 10 Euro. I’d rather pay an extra fee to the taxi driver who actually delivered a service and drove me to the train station safely. Where does it say in the hotel’s public information on this extra charge? Shouldn't it be a part of the 5-star hotel? "