"15 min walk from JR Shinjuku station and there is a underground passage straight to the station. We checked in at around 10pm and there are a lot of guests checking in. The reception is very impatient and rude that made me feeling bad. May be he is tired but as a service industry, he should keep on welcoming and polite. We encountered earthquake on 23 Aug 2am, the hotel kept on announcing in Japanese and only announced in English after 15 min. Housekeeping staff is nice and hotel provided a lot of beauty amenities in the room and you can also get more on reception floor. We tried the bath salt which is nice. The room is very small as usual."
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