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"The hotel was really clean and only the staff member checking us in seemed a bit annoyed with us because the computers are turned towards customers to make it seem like you are supposed to check yourself in but we are not allowed too. The staff member just seemed annoyed and bothered to have to tell us and check us in but I think it is just a common accurance and she might have been more annoyed with the process. The only thing that actually bothered me about the place was that we were not able to go see the Godzilla statue because of work or maintanance but we booked the hotel for this reason. We were not warned it would be closed. However everything else is very convenient and great about the hotel and staff. The location is so fun and they had a lot of cute areas and services available like a fun cafe and sitting area. I will definantly stay here again."

"Hotel maintenance is good in general. "

"For my first time in Tokyo, this was the perfect hotel. Great location and staff went above and beyond for us throughout our stay. Would highly recommend this hotel for any stay. "

"I was taken aback by a staff member, who was unusually unfriendly, though I would not say she was rude. Perhaps I got spoiled by staff members at other Japanese hotels, who were extremely cuorteous and friendly. My room was quite cold. A better heating system would be helpful. Also, the betteries were dead in the TV remote control. I understand these things happen, but checking it from time to time would be helpful. "

"Convenient and walk about 10mins to Shinjuku station "

"Wonderful stay as always. Staff is so helpful."

"We stayed in a superior twin room on the top floor. The room was spacious, shower was very.good and beds were comfortable. The buffet breakfast was good but we only had it once. As you know, this hotel is v.close to Shinjuku station and there is excellent shopping and restaurants within a 5 minute walk of the hotel. The staff were extremely friendly and helpful. I would definitely stay here again "

"Best location!"

"spacious room, many restaurants nearby, easy to move around"