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"The location of Pyramid Lake is spectacular. This hotel is unique in the Jasper area. We enjoyed the spacious, modern room with great views from the balcony."

"We had the worst sleep we’ve ever had in a hotel because the air conditioning wasn’t working and our room smelled like cigarettes. When we asked the front desk to fix the air conditioning, someone came and fixed it - and it worked for about 10 minutes before reverting to warm air again. When we told staff about our experience at checkout, they feigned sympathy but weren’t too bothered. We’ve never had a bad experience at the Tonquin before, and have always been eager to support anything but Pursuit … but yeesh … this stay was a hot, stinky stay."

"Big room, huge beds. "

"The check-in staff was super helpful in getting us a room that was accessible for a mobility-challenged guest. The rooms were very clean. We really have no complaints. The breakfast buffet was not included, but we tried it once. There are better alternatives. "

"Very enjoyable environment and scenery's"

"We always love to go to Jasper park lodge. The service, the property itself and thw food, everything is amazing!! "

"There were a few mistakes made at the desk when we checked in, but they were quickly remedied. The room was decent, but in need of improvements. Furniture was badly marked and in need of refinishing and the chairs were not comfortable. The bed was comfortable, but the fitted sheet was too small for the king size mattress. The bathroom was very clean and the shower was pleasant. The soaps provided seemed to be watered down. Access to the air conditioner was difficult and was very close to the ceiling. Checkout was a bit of a nightmare, as the staff were not trained to deal with changes, and when they phoned for help, the manager was not helpful and it took much longer than necessary. Parking was convenient and the hotel is conveniently situated and in close proximity to a few dining choices. The view of the mountains is so beautiful and breathtaking."

"Just what I was looking for"

"Larger clean room but the bed mattress was not very comfortable and probably should be replaced as seemed to have a sunken in spot to side by the side table . Room clean . Bathroom size very good. The restaurant was very good food. Location excellent. "