Grand Rapids Jester's Court Hotels

"An absolutely beautiful hotel, staff was also great!"

"It hot tub wasn’t working and the pool temperature was very cold. There were no towels at the pool. I had to get towels from the desk. We had 4 people staying in the room and there was only 3 towels in the room."

"No hotel parking available. Must either park in the street or a ramp owned by the city if you want to park close to the hotel. "

"Such a great hotel over all"

"Good stuff "

"There were small maintenance issues that seemed to be something that would have been caught beforehand, otherwise the stay was pleasant and I would stay again."

"Pretty good breakfast!"

"Air conditioning didn't work. Ice machine didn't work. The advertised outdoor patio have been closed for years. The person at the front desk was great. "

"I booked this property thru Expedia-DO NOT DO THIS!!! I got to the property and did not have a room which I had already paid for in advance!!! To change the reservation I was charged a LARGE fee and Expedia had false advertising free change/cancellation! They do allow the change but claim TRU charges a fee of so basically my 2 night stay changed to 1 night for same price as 2 nights! It was a legit nightmare. Then I get there and they don't have me down for a room and are sold out. So I pull up my confirmation and by some weird miracle they find a King room for 3 of us, but we made due. There was a smell in the room like old smoke, bed was ok, room is TINY!!!! Pool is small, staff did try to be helpful but no one refunded anything or offered anything. I also had to sit on the phone with EXPEDIA for over an hour to get them to "move the funds paid to the hotel" to cover the room. It was all such a joke and needless to say I would never ever ever deal with EXPEDIA again. And Tru obviously partners with them and there is an issue there too! Comfort Suites next door was much nicer and big rooms!!!!"