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"Such friendly staff they really make you feel at home in this special hotel. Can’t wait to return one day, pure relaxation!! And lovely yucatas"

"Onsen was great. Some of the front counter staff whilst helpful were not friendly. The resort is sizeable and lacks ambience."

"Beautiful location "

"The staff at the hotel were wonderful and very helpful throughout our stay. I would especially like to recognize the Korean gentleman manager who assists with luggage — he was excellent and very attentive. During my first visit we had a few challenges due to my disability, but on this trip everything went smoothly and we were able to interact very well. I truly appreciated the kindness and professionalism shown by the team. Thank you again for the hospitality and support. It made our stay much more comfortable."

"Hotel Tsubakino is a bit of heaven on Earth and our stay will be fondly remembered forever. Their staff attentive, professional and friendly. In pre-arrival communication with repeated follow ups they asked about our special needs. The food exquisite with them going out of their way to make their traditional Japanese menus gluten free for my wife, not a simple task. The facility exceptionally clean, our room beautiful, and their hot-spring baths wonderful. Location great for seeing local sights such as the snow-monkey park. Simply loved our stay."

"They, the staff, exceeded my expectations . Courteous, helpful, kind and pleasant are words that I would use to describe them. Everyone greets you with a bow and civility, right down to the hardest workers in the hotel. For that, i will surely come back. My stay at the Prince Hotel East was worth every yen and then some. I originally was suppose to stay at the Sunvalley Hotel, in Shiga Kogen. I lost my reservation there due to payment issues. I was hesitant about coming to the Prince Hotel. It was my first time. The room i stayed in was probably one of the best i have seen for the price. The next time I am in Shiga Kogen, i am staying at the Prince Hotel East, without a doubt."

"The staff were helpful nd so professional. The onsen was so clean and quaint. "

"It's a stunning hotel from the time you roll towards Hotel Green Plaza. When you get inside, again some wow factors, some very old vintage structural engineering marvels which you have got to appreciate. Ski-in-ski-out lockers for hotel guests are good, access to cortina is right out the door. Buffet breakfast has a good selection, dinner is also good. Can get extremely crowded during peak times. Rooms are nice with a blend of tatami x western style bedding - however mattresses were quite old for our rooms. You can defintely feel a difference after skiing/snowboarding all day. Location is a bit out of the way and buses can skip the resort so you should either have your own vehicle for convenience or need to plan very well for the shuttle bus. Overall we enjoyed or stay "

"All good, but need to consider bigger room bed for family with two kids"