This is the scariest nightmare experience I have with Hotel.com booking. The room is dirty, the bed still have hair of the previous customer. The floor is sticky, the bed middle is collapsed.there is mold in the toilet and ceiling. As I check out early, there is no receptionist, I filled the form but my deposit is not refund. I contact them but unreachable and no reply.
Shu Ling
2024 年 11 月入住 3 晚
10/10 超赞
Shu Ling
2024 年 11 月 20 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good stay.
Shu Ling
2024 年 9 月入住 3 晚
4/10 很差
THIDA
与配偶出行
2024 年 10 月 28 日
不满意:清洁度、服务设施、住宿条件和设施
unplesent smell from bath room. There is leakage from bathroom ceiling.