Best Western Kaplan hotels

"the bathroom still had someone else’s hair on the floor and toilet seat was broken "

"overall, this was very nice, clean and newer hotel. good price and great location not far from downtown."

"It was a very clean room and your staff was very hospitality, I enjoyed my stay there"

"I couldn't find the gym, the breakfast was a couple of waffle makers that did not work properly with staff that came in to yell at you when it beeps, some cereal, oatmeal packets, and apples. There were people harrassing patrons outside trying to bum things and the hallway had people out after midnight being obnoxious with no staff in sight. The only real interaction from staff was to basically ask "are you done yet?" in the form of "are you checking out?". They are stingy with towels and the facility shows very obvious signs of wear and tear. The photos look like AI generated models of what it might have looked like 30 years ago. I was really hopeful with the photos and images of the building, but this place has seen way better days."

"Clean room,friendly staff and plenty of parking close to plenty to eat"

"Super clean and friendly staff. Not a single complaint. "

"Clean, well-maintained property, friendly staff, decent breakfast, and parking feels safe and secure.. "

"I am a loyalty member at Drury because I enjoy all the nice little perks offered. Dinner and breakfast are always great, and the rooms are consistently clean and comfortable. And most importantly, as a woman traveling nationally alone for work on a daily basis, I always feel safe. But this particular Drury has something the rest of them don’t have: Teresa. Teresa was made for the hospitality industry!!! She spent the morning walking around the breakfast and lobby area making sure everyone was happy and comfortable. She exemplifies the Louisiana perfect hospitality. She had a little chat with each of us sprinkled with calling us “sunshine” and I can’t even tell you how nice that is. It’s lonely being on the road. Sometimes I go all week and never have a real conversation. Teresa made me feel seen and feel at home. What a bright spot!!! Whatever you are paying her, you need to double it. 100000/10 drive the hour past Baton Rouge and stay in the Drury in Lafayette!"

"Great staff"