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Reviews of Royal Hotel Kettering

3 out of 5
Royal Hotel Kettering
Market Pl, Kettering, England

Reviews

4.6
Rating 10 - Excellent. 9 out of 129 reviews" "
Rating 8 - Good. 21 out of 129 reviews" "
Rating 6 - Okay. 13 out of 129 reviews" "
Rating 4 - Poor. 32 out of 129 reviews" "
Rating 2 - Terrible. 54 out of 129 reviews" "

4.8/10

Cleanliness

5.2/10

Staff & service

4.0/10

Amenities

4.2/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

2/10 Terrible

Steve

Didn’t like anything about the hotel.. more like a hostel for the homeless..
Stayed 1 night in Jan 2024

10/10 Excellent

James

Stayed 1 night in Dec 2023

8/10 Good

susan

Stayed 1 night in Dec 2023

2/10 Terrible

Daniel

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room smelled like mold and decades of cigarettes, we reserved a room for 4 and there was no bedding for the extra bed and no staff to help us. We walked around the entire hotel looking for a supply closet, and all we could find was extra pillow cases so we had to bundle up with 10 pillow cases and all of our clothes to sleep. The water smelled like sulfur and wouldn’t get hot. There was a towel heater though so that was cool
Stayed 1 night in Dec 2023

2/10 Terrible

James

Business traveller
Liked: Room comfort
Disliked: Cleanliness, staff & service
Snoke and weed
No reception, had to ring to get access code that didn't work. Loads waiting to check in. Heating way too high. Work up to the smell of cigarette smoke and weed all over the hotel
Stayed 1 night in Nov 2023

6/10 Okay

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok for the price
Did the job for one night . Decor is pretty awful grey black and sparkly! Spacious room would have been stunning over a hundred years ago not so glamorous now!
Stayed 1 night in Nov 2023
Response from Madison on 20 Nov 2023
Dear Catherine,Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your honest review.We're pleased to hear that the room served its purpose for your one-night stay. However, we take note of your comments about the decor and understand that individual tastes can vary. Your feedback is valuable, and we will consider it as we continually work on improving our offerings.If you have any specific suggestions or if there's anything we can do to enhance your experience in the future, please feel free to share your thoughts with us.Thank you for choosing to stay with us, and we hope to have the opportunity to host you again in the future.Warm regards,Madison

8/10 Good

adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was ok, had a small issue which was dealt with very well
Stayed 12 nights in Oct 2023
Response from Madison on 20 Nov 2023
Dear Adrian,Thank you for taking the time to share your feedback with us. We appreciate your honesty and are glad to hear that, overall, your experience was okay.We're sorry to learn that there was a small issue during your stay, but we're pleased to hear that it was handled well. If there's anything specific you would like to share about your experience or if there are areas where we can improve, please feel free to let us know.Your satisfaction is our priority, and we look forward to the opportunity to host you again and provide an even better experience.Warm regards,Madison

4/10 Poor

Annie

Business traveller
Disliked: Amenities, property conditions & facilities
Not happy at all, false advertising, booked a double room was given 2 uncomfortable beds with a filthy chair in the middle, I have pictures. The room don’t look any closer to what’s they are advertising, maybe that’s their dream to get there but it will take them years. There was no hot water to shower in the morning. The hallway is filthy. Happy to share pictures if needed. The only good point was secure car park and the bedding appeared clean.
Stayed 1 night in Nov 2023
Response from Madison on 7 Nov 2023
Dear Annie,We're truly sorry to hear about your recent experience, and we appreciate you sharing your concerns with us. Your feedback is crucial for our ongoing improvements, and we take your comments seriously.We apologise for any discrepancies between the room you received and the room that was advertised. This is not the experience we aim to provide, and we are actively working to address this issue and ensure that our rooms meet the expectations set by our advertising.We understand the importance of having hot water for a comfortable shower, and we regret that this was not available during your stay. We will investigate this matter further to prevent it from happening again.We appreciate your positive notes regarding the secure car park and clean bedding. However, we are committed to improving all aspects of your stay, including the cleanliness of our hallways.Your comfort and satisfaction are of utmost importance to us, and we hope you might consider giving us another chance to provide you with a better experience in the future.Warm regards,Madison

2/10 Terrible

Michelle

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Jack

Stayed 1 night in Oct 2023

6/10 Okay

kerry

Stayed 1 night in Oct 2022

2/10 Terrible

Stephen

Stayed 1 night in Oct 2022

4/10 Poor

Molly

Stayed 1 night in Oct 2022

10/10 Excellent

John

Stayed 1 night in Oct 2022

8/10 Good

phil

Business traveller
Liked: Room comfort
One night stay
No drinks in room? But 1/2 bottle of scotch found in room, left by cleaner. Renovation ongoing, no food or bar available. Security deposit required, no receipt given, refunded on departure. Reasonable budget accommodation but needs updating.
Stayed 1 night in Oct 2022

8/10 Good

Michael

Business traveller
Liked: Room comfort
Hotel has seen better daus but perfectly satifactory for my purposes. Clean decent bed and right in the middle of Town so easy for food and drink
Stayed 1 night in Oct 2022

2/10 Terrible

HAYLEY

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

2/10 Terrible

Barry

Stayed 1 night in Sep 2022

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid!
Quite possibly the worst place I’ve ever stayed in…
Stayed 1 night in Sep 2022

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
DIRTY! DIRTY! DIRTY! but friendly receptionist
The receptionist was really friendly and gave lots of concessions but as soon as I got to my room started noticing the horror, I was weary to unpack, the toilet had "doo" smeared in it with dried wee stain on the floor, there was blood and other stains on the bedroom wall and I am not sure the bedding was changed, I made a call and a quick overall of the room was made, the rug also had crumbs all over it, the head board was extremely dirty and I had to ask for an extra sheet to throw over it. Unfortunately my friend who stayed in a more upgraded room could not take a shower because the hot water did not work. The hotel looked abandoned from the outside, the pictures online does not do any justice to reality. The WiFi didn't work in my room and was unstable at the reception area whenever it did connect, the house managers looked really unkempt with their cleaning aprons looking dirty from dried sweat or liquid. Never written a negative review before but wish someone had let me know about these flaws before I booked the hotel. Thanks
Stayed 1 night in Sep 2022

4/10 Poor

Denis

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Low standard
Very basic, looked like it was being refurbished, and no progress had been made for a very long time …
Stayed 1 night in Jun 2022

8/10 Good

Daniel

Stayed 1 night in Aug 2022

2/10 Terrible

Nick

Business traveller
Disliked: Cleanliness
It need updating
Stayed 1 night in Sep 2022

4/10 Poor

David

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
£50 security deposit…
About what you’d expect for the money, but whiffy in places. Did NOT a expect to have to pay a £50 “security deposit” that cost more than the room. Did not expect the room to be as hot as the sun, but at least there was a fan!
Stayed 1 night in Sep 2022

2/10 Terrible

Joseph

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very poor service.
Stayed 3 nights in Aug 2022

2/10 Terrible

Michael

Stayed 1 night in Aug 2022

4/10 Poor

christopher

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The photos look good, don't be fooled (as i was). very scruffy, a hair in my bed, dirty marks all over the walls and threadbare carpet... a can of cider and hypodermic syringe outside my bedroom window. it also smelled pretty bad. this hotel needs a complete refurbish or knocking down
Stayed 1 night in Aug 2022

6/10 Okay

Paul

Stayed 1 night in Aug 2022

2/10 Terrible

Christopher

Disliked: Cleanliness, property conditions & facilities, room comfort
Yes I only paid £47.00 on a saturday night with free parking but this place should not be marketing themselves as a hotel. It is nothing more than a hostel within a dilapidated building that is way past renovating. The whole of the hotel appears closed other than the reception area. The reception guy was polite enough and helpful but my first room had not been cleaned, waste not removed and no toilet paper. Obviously the housekeeper had had enough and gone home early. So I was offered an upgrade at no extra cost !. The difference was it had been cleaned and had a double bed. They take a deposit for any damages. There is nothing worth damaging or take if anyone is that way inclined. Ok paid my deposit...PDQ machine not working so can I go to the bank over the road and withdraw money? This I did and left the £50 security depopsit. In the the morning, upon my departure, got my £50 back and left. Nobody checked the room just to make sure I hadn't had any wild party's and smshed the kettle! What was the point of the deposit procedure?? This place is a dump and am surprised Hotels.Com want to market it through the website.
Stayed 1 night in Aug 2022

2/10 Terrible

Sylvia Wilkinson

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

OVIDIU-IULIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

2/10 Terrible

Ben

Stayed 1 night in Jul 2022

4/10 Poor

Alexandra

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Disappointing stay.
A disappointing stay. The photos on Hotels.com are completely misleading, nothing like our room or my brother’s. Whilst we appreciate that the hotel is to be refurbished the room had not been cleaned properly and a cotton bud from a previous occupant was by the bed, the room was not cleaned during our stay. There were only towels for one person (we asked for more but not provided), one mug and no milk with the coffee facilities. We only managed to park in the car park in one night out of three. We have not had our £50 deposit refunded from Payman Club.
Stayed 4 nights in Jul 2022

2/10 Terrible

Bethany

Stayed 1 night in Jul 2022

2/10 Terrible

Kirra

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was terrible. When we arrived we were given keys to our room but when we went in there were already other guest in there. The person on reception was new and very polite but struggled to help. We spoke to ‘customer service’ on the phone who was rude, unhelpful and sounded drunk. In the end we had to drive to another city an hour away in the middle of the night to find somewhere to sleep (with our young children). It was also dirty and unkempt in general. We saw another guest come down to reception and ask if he could ‘at least have some toilet paper’. I would say this place is barely functioning, Wotif should stop promoting it.
Stayed 1 night in Jul 2022

6/10 Okay

Denise

Stayed 2 nights in Jul 2022

4/10 Poor

Ian

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last resort hotel
Hotel is in a very sorry state, sign says refurbishment in progress but to be honest close it and carry out the refurb. Smelly bathroom no extraction also light not working no tea or coffe. On arrival had to wait 30 min before they eventually found reservation even then kept questioning if I had paid, showed them Hotel.com receipt. £128 for the night try£50. Plenty of othe guest complaining baout the rooms to receptionist
Stayed 1 night in Jul 2022

2/10 Terrible

Elistine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a very disappointing experience totally
This was worst hotel we have ever visitrd externally the hotel didn't look welcoming when you went to the reception there was only one staff member in the entire hotel which raised security concern. The rooms were smelly with alot of flies and decor not very good we got ripped off for a room not worth it We paid £83.00 to hotel. Com wirh an additional £50.00 deposit to refunded up to 10 days later we could not make itcany worse than what it was also my brother booked the same hotel directly and was charged £45.00 for the same double room we had and £50.00 refundable deposit two other guests who booked on hotel.com demanded a refund as the conditions were so poor and unbearably disappointing. I recorded the staff members regarding the condition of the hotel.and they also agreedcit should not be open to the public.as a healrh & Safety representative. I was disgusted.loose wiring and loads of hazards.
Stayed 1 night in Jul 2022

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here.
I would not recommend anybody staying at this place .very outdated, grubby rooms .it ready needs a good refurbished.
Stayed 1 night in Jun 2022

6/10 Okay

Julie, Narrabeen

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
There was no wifi in the rooms. One of our rooms did not have a remote control for the TV. The kettle lead was too short and i had to more the table to plug it in.
Stayed 1 night in Jun 2022

4/10 Poor

Gerard

Disliked: Cleanliness, amenities, property conditions & facilities
It was clearly a lovely high class hotel in its day...but unfortunately that was probably 50 years ago and it needs a lot of investment to make it even a minimum level. I was there for 5 days and no one cleaned the room or fresh
Stayed 6 nights in Jun 2022

8/10 Good

bunmi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022

4/10 Poor

Duncan

Stayed 1 night in Jun 2022

8/10 Good

Hing

Stayed 1 night in Jun 2022

2/10 Terrible

Kylie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again !
The cleanliness of the hotel was awful, their was hairs and dirt in the bed. Along with mould on the Walls and radiators that were not working. I paid for a king bed and they gave two singles pushed together , I nearly fell in-between the bed. The bathroom was wasn't much better with bugs crawling in the bath tub. I went and complained to reception and got given three different room to look at not one of them had an actual king bed. And I chose the one room without mould but it had a crooked floor. Whilst I was complaining the receptionist decided to express his feeling about another customer in a distasteful mannor whilst the bloke was standing their, awful customer service.
Dirt and hairs on bed
Stayed 1 night in Jun 2022

4/10 Poor

Christine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a joke. Mr Payman shame on you
1, run down walls and flooring. 2, poor service 3, single beds push together sold as king size. 4, room security very bad 5, £50 security deposit for every room. 6, website pictures misleading 7, stains on walls 8, toilet moves 9, room book and another guess was given keys to the same room Photos and videos to prove it
Stayed 1 night in May 2022

4/10 Poor

Michael

Liked: Room comfort
Disliked: Staff & service
Stayed 1 night in May 2022

4/10 Poor

Gary

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
You get what you pay for
To say it is 3* is a push, I've stayed in better equiped hostels. That said it was cheap and booked last minute so you get what you pay for. It is also a convenient location for my need on the day. A bit of money and care could make it a really nice hotel.
Stayed 1 night in May 2022

8/10 Good

Gillian

Liked: Cleanliness, property conditions & facilities, room comfort
Large room 🙂
Check in was very slow. My room was lovely and large. Decor in need of refreshing but a good room. Would suggest swapping the position of the bed with the table so it's easier to watch the TV or put an armchair in the room though as the dining chairs no good to relax in.
Stayed 1 night in May 2022

2/10 Terrible

Kieron

Stayed 1 night in May 2022
Response from Roger Lucas on 10 May 2022
Dear Kieron, Thank you very much for giving us your thoughts on your recent stay in Kettering. It would be great if you could let us know how we can improve our hosting services in order to gain your utmost satisfaction. We look forward to seeing you again at any of our properties very soon. With best regards, Roger Lucs