At nearly $700 per night, expectations were high. Check-in starts at 4:00 PM, which is already late, but what was most disappointing is the 10:00 AM check-out, which feels far too early for this price point.
The room itself was spacious and comfortable, with a large living area. However, service fell well below expectations. When asking about turndown service, I was told it is not offered. Despite reserving for 5 guests, I was informed that I had to prepare the sofa bed myself. The bedding stored under the TV had an unpleasant smell and did not feel freshly cleaned.
The next morning, I requested a late check-out, especially since we had no time to enjoy the pool or hotel amenities the previous day. The request was denied because the next guest wanted early check-in. As a Platinum Amex holder, I expected at least some flexibility, but none was offered.
At 10:02 AM, while we were already leaving, a housekeeping employee aggressively knocked and pushed us out in a rude manner—while eating in front of us, which was unprofessional and embarrassing. Many guests appeared to be treated the same way, with staff gathered in hallways rather than actively cleaning rooms.
Overall, the experience felt like poor value for money. Hyatt should seriously reconsider the 10:00 AM check-out policy, staff training, and overall service standards