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"Hotel staff were friendly and courteous. Our room was very clean, spacious and comfortable. Hot spring was excellent, relaxing in outdoor one looking up at stars was fantastic. We also enjoyed the breakfast very much…so many choices of delicious food including desserts. "

"Nice hotel with friendly staff and nice Oncen. However western room seemed old and the mattress was not very comfortable. The outdoor bath at the Oncen was partially opened. "

"The room was spacious, and the breakfast was delicious, though mainly Japanese with just some bread rolls, which may be limiting for those who prefer the Western style breakfast. There were separate onsen areas, one open to public and the other just for the hotel guests. The public bath was open only for limited times, and the amenities were minimal."

"Wish had a microwave! "

"The family friendly atmosphere is wonderful. My kids didn't want to leave. The rooms were clean and comfortable. The breakfast was delicious and huge. Dinner was yummy too. Portion sizes are big. We can't wait to come stay again. Nao San is a great hostess. "

"If you are a tourist, this place is only accessible by taxi. If you want to take the bus, make sure you do not have luggage as the city busses are very small. The onsen is really the highlight of the place. "

"The room was freezing. "

"Onsen felt like it wasn't real onsen and all the baths were lukewarm and not hot. Room was non smoking but smelt like cigarettes real bad like somebody was just here a day ago chain smoking. Actually bought room deodorizer for cigarettes and left it there. Parking was infested with weeds that sticks to your clothes took me 20 min to remove. Meal was part of the reservation but that wasnt communicated clearly to me. They ended up calling me asking me if im coming down for dinner twice even when i told them i dont need meal since already had plans. Not a big deal but stay tax could only be paid in cash. Out of all the hotels i stayed at japan this place is the only place that said cash only. I wonder what they would have said if i told them i dont have cash. With that in mind i dont think they were being truthful and was just being lazy. The hotel seems like it has some history but the proper investment is not being made. Could be better if they have the right mindset. "

"My all time favorite stay in Japan is Hirotani Pension! "