"Counter Staff Mr. Matsuda San is superb, he is very young, energetic, and with great hospitality. I appreciate his work very much. From checking in the hotel at around 3 pm, he served me and other customers very well, including room check-in, and also parking.
It is unbelievable that he is still on duty at the counter when I check out at 7 am next day (he claimed he has taken a rest). And again, his service isof outstanding quality.
He has passed my special request to other colleagues, such that I do not have to tell another story the whole issue."
