「First and forwmost, lack of communication from the owner/manager. No responses for queries at all.
The rooms were clean upto an OK
level. Bathroom was not very clean. Our room was at the front of the property overlooking a very busy road. It was not sound proof at all.
Staff was good, reaponsive. Parking is available, but accessing it is a hassle. We had to approach the main reception to request access to the parking bay in the basement. Main reception was at the back of the building, so this...
「Great staff, very polite. We asked for an extra bedding and they provided without any hesitation. Rooms are very clean and staff is very quick and responsive. In room dining has god options and they have midnight dining also which is a great option to have」
「When we first checked in to the hotel (rooms 333 and 334), the rooms were clearly not dusted in a while (could see visible dust on the nightstands, lamps, water bottles, rods in bathroom etc.). The sofa had large spots and were dirty. The WiFi was spotty too (general property had 30+MBps while the room had a weak ~1MBps had frequent connection drops). We immediately called the reception and let them know about the issue. We felt we booked the wrong place for our stay.
The staff's reaction...