The rooms at Meruorah Komodo Labuan Bajo are visually very nice, and the hotel even offers a complimentary 15-minute foot massage, which was a thoughtful touch.
However, several issues made my stay disappointing. The “signature rooms” are located directly by a mosque, meaning you’ll be woken up around 4:30 a.m. daily. When I requested a quieter room, the manager, Ivan, accused me of being anti-Muslim—an appalling and unprofessional response. Expecting guests to pay more for a basic quiet room is unacceptable, and management needs serious training.
Noise is an issue beyond the mosque: even the waterfront rooms are loud due to boat traffic. At the pool, there are only about 10 lounge chairs, so they’re gone quickly—leaving no chance to relax comfortably, even if you don’t mind sitting in the sun (with no shade provided).
Breakfast is also handled poorly—you’re expected to book it at check-in without seeing it, or the price increases significantly, which feels very off-putting. Spa services were available, but massages were noticeably more expensive than at comparable hotels.
Finally, the service throughout was subpar—slow, inattentive, and not at the standard expected for a property in this price range.
Overall, while the property itself looks attractive, the lack of professionalism, poor handling of guest concerns, constant noise, and weak service overshadow the positives.
