「We have stayed at SpringHill Suites by Marriott multiple times in other cities and have always had good experiences. Unfortunately, after this stay, we will not be staying again. We were extremely disappointed with the cleanliness of the hotel and our room, and the hotel itself smelled of cigarettes.
When we arrived, our toilet was clearly dirty and appeared to have been used, with stains still in the bowl. We went to the lobby to ask for someone to clean it, but the front desk remained empty...
「We were there for Marine graduation and had a wonderful stay. Very friendly and helpful front desk staff. Came in very late on the 26th and the person working the desk was just wonderful. Wish I’d gotten her name.」
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