New Orleans Lafayette No. 1 Hotels

"The staff was amazing. Absolutely top notch. The curtains were ripped when we arrived and the beds were hard. The view from our room was gorgeous. "

"Perfect location with lots of history for a visit to New Orleans. Everything you want is within walking distance. Very comfortable rooms! Highly recommend. "

"Great location if you want to be near every thing without being in the party areas. Having a kitchen is a plus"

"Good location, friendly staff. Only issue was the ceiling in the shower. The plaster was bubbled, thick and chipping "

"If it wasn’t for the paper thin wall, it would get a 5star"

"The hotel was great. Bourbon st. And all the french quarter are right there. We didnt have to drive anywhere, its all within walking distance. They also helped us book trips to the plantations, city tour, and cruise on the Mississippi. The bed was very comfortable and the room was clean. Could have used another blanket on the bed, but if we had asked im sure they would have given us another blanket. We would definitely stay here again. The room was quiet and enjoyed everything about the trip."

"Did not use internet"

"This is a tough one because I appreciate the Pontchatrain’s heritage but unfortunately they seem to still be coasting on their past grandeur. First the good: The restaurants and bar are top notch, beautifully decorated and staffed by well-informed, friendly professionals. The location is great. The streetcar stops right across the street from the hotel, and it’s a fun, quick ride to the French Quarter. Just a few blocks away there are lots of spectacular mansions to stroll by, and it’s a short pleasant walk to Magazine Street. But…regarding the hotel itself, it has definitely gotten a bit long in the tooth and it doesn’t seem like there are any plans to give it a refresh. It’s small things that make a difference - for instance in our room the bathroom sink was broken (wouldn’t drain), the carpet was stained, and the floors were sticky. It felt more like a Days Inn than s luxury hotel. The staff is courteous, but the property is WAY understaffed. We called the front desk for ice (there aren’t any ice machines) and waited nearly two hours before anyone showed up. The second time we requested ice they never showed up so we had go down to the lobby bar and fetch it ourselves. Likewise when the housekeeper forgot to leave us towels, it took 2 hours for them to show up. We had a small suite with 2 twin beds in one room and a queen bed in the other - bizarrely, one day the staff made up the queen bed, but left the two other beds unmade. Not the level of service I’d expect. "

"Wonderful hotel!"