The house was lovely, well stocked and very comfortable for our group of 6 people.
Two issues negatively impacted our experience which will keep us from renting from this property management company in the future.
1) check-in process was cumbersome. While the agent sent an email with the check in information, it was sent 19 days in advance from an obscure email that ended up in my junk mail. It was difficult to reach the agent and communication was poor the day of check in. VRBO helped to resolve the issue but didn’t have the agent’s current contact so it took two hours to resolve the problem. Reception is poor at the house, until you connect to their WiFi, so I had to drive into town and wait until I could reach the agent.
2) No hot water for two days. The agent called it a minor inconvenience with no concern that a house of 6 was unable to bathe and my husband who was racing in the Leadville 100 could not shower before the race. The repair man came and was unable to make the repair, but the agent reported it was fixed. The second day the HVAC guy repaired the system and reported the system had been broken for a year. The recommendation was to replace the unit but it had not been done. The agent disregarded our concerns, offered an insulting compensation while stating they had other properties to manage. I don’t view this as a minor inconvenience. Nice house, terrible customer service.