New Castle Lewden Green Park Hotels

"We had an issue with the room"

"Breakfast "

"Checked in fine. Walked in the room and smelled cigarette smoke. Bed had stains. Smoke detector was detached. Asked for another room. Gave me another room. Walked in and the room had bugs crawling on the floor. Walked out and checked out. "

"Made for a very nice and comfortable one night stay"

"The hotel staff was very kind and helpful to us. We had to stay because of an apartment issue that prevented us from going back home, and they were super nice about making sure we were set for our stay even when we were uncertain about how long it would have to be. Thank you!"

"Rooms were clean and functional. Reserved a 2 bed room and got 1 small bed. Not even a king size for for taking a bed away. This is the third IHG reservation where they did not honor the reservation and I got downsized for the same price. Looking else but facilities were ok at this hotel and staff was very nice."

"I had a really disappointing experience at this hotel and would not stay here again. The room was not clean when I arrived, which immediately set a bad tone for the stay. To make matters worse, there were no towels provided, so I had to go out of my way just to get basic necessities. Also the majority of the outlets did not work ! The biggest issue, however, was seeing roaches in the room. That is completely unacceptable and made me feel uncomfortable the entire time. Cleanliness and basic hygiene should be a priority for any hotel, and this place clearly fell short. Overall, I would not recommend staying here. Definitely not worth the money or the stress."

"We enjoyed our stay. The welcoming staff member was friendly. The room was clean, and bed was comfortable. The free breakfast had great variety. I felt safe and I would consider staying here again. "

"Room was about a 5 1/2 lady at the office name ms Parker I think, she has a very very nasty additude. The overnight guy was very very nice he was the reason I stayed there. Once 7am shift change came the lady that works that shift she is so mean she told me she makes any reason up to take customers deposits. Other then that everything else was a 3 star. House keeping ladies gives bad looks and never speak only one lady she was so sweet."