Dear Johannes, Thank you for contacting Hilton Garden Inn Guanacaste. We at Hilton Garden Inn Guanacaste have the commitment to deliver full guest satisfaction to our guests, we appreciate your comment and time for this feedback. At your service Elsie Gutierrez - GSA.
8/10 还可以
Patrick
2024年05月17日
满意:清洁度
Patrick
2024 年 4 月入住 1 晚
6/10 一般
Andrii
与家人出行
2024年05月11日
满意:员工和服务,清洁度
Service is good. Breakfast not included and its 30$ us per person. Pool was good. Rooms ok
Andrii
2024 年 5 月入住 1 晚
Hilton Garden Inn Guanacaste. 于 2024年05月22日 的回复
Dear Andrii, Thank you for contacting Hilton Garden Inn Guanacaste. We at Hilton Garden Inn Guanacaste have the commitment to deliver full guest satisfaction to our guests, we appreciate your comment and time for this feedback. Best regards, Hilton Garden Inn Guanacaste.
10/10 超赞
Arlene
与家人出行
2024年05月9日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Clean nice hotel with good pool area.
Arlene
2024 年 5 月入住 1 晚
Hilton Garden Inn Guanacaste. 于 2024年05月25日 的回复
Dear Arlene,We appreciate the time you took to post a review about our hotel. We know many people read reviews and take notes from guests like you. Thanks for noticing our excellent food and our clean accommodation. We do everything we can to make sure our guests have an exceptional stay. Thanks again and please think of us on your next visit to Liberia! At your service, Elsie Gutierrez - GSA
10/10 超赞
david
2024年05月6日
满意:清洁度、员工和服务、住宿条件和设施
david
2024 年 5 月入住 1 晚
10/10 超赞
muriel
2024年05月6日
满意:清洁度、员工和服务、住宿条件和设施
Restaurant offered small portioned meals. Waitresses were not very prompt. Everyone was kind though.
muriel
2024 年 4 月入住 1 晚
Hilton Garden Inn Guanacaste. 于 2024年05月25日 的回复
Dear Muriel,I have received your comments on the situation experienced with our Hilton Garden Inn Hotel at the time of your stay. First, we apologize for the inconvenience you experienced; Hilton Hotels is a worldwide recognized hotel chain with high quality standards, and we have clear what our hospitality service should be. I also understand the discomfort you received, and our concern will always be to keep improvement in all our areas as well as the kindness that any guest deserves. Although apologies do not make the past better, we at Hilton Garden Inn Liberia Airport thank you for your comments and we will make sure that these service situations will not happen again. We hope you will allow us the opportunity once again to demonstrate that we will keep our quality promise and principle of continuous improvement. At your service, Elsie Gutierrez - GSA.
8/10 还可以
jason
2024年05月5日
jason
2024 年 5 月入住 1 晚
2/10 糟糕
seliah
2024年05月4日
seliah
2024 年 4 月入住 1 晚
2/10 糟糕
seliah
团体旅客
2024年05月4日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
BEWARE. This hotel is running some sort of scam charging what normally is a “hold” for incidentals. Normally this charge is pending and released at the end of your stay but this hotel processes the charge. I had to go through a whole process to get it refunded. My thought is that they do this expecting that many people overlook it
seliah
2024 年 4 月入住 1 晚
10/10 超赞
Janine
2024年05月4日
满意:清洁度、员工和服务、服务设施
Great service and amazingly good food!
Janine
2024 年 5 月入住 1 晚
Hilton Garden Inn Guanacaste. 于 2024年05月25日 的回复
Dear Janine, We appreciate the time you took to post a review about our hotel. We know many people read reviews and take aim from guests like you. Thanks for noticing our excellent food and our clean accommodation. We do everything we can to make sure our guests have an exceptional stay. Thanks again and please think of us on your next visit to Liberia! At your service, Elsie Gutierrez - GSA
10/10 超赞
Nina
与家人出行
2024年05月3日
Always a good stay here! Very clean, relaxed vibe. Nice to have shuttle service.
Nina
2024 年 5 月入住 1 晚
Hilton Garden Inn Guanacaste. 于 2024年05月25日 的回复
Dear Nina, We appreciate the time you took to post a review about our hotel. We know many people read reviews and take notes from guests like you. Thanks for noticing our excellent food and our clean accommodation. We do everything we can to make sure our guests have an exceptional stay. Thanks again and please think of us on your next visit to Liberia! At your service, Elsie Gutierrez - GSA
6/10 一般
John
2024年05月2日
No bottle water in room to make the coffee that they supplied.
The hallway smelled like smoke
John
2024 年 5 月入住 1 晚
Hilton Garden Inn Guanacaste. 于 2024年05月25日 的回复
Dear John,I have received your comments on the situation experienced with our Hilton Garden Inn Hotel at the time of your stay. First, we apologize for the inconvenience you experienced; Hilton Hotels is a worldwide recognized hotel chain with high quality standards, and we have clear what our hospitality service should be. I also understand the discomfort you received, and our concern will always be to keep improvement in all our areas as well as the kindness that any guest deserves. Although apologies do not make the past better, we at Hilton Garden Inn Liberia Airport thank you for your comments and we will make sure that these service situations will not happen again. We hope you will allow us the opportunity once again to demonstrate that we will keep our quality promise and principle of continuous improvement. At your service, Elsie Gutierrez - GSA.
8/10 还可以
Colleen
与家人出行
2024年05月1日
满意:员工和服务,清洁度
Right by the airport but they turned off the water for 7 hours in the evening.
Colleen
2024 年 4 月入住 1 晚
Hilton Garden Inn Guanacaste. 于 2024年05月25日 的回复
Dear Colleen,Thank you for contacting Hilton Garden Inn Guanacaste. We at Hilton Garden Inn Guanacaste have the commitment to deliver full guest satisfaction to our guests, we appreciate your comment and time for this feedback. We apologize for affecting your stay, but preventative maintenance had to be performed on the pipe. At your service Elsie Gutierrez - GSA
6/10 一般
Murray
与配偶出行
2024年04月29日
满意:清洁度、员工和服务、服务设施
Overpriced for what was there
Murray
2024 年 4 月入住 1 晚
Hilton Garden Inn Guanacaste. 于 2024年05月25日 的回复
Dear Murray,Thank you for contacting Hilton Garden Inn Guanacaste. We at Hilton Garden Inn Guanacaste have the commitment to deliver full guest satisfaction to our guests, we appreciate your comment and time for this feedback. Regarding to room rate Hilton Hotels offers different options to the travelers, we recommend booking early possible to access to flexible rate. At your service, Elsie Gutierrez - GSA.
10/10 超赞
Tye
2024年04月29日
Tye
2024 年 4 月入住 1 晚
8/10 还可以
Derek and Kim
与配偶出行
2024年04月29日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This was a nice choice for airport stay. Clean and friendly, with nice grounds. Free shuttle to and from the airport.
Derek and Kim
2024 年 4 月入住 1 晚
Hilton Garden Inn Guanacaste. 于 2024年05月25日 的回复
Dear Derek and Kim,We appreciate the time you took to post a review about our hotel. We know many people read reviews and take notes from guests like you. Thanks for noticing our excellent food and our clean accommodation. We do everything we can to make sure our guests have an exceptional stay. Thanks again and please think of us on your next visit to Liberia! At your service, Elsie Gutierrez - GSA.
10/10 超赞
Connor
2024年04月28日
Connor
2024 年 4 月入住 1 晚
10/10 超赞
Terry
2024年04月27日
满意:清洁度、员工和服务、住宿条件和设施
Was good
Terry
2024 年 4 月入住 1 晚
Hilton Garden Inn Guanacaste. 于 2024年05月28日 的回复
Dear Terry,Thank you for contacting Hilton Garden Inn Guanacaste. We at Hilton Garden Inn Guanacaste have the commitment to deliver full guest satisfaction to our guests, we appreciate your comment. At your service, Elsie Gutierrez - Guest Service Agent.
8/10 还可以
Michael
与配偶出行
2024年04月27日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Close to airport
Michael
2024 年 4 月入住 1 晚
Hilton Garden Inn Guanacaste. 于 2024年05月28日 的回复
Dear Michael,Thank you for contacting Hilton Garden Inn Guanacaste. We at Hilton Garden Inn Guanacaste have the commitment to deliver full guest satisfaction to our guests, we appreciate your comment. At your service,Elsie Gutierrez - Guest Service Agent.
8/10 还可以
Olivera
2024年04月27日
满意:清洁度、员工和服务、住宿条件和设施
Olivera
2024 年 4 月入住 1 晚
8/10 还可以
Heather
与家人出行
2024年04月25日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Hotel was perfect after traveling. We did not want to drive in the dark so we stayed one night. Restaurant was delicious and convenient. Pool was very refreshing. Staff was friendly and helpful.
Heather
2024 年 4 月入住 1 晚
Hilton Garden Inn Guanacaste. 于 2024年05月25日 的回复
Dear Heather,We appreciate the time you took to post a review about our hotel. We know many people read reviews and take notes from guests like you. Thanks for noticing our excellent food and our clean accommodation. We do everything we can to make sure our guests have an exceptional stay. Thanks again and please think of us on your next visit to Liberia! At your service, Elsie Gutierrez - GSA.
10/10 超赞
Arlene
2024年04月25日
满意:清洁度、员工和服务、住宿条件和设施
Arlene
2024 年 4 月入住 1 晚
10/10 超赞
Alberto
与家人及幼儿出行
2024年04月24日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good service
Alberto
2024 年 4 月入住 3 晚
10/10 超赞
elizabeth
与家人出行
2024年04月23日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful place. Comfortable, lovely pool area, and we had a delicious dinner. Minutes away from the airport with free shuttle service. Worth the extra cost for an overnight before taking off from the airport.
elizabeth
2024 年 4 月入住 1 晚
6/10 一般
Jaroslav
2024年04月20日
Jaroslav
2024 年 4 月入住 1 晚
8/10 还可以
Judith
与家人出行
2024年04月20日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Convenience of shuttle to airport and rental car return
Judith
2024 年 4 月入住 1 晚
10/10 超赞
Erin
2024年04月20日
Erin
2024 年 4 月入住 1 晚
10/10 超赞
Carolyn,Toronto
团体旅客
2024年04月19日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This was a convenient and clean place to stay close to the airport. The free shuttle to the airport was great.
Carolyn
2024 年 4 月入住 1 晚
Hilton Garden Inn Guanacaste. 于 2024年05月28日 的回复
Dear Carolyn, Thank you for contacting Hilton Garden Inn Guanacaste. We at Hilton Garden Inn Guanacaste have the commitment to deliver full guest satisfaction to our guests, we appreciate your comment. At your service,Elsie Gutierrez - Guest service Agent.
10/10 超赞
ERIKA
2024年04月19日
满意:清洁度、员工和服务、住宿条件和设施
ERIKA
2024 年 4 月入住 1 晚
8/10 还可以
Mike
2024年04月18日
Mike
2024 年 4 月入住 1 晚
4/10 很差
Ernesto
2024年04月18日
Ernesto
2024 年 4 月入住 2 晚
8/10 还可以
Anthony
与配偶出行
2024年04月17日
满意:员工和服务,清洁度
Close to the airport
Anthony
2024 年 4 月入住 2 晚
8/10 还可以
Manfred
与配偶出行, 商务旅客
2024年04月16日
满意:清洁度、员工和服务、住宿条件和设施
None
Manfred
2024 年 4 月入住 1 晚
10/10 超赞
Mishael
与家人出行
2024年04月16日
满意:清洁度、员工和服务、住宿条件和设施
Very clean, convenient to the airport and nice pool area!
Mishael
2024 年 4 月入住 1 晚
10/10 超赞
Cynthia
2024年04月15日
满意:清洁度、员工和服务、住宿条件和设施
Great
Cynthia
2024 年 4 月入住 1 晚
10/10 超赞
Anne
2024年04月15日
满意:清洁度、员工和服务、住宿条件和设施
Anne
2024 年 4 月入住 1 晚
10/10 超赞
Janine
2024年04月14日
满意:清洁度、员工和服务、住宿条件和设施
Beautiful clean hotel with excellent service.
Janine
2024 年 4 月入住 2 晚
10/10 超赞
Wayne
2024年04月14日
Wayne
2024 年 4 月入住 1 晚
10/10 超赞
William
与配偶出行
2024年04月13日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Clean and comfortable with excellent room service. Free shuttle to the airport. Enjoyed our stay.
William
2024 年 4 月入住 1 晚
10/10 超赞
Charlene
2024年04月13日
满意:清洁度、员工和服务、住宿条件和设施
Very convenient to airport. Has an airport shuttle. Dining menu has gluten free and vegan options which was a lovely surprise.
Charlene
2024 年 4 月入住 1 晚
10/10 超赞
Nadia
与配偶出行
2024年04月13日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Lovely staff, lovely property
Nadia
2024 年 4 月入住 1 晚
10/10 超赞
Katelyn
2024年04月12日
Katelyn
2024 年 4 月入住 1 晚
10/10 超赞
Jorge
2024年04月12日
满意:清洁度、员工和服务、住宿条件和设施
Jorge
2024 年 4 月入住 1 晚
8/10 还可以
caylie
2024年04月10日
满意:清洁度、员工和服务、住宿条件和设施
caylie
2024 年 4 月入住 1 晚
10/10 超赞
Josh
与家人及幼儿出行
2024年04月10日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff were absolutely wonderful and the hotel was very clean. We loved our trip to Costa and it was nice to stay in this hotel the last night prior to our departure.
Josh
2024 年 4 月入住 1 晚
10/10 超赞
Janine
与家人出行, 团体旅客
2024年04月9日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice clean hotel with a friendly staff
Janine
2024 年 4 月入住 1 晚
10/10 超赞
Sophia
与家人出行
2024年04月7日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice staff, clean and safe. Free shuttle to and from airport a plus.
Construction noise next to our room during our stay a minus and usually simple to please continental breakfast had well done fried eggs instead of over easy and rolls were the worst bread I ever came across. Sausage was pink (country’s normal) not brown like in America so not to my taste in flavor too.
Their beet brioche beef hamburger was the best!!
Sophia
2024 年 4 月入住 5 晚
6/10 一般
Jane
2024年04月7日
满意:住宿条件和设施,清洁度
Check in was a bit tricky. We were only given one key for our room. I took my kids and headed up to the room which stranded my husband and our bags on the main floor.
Jane
2024 年 4 月入住 1 晚
Allan Chevez 于 2024年04月10日 的回复
Dear Jane,Thank you for contacting HIlton Garden Inn Guanacaste. We at Hilton Garden Inn Guanacaste have teh committ to delivey full guest sastifaction to our guest , we apreciaty your comment and time for this feedback.