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Reviews of 5 Doughty Street

3 out of 5
5 Doughty Street
5 Doughty St, London, England

Reviews

7.2

Good

Rating 10 - Excellent. 3 out of 9 reviews" "
Rating 8 - Good. 3 out of 9 reviews" "
Rating 6 - Okay. 1 out of 9 reviews" "
Rating 4 - Poor. 0 out of 9 reviews" "
Rating 2 - Terrible. 2 out of 9 reviews" "

7.6/10

Cleanliness

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Carolina

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Kariss

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I loved staying here, and will again in the future. Fab location and very safe.
Stayed 2 nights in Nov 2023

10/10 Excellent

Helen, Washington

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
A spacious apartment in a great location. I highly recommend staying here.
Stayed 3 nights in Sep 2023
Response from Sarah on 31 Oct 2023
Many thanks for your review

8/10 Good

Kate

Liked: Cleanliness, room comfort
Lovely apartment, great location
We found the apartment easily, walked from Kings Cross around 15 minutes. The accommodation is lovely, a couple of things reported to maintenance - very loose kitchen tap and excessively noisy air circulation system. We were in Apartment 11 which is top floor. Quiet location, Uber eats delivers!
Stayed 2 nights in May 2023
Response from Sarah on 31 Oct 2023
Thank you for your review

6/10 Okay

Jill

Travelled with group
Liked: Cleanliness, room comfort
Issues dealt with effectively
The + points. Beautiful apartment, quality furniture and linen The -points. We were given the wrong apartment so had 1 bed less with bedding but no covers/sheets and only towels for 3 not 4. The office was closed when we arrived and out of hours was not helpful at all. Needs to have a proper out of hours for the actual apartment owners. Also need a manual for the very confusing oven/grill combo! To be fair, hotels.com issued a refund for inconvenience and the apartment owners refunded the 1st nights fee so a good ending to a poor experience. That said would recommend and would use again
Stayed 2 nights in Sep 2022
Response from Chrissie on 9 Oct 2022
Thank you taking the time to review our apartments. I am glad that overall you enjoyed your time at the apartment and in the city. I am so sorry about the mix up with your reservation but glad that it all got sorted. We are in correspondence with Hotels.com to figure out how this happened so it will not happen again. I do hope that you will visit us again in the future. Kind RegardsChrissie

8/10 Good

Roseann, wauwatosa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
A quiet refuge after a busy day of sight seeing. Nearby neighborhood Has great options for dining. Able to walk to West and and Covent Garden
Stayed 2 nights in Aug 2022
Response from Jenni on 16 Aug 2022
Dear Roseann, Thank you for your praising review. We are so pleased to see that you enjoyed a relaxing stay and found the location convenient for exploring all that London has to offer!

2/10 Terrible

Alexandre

Travelled with family
Disliked: Cleanliness, room comfort
Lits pourris ! Les ressorts incrustés dans le dos
En théorie cet établissement est tenu par un hotte professionnel! Chose qui est un énorme mensonge! C’est un appartement qui a été ferait à la va vite avec des matériaux bon marché , même le sol n’a pas être mis à niveau. Les lits , tous les lits sont tellement usés que les ressorts s’incrustent dans le dos pendant toute la nuit! Aucune gestion du bruit, une vrai passoire thermique .. les radiateurs marchaient à peu près mais celui dans la chambre de ma fille n’éteint pas accesible donc il faisait un froid de canard. Le bruit de la rue est tellement présent qu’on dirait qu’on dormais dans le trottoir .. pourtant c’est une rue assez calme comparés aux autres rues.. donc même pas de double vitrage .. pourquoi faire ils encaissent et puis ce tout! Aucune instruction pour le check in… après avoir envoyé tous les documents requis , silence total .. on a dû téléphoner une fois sur place pour qu’une fille assez embêté car c’était plus de 17h nous a envoyé les codes!!! Raz le bol de ces gens qui s’improvisent hôteliers! L’hôtellerie c’est un métier!!!
Stayed 3 nights in Feb 2024
Response from JP on 20 Feb 2024
Hello, Thank you for leaving your feedback form your recent stay. We are sorry to hear of the above issues you experience whilst staying at Doughty Street. Unfortunately due to the age of the building we are not able to have double glazing for the windows at the property. In regards to the radiator, if any maintenance issues are reported to us we would have been able to send our maintenance team to have a look for you, and get this working for you as soon as possible. All key and check in information is sent via email from our reservations team before your arrival and this was sent to your email address provided on the 7th February.Thank you for taking the time to give feedback.

8/10 Good

JUN

Stayed 3 nights in Dec 2023