View from room

Reviews of Cheval Three Quays

5 out of 5
Cheval Three Quays
40 Lower Thames Street, London, England

Reviews

9.8

Exceptional

Rating 10 - Excellent. 802 out of 886 reviews" "
Rating 8 - Good. 68 out of 886 reviews" "
Rating 6 - Okay. 8 out of 886 reviews" "
Rating 4 - Poor. 3 out of 886 reviews" "
Rating 2 - Terrible. 5 out of 886 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rod

Travelled with family
Liked: Amenities
Awesome location and view
Stayed 4 nights in Apr 2024
Response from Kate Fletcher General Manager on 29 Apr 2024
Dear Rod,Thank you so much for taking a moment to provide your 5/5 feedback further your stay at Cheval Three Quays.It is lovely to read that you are satisfied with our location and enjoyed wonderful views. I look forward to welcoming you back to Cheval Three Quays.Best wishes, Kate FletcherGeneral Manager

10/10 Excellent

Hagar

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent experience. Staff extremely helpful and friendly.
Stayed 6 nights in Apr 2024
Response from Kate Fletcher General Manager on 24 Apr 2024
Dear Hagar,Thank you so much for taking a moment to provide your 5/5 feedback further stay at Cheval Three Quays. I am thrilled to read you had excellent experience staying with us and appreciate your kind words about our fantastic team.I look forward to welcoming you back to Cheval Three Quays.Best wishes,Kate FletcherGeneral Manager

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved the stay! Friendly staff and very comfortable.
Stayed 3 nights in Apr 2024
Response from Kate Fletcher General Manager on 24 Apr 2024
Dear Rebecca,Thank you so much for taking a moment to provide your 5/5 feedback further stay at Cheval Three Quays. I am delighted to read you had enjoyable stay with us and appreciate your kind words about our fantastic team.I look forward to welcoming you back to Cheval Three Quays.Warm regards,Kate FletcherGeneral Manager

10/10 Excellent

Celeste

Liked: Cleanliness, property conditions & facilities
Love this hotel! Super friendly staff and very convenient to underground and attractions.
Stayed 2 nights in Apr 2024
Response from Kate Fletcher General Manager on 22 Apr 2024
Dear Celeste,Thank you so much for taking a time to provide your 5/5 feedback further your recent stay at Cheval Three Quays. Your feedback on your experience is very important to us in order to evaluate the service we extend to our valued guests.I was delighted to read you enjoyed your stay and appreciated your kind words about our fantastic team. I look forward to welcoming you back to Cheval Three Quays in the near future.Best wishes,Kate FletcherGeneral Manager

10/10 Excellent

German

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was very clean and had an ideal location.
Stayed 7 nights in Mar 2024
Response from General Manager on 13 Apr 2024
Dear Guest,Thank you for your 5/5 review of Cheval Three Quays. I am happy to read you enjoyed our location.I look forward to welcoming you back again soon.Kind regards,Kate FletcherGeneral Manager

10/10 Excellent

CAROL Anne

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Loved everything about the Cheval Three Quays, apartment was stunning, the view was amazing and the staff were exceptional.
Stayed 3 nights in Mar 2024
Response from General Manager on 31 Mar 2024
Dear Carol Anne,Thank you for taking a moment to leave your wonderful feedback of Cheval Three Quays. It is fantastic to know you had an enjoyable stay and I appreciated the kind words about our team. I look forward to your next stay.Kind regards,Kate FletcherGeneral Manager

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was knowledgeable and friendly, and had a general love for London
Stayed 6 nights in Mar 2024
Response from Kate on 18 Mar 2024
Dear Peter,Thank you for the lovely feedback regarding your stay at Cheval Three Quays. I am delighted to hear that you enjoyed your experience with our team and felt their genuine passion for London. We hope to welcome you back soon.Kind regards,Kate FletcherGeneral Manager

10/10 Excellent

Stacy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed at this property in 2020 and returned in 2024 and it’s still one of the best property to stay at in London. Thank you
Stayed 2 nights in Feb 2024
Response from Kate on 7 Feb 2024
Dear Stacy,Thank you so much for the wonderful feedback regarding your stay at Cheval Three Quays. I am thrilled you had a lovely experience both times and we look forward to welcoming you back again for another lovely experience.Kind regards,Kate FletcherGeneral Manager

10/10 Excellent

Radhika

Travelled with family
Liked: Amenities
The service and apartment exceeded my expectations. Fantastic view and made our stay extra special. I would definitely return to stay again. The only downside was that I only booked a 1 night stay!
Stayed 1 night in Jan 2024
Response from Kate on 7 Feb 2024
Dear Radhika,Thank you so much for your glowing feedback regarding your stay at Cheval Three Quays. I am thrilled to hear that you enjoyed your stay and that our service and apartment exceeded your expectations. We will be looking forward to welcoming you back for a longer stay next time.Kind regards,Kate FletcherGeneral Manager

10/10 Excellent

Louisa

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from Kate on 1 Feb 2024
Dear Louisa,Thank you for the 10/10 overall rating regarding your stay at Cheval Three Quays. We hope to welcome you back soon for another fantastic stay. Kind regards, Kate Fletcher General Manager

10/10 Excellent

scott

Liked: Cleanliness, room comfort
Fantastic apartment
Stayed here a few times.... excellent location and fabulous rooms...my favourite place to stay in London
Stayed 2 nights in Jan 2024
Response from Kate on 1 Feb 2024
Dear Scott,Thank you for your wonderful feedback regarding your stay at Cheval Three Quays. We are thrilled to be your favourite place to stay in London and look forward to welcoming you back again.Kind regards,Kate FletcherGeneral Manager

10/10 Excellent

LLOYD

Travelled with family
Liked: Cleanliness, room comfort
Weekend break for family of 4
2 bed apartment had plenty space and the river view of tower bridge were excellent. Very happy with stay and a short 3 min walk up the hill to tower hill station made the location work well for us.
Stayed 2 nights in Jan 2024
Response from Kate on 23 Jan 2024
Dear Lloyd,Thank you for the lovely feedback regarding your stay at Cheval Three Quays. I am delighted to hear you enjoyed the spacious 2 bed apartment and the excellent river view of Tower Bridge. I am pleased the convenient location near Tower Hill station worked well for you.We look forward to welcoming you again.Kind regards,Kate FletcherGeneral Manager

10/10 Excellent

ANGELA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing. We stayed in an apartment with the river view. Enjoyed the fireworks from the balcony on NYE, but didn’t have a direct line of sight to those from the London Eye. A quick walk downstairs would have granted that. We will definitely be back.
Stayed 3 nights in Dec 2023
Response from General Manager on 12 Jan 2024
Dear ANGELA,Thank you for your 5/5 review of Cheval Three Quays. I am so pleased to read you had a fantastic NYE with us and were able to see some of the fireworks from your apartment. I look forward to your next visit.Kind regards,Kate FletcherGeneral Manager

10/10 Excellent

Marvin

Liked: Cleanliness, room comfort
Stayed 6 nights in Dec 2023
Response from General Manager on 12 Jan 2024
Dear Marvin,Thank you for your 10/10 feedback for Cheval Three Quays. I am happy to see you had a great stay and look forward to welcoming you back again soon.Kind regards,Kate FletcherGeneral Manager

10/10 Excellent

Simon

Business traveller, Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Kate on 5 Jan 2024
Dear Simon,I am delighted to hear you had a good stay at Cheval Three Quays we and look forward to welcoming you back for another enjoyable experience. Kind regards, Kate Fletcher General Manager

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, room comfort
Great Views, Great Location, Extremely well done!
We really enjoyed our stay at the Cheval, the staff was great, the location and views were amazing! We loved the room we stayed in, we had a 2 bedroom apt for us and our daughter, it was perfect. Exactly what you would expect from a high end resort location. We will definitely stay there again for future visits to London.
Photo from our balcony at night of the Tower Bridge
Stayed 7 nights in Dec 2023
Response from Kate on 15 Dec 2023
Dear Richard,Thank you so much for sharing your wonderful experience at Cheval Three Quays. I am delighted you enjoyed your stay and we look forward to welcoming you back for your future visits to London.Kind regards,Kate FletcherGeneral Manager

8/10 Good

Shui Kee Grace

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2023
Response from Kate on 8 Dec 2023
Dear Shui Kee Grace,Thank you so much for your feedback regarding your stay at Cheval Three Quays. We are delighted to hear that you were very satisfied with your stay. We look forward to welcoming you back in the future. Kind regards,Kate Fletcher General Manager

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Stunning River view apartment at the best address in London along the Thames, next to Tower of London. Short or long stay - service and accommodation is superb.
Stayed 4 nights in Nov 2023
Response from Kate on 4 Dec 2023
Dear John,Thank you for your glowing feedback. I am delighted to hear that you enjoyed our stunning river view apartment and experienced superb service during your stay. We look forward to welcoming you back to Cheval Three Quays in the future.Kind regards,Kate FletcherGeneral Manager

10/10 Excellent

Abigail, Garnet Valley

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean, everyday housekeeping, 24 hour service, safe and convenient!
Stayed 6 nights in Nov 2023
Response from Kate on 4 Dec 2023
Dear Abigail,Thank you for the kind feedback regarding your stay at Cheval Three Quays. I am thrilled to hear you enjoyed our clean apartment, daily housekeeping, 24 hour service, and found our location safe and convenient. We look forward to welcoming you back.Kind regards,Kate FletcherGeneral Manager

10/10 Excellent

Shilpa

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Kate on 22 Nov 2023
Dear Shilpa,Thank you for the feedback regarding your stay. We look forward to welcoming you back.Kind regards,Kate Fletcher General Manager

10/10 Excellent

Hasmik, Yerevan

Stayed 1 night in Oct 2023
Response from Kate on 4 Dec 2023
Dear Hasmik,Thank you for the 5/5 overall rating regarding your stay at Cheval Three Quays.We hope to welcome you back soon for another fantastic stay.Kind regards,Kate FletcherGeneral Manager

10/10 Excellent

May L

Travelled with family
Liked: Cleanliness, room comfort
Stayed 6 nights in Sep 2023
Response from General Manager on 16 Oct 2023
Dear May L,Thank you for your 10/10 review. I am glad you enjoyed your stay and look forward to welcoming you back on a future visit.Kind regards,Kate FletcherGeneral Manager

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We could not have been more pleased with our stay at Cheval Three Quays - the room was sophisticated, comfortable, spacious, with a terrific view on the Thames (we splurged for a river view with balcony). We stayed for the week - so having a kitchen and washer/dryer proved to be incredibly useful and a great value. This hotel is perfect for those who seek to be close to transport - Tower Bridge Station and the Thames Clipper are right there - but do not care to be in the midst of all the tourists. (The London Bridge and Tower of London is adjacent to the hotel but is busy only during the day - so nights are pleasantly quiet.) For those seeking nightlife, the excellent Borough Market is across the river, as are many other spots within reasonable walking distance. There are no restaurants directly in the hotel, but there are options - Coppa is a lovely sit-down restaurant on the river - with good-not great food (be sure to reserve your table pod on the riverwalk). Numerous cafes, Starbucks, and a Wagamama across the street. The Cheval has an App that can connect you with food deliveries to your room if desired. Highly recommend!
Stayed 7 nights in Sep 2023
Response from Kate on 10 Oct 2023
Dear Thomas,Thank you so much for your wonderful feedback. I am thrilled to hear that you had such a fantastic stay at Cheval Three Quays. It is great to know that you enjoyed your sophisticated and spacious apartment with the amazing Thames view. I am delighted that our convenient amenities, like the kitchen and washer/dryer, made your week-long stay even more comfortable. Being close to transportation and yet away from the tourist crowds is indeed one of the highlights of our location, and I am pleased it met your preferences. Your mention of nearby attractions and dining options is incredibly helpful for future guests as well. I appreciate your recommendation, and we cannot wait to welcome you back to Cheval Three Quays in the future.Kind regards,Kate FletcherGeneral Manager

10/10 Excellent

joseph

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Awesome place and amazing staff. Has everything needed for a family and the location is phenomenal.
Stayed 2 nights in Oct 2023
Response from Kate on 10 Oct 2023
Dear Joseph,Thank you for the kind feedback regarding your stay at Cheval Three Quays. We are delighted to hear that you had fantastic experience and enjoyed our location. We look forward to welcoming you back soon.Kind regards,Kate FletcherGeneral Manager

10/10 Excellent

Philip

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from Kate on 2 Oct 2023
Dear Philip,Thank you for the 5/5 overall rating regarding your stay at Cheval Three Quays. We hope to welcome you back soon for another fantastic stay. Kind regards, Kate Fletcher General Manager

10/10 Excellent

Ruben

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The customer service was phenomenal! Rose and Jose were very helpful and attentive. The answered all the questions I had about the area and gave suggestions for airport transport. I will definitely stay here next time I am in London! A
Stayed 1 night in Aug 2023
Response from General Manager on 26 Aug 2023
Dear Ruben,Thank you for your wonderful review of Cheval Three Quays. I was glad to hear you were well looked after by Rose and Jose during your stay and I have passed on your kind words to them.I look forward to welcoming you back again soon.Kind regards,Kate FletcherGeneral Manager

10/10 Excellent

Zaheer

Liked: Cleanliness, property conditions & facilities
Stayed 8 nights in Aug 2023
Response from Kate on 22 Aug 2023
Dear Zaheer,Thank you for the 5/5 overall rating regarding your stay at Cheval Three Quays. I appreciate your feedback and hope to welcome you back soon for another fantastic stay. Kind regards, Kate Fletcher General Manager

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful room with plenty of extra added comforts of home. Located next to Tower of London.
Stayed 2 nights in Aug 2023
Response from Kate on 22 Aug 2023
Dear Kimberly,Thank you for your kind feedback regarding your stay at Cheval Three Quays. We are thrilled you enjoyed the comforts of our apartment and the convenient location next to the Tower of London.We hope to welcome you back soon.Kind regards,Kate FletcherGeneral Manager

10/10 Excellent

Penny

Travelled with family
Liked: Cleanliness, room comfort
We love this hotel! Suite 1V
This is our fifth trip to London staying at the Three Quays. We definitely feel at home, but batter cared for :-) The apartments and building looking as clean as fresh as our first stay in 2015. The staff is warm and accommodating. We have one child with us and love having a 2bed / 2 bath but suite 1 V was large and accommodated a roll away easily. View was beautiful of the Shard. We were worried about the first floor but the water feature and distance from marina shielded the noise. Having a kitchen, coffee, tea, ironing board and a luxury environment check all our boxes. Plus super convenient to the tube and hitting all the sights.
view from 1V
view
Stayed 4 nights in Jul 2023
Response from General Manager on 30 Jul 2023
Dear Penny,Thank you so much for your lovely review of Cheval Three Quays.I am thrilled to hear you had an enjoyable stay with us and appreciated your kind words about our fantastic team.I look forward to welcoming you back again on your next stay!Kind regards,Kate FletcherGeneral Manager

2/10 Terrible

Shemara

Property is fine. Area is horrible
Stayed 2 nights in Jul 2023
Response from Kate on 7 Aug 2023
Dear Shemara Todd,Thank you for sharing your feedback with us, although I am most disappointed that you have awarded Cheval Three Quays such a low score despite stating that there was no issue with our residence.Cheval Three Quays is located in a prime position next door to the Tower of London and a stones’ throw from Tower Bridge, which of course attracts millions of visitors from across the world. It is such a pity that you found the area to be unappealing and it is very unfortunate that you chose not to stay with us – it is always recommended that any visitor looks into the area in which they book accommodation to avoid such disappointment. Unfortunately, as clearly stated in our terms and conditions, we are unable to provide a refund in this case, which I’m sure you may appreciate. I hope that you found a location more suited to your requirements for your stay. Kind regards,Kate FletcherGeneral Manager

10/10 Excellent

Johnny

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the room as it had everything needed. Front desk was responsive to accommodating any additional requests. Room was clean upon arrival and was cleaned daily. Room also had beautiful river views. I would definitely choose to stay here again.
Stayed 5 nights in Jul 2023
Response from Kate on 14 Jul 2023
Dear Johnny,Thank you for your glowing review regarding your stay at Cheval Three Quays. I am thrilled to hear that you loved our well-equipped apartment and that our Front Office team provided responsive service. It is great to know that the cleanliness and beautiful river views added to your positive experience. I look forward to welcoming you back for another enjoyable stay in the future.Kind regards,Kate FletcherGeneral Manager

10/10 Excellent

Sri, Dallas

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great property, helpful front desk and great location!
Stayed 6 nights in Jul 2023
Response from General Manager on 9 Jul 2023
Dear Sri,Thank you for your lovely feedback. I am glad to hear you enjoyed your stay.I hope to welcome you back again soon.Kind regards,Kate FletcherGeneral Manager

10/10 Excellent

Wenjie

Travelled with family, Business traveller
Liked: Cleanliness, amenities
great
Response from Kate on 29 Jun 2023
Dear Wenjie,Thank you for your stay at Cheval Three Quays. I greatly appreciate your feedback and I am delighted to hear that you had a great experience. I hope to have the pleasure of welcoming you back in the future.Kind regards,Kate Fletcher General Manager

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Likes: close to the tube; walkable along the Thames; many sites and places to visit; close to boat vendor tours; very friendly staff at the reception area and helpful when asking for directions; the room was clean and very spacious; having a kitchenette (frig, stove, oven/microwave, dishwasher) afforded us to have breakfast, lunch and some dinners conveniently in our room. This is our second stay at a Cheval property and when we visit the UK again, we will definitely stay here. Dislikes: none! Thank you Cheval for making our stay very enjoyable!
Stayed 4 nights in Jun 2023
Response from Kate on 29 Jun 2023
Dear Paul,Thank you for your wonderful feedback! I am delighted to hear that you enjoyed your stay at Cheval Three Quays.I appreciate your kind words about our convenient location, spacious rooms, helpful team, and the amenities provided. It is great to know that you found our kitchenette useful for preparing meals. I look forward to welcoming you back on your next visit to the UK.Kind regards,Kate Fletcher General Manager

10/10 Excellent

Ilan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was the single most comfortable and quiet stay we ever had in London. Staff was great and the property was lovely.
Stayed 5 nights in Jun 2023
Response from Kate on 19 Jun 2023
Dear Ilan,Thank you for your kind words. We are delighted to hear that your stay at Cheval Three Quays was exceptionally comfortable and peaceful.We hope to have the pleasure of welcoming you back again in the future.Kind regards,Kate FletcherGeneral Manager

10/10 Excellent

Venkata

Liked: Cleanliness, amenities, property conditions & facilities
Very clean rooms and nice staff
Stayed 2 nights in Jun 2023
Response from kate on 19 Jun 2023
Dear Venkata,Thank you for your great feedback. I hope to welcome you back again soon.Kind regards,Kate FletcherGeneral Manager

10/10 Excellent

QUYNH

Stayed 6 nights in Jun 2023
Response from Kate on 19 Jun 2023
Dear Quynh,Thank you so much for your lovely feedback and 10/10 rating. We are pleased to read how impressed you were with Cheval Three Quays, and we very much hope you return for another outstanding stay. Kind regards,Kate Fletcher General manager

10/10 Excellent

fangyi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location and superb services.
Stayed 2 nights in Jun 2023
Response from General Manager on 13 Jun 2023
Dear Fangyi,Thank you for your great feedback. I hope to welcome you back again soon.Kind regards,Kate FletcherGeneral Manager

10/10 Excellent

fangyi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Next to the tourist attraction. Great service and convenient
Stayed 1 night in Jun 2023
Response from Kate on 12 Jun 2023
Dear Fangyi,Thank you for your kind review! I am thrilled to hear that you found Cheval Three Quays location next to the tourist attraction convenient and enjoyed our great service. I appreciate your feedback and hope to welcome you back soon!Warm regards,Kate FletcherGeneral Manager

10/10 Excellent

stephen

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Kate on 12 Jun 2023
Dear Stephen,Thank you for your 5/5 rating! I appreciate your feedback and I am glad to know that you had a positive experience with us. We hope to see you again soon.Kind regards,Kate FletcherGeneral Manager

10/10 Excellent

Kara

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location for East London
Stayed 2 nights in May 2023
Response from Kate on 25 May 2023
Dear Kara,Thank you for your positive feedback regarding your stay at Cheval Three Quays. I am delighted to hear that you found our location in east London to be great. I hope it added to your overall experience, and I look forward to welcoming you back in the future.Kind regards,Kate FletcherGeneral Manager

10/10 Excellent

Xiaoyan

Liked: Cleanliness, room comfort
Very good, nice place.
Stayed 4 nights in May 2023
Response from General Manager on 22 May 2023
Dear Xiaoyan,Thank you for your review! We look forward to welcoming you back again soon.Kind regards,Kate FletcherGeneral Manager

10/10 Excellent

Laura

Liked: Cleanliness, property conditions & facilities
Clean beautiful rooms with amazing views of the Thames. Full kitchens, daily cleaning, steps away from Tower of London the tube station. Very safe and beautiful area in London. Highly recommend.
Stayed 9 nights in May 2023
Response from Kate on 12 May 2023
Dear Laura,Thank you for taking the time to share your positive experience at Cheval Three Quays. We are thrilled to hear that you enjoyed the beautiful views of the Thames from your room and the convenience of having a full kitchen and daily cleaning service during your stay. We are glad to know that you found our location safe and beautiful, and that being just steps away from the Tower of London and the tube station added to the overall ease of your visit. Your kind words mean the world to us, and we are grateful for your recommendation. We look forward to welcoming you back soon!Warm regards,Kate Fletcher General manager

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, room comfort
London marathon stay
AMAZING in every way
Stayed 2 nights in Apr 2023
Response from General Manager on 27 Apr 2023
Dear Sarah,Thank you for your great review.We hope to welcome you back again soon.Kind regards,Kate FletcherGeneral Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 9 nights in Apr 2023
Response from General Manager on 24 Apr 2023
Thank you for your feedback.I hope to welcome you back again soon.Kind regards,Kate FletcherGeneral Manager

10/10 Excellent

Koray

Liked: Cleanliness, amenities, property conditions & facilities
Superb hotel. New, super clean and Comfortable, roomy, great amenities and good gym.
Stayed 4 nights in Apr 2023
Response from Kate on 14 Apr 2023
Dear Koray,Thank you for taking the time to share your wonderful feedback about your recent stay at Cheval Three Quays. It is truly heart warming to read that you had a superb experience with us and that you found our apartment to be new, super clean and comfortable, roomy, with great amenities and a good gym. We are thrilled to know that you enjoyed your stay with us and that our facilities met your expectations. Our team takes great pride in providing exceptional service and ensuring that our guests have a comfortable and memorable experience with us. Thank you for choosing to stay at Cheval Three Quays for your stay, and we look forward to welcoming you back again soon.Kind regards,Kate FletcherGeneral Manager

10/10 Excellent

Paul

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Kate on 12 May 2023
Dear Paul,Thank you for taking the time to provide feedback on your stay at Cheval Three Quays. We are glad to see that you had an overall positive experience and rated us 5/5.We look forward to welcoming you back in the future.Kind regards,Kate Fletcher General Manger

10/10 Excellent

Oswald

Stayed 2 nights in Mar 2023
Response from Kate on 12 May 2023
Dear Oswald,Thank you for taking the time to share your experience at Cheval Three Quays. Your feedback on your experience is very important to us in order to evaluate the service we extend to our valued guests.I was delighted to see that you enjoyed your stay and appreciated the 5 out of 5 score you rated us. We look forward to welcoming you back again soon.Kind regards,Kate FletcherGeneral Manager

10/10 Excellent

Mohammed

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
very clean good house keeping very large spacious .
Stayed 13 nights in Mar 2023
Response from Kate on 6 Apr 2023
Dear Mohammed,Thank you for taking the time to leave a review about your recent stay at Cheval Three Quays. We are delighted to hear that you found our apartment to be very clean with good housekeeping services. It is also great to know that you found our rooms to be large and spacious, providing you with the comfort and space you needed during your stay. We take great pride in ensuring our guests have a comfortable and enjoyable experience with us, and we are pleased to hear that we met your expectations. We appreciate your feedback and hope to have the pleasure of welcoming you back to Cheval Three Quays in the future. Thank you for choosing to stay with us.Kind regards,Kate Fletcher General manager

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful, spacious accommodation. Well suited to our family for a week in London.
Stayed 8 nights in Mar 2023
Response from Kate on 24 Mar 2023
Dear David,Thank you for sharing your wonderful experience at Cheval Three Quays. We are thrilled to hear that you found our apartment beautiful and spacious, and that it was well suited for your family's needs during your week-long stay in London.At Cheval Three Quays, we always strive to provide our guests with the utmost comfort and convenience, and we are pleased that we were able to meet your expectations. We hope that you were able to take advantage of our amenities and that your time in London was filled with unforgettable memories.We look forward to welcoming you back to Cheval Three Quays soon.Warm regards,Kate FletcherGeneral Manager