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Reviews of Hyatt Place West London/hayes

3 out of 5
Hyatt Place West London/hayes
Uxbridge Rd, Hayes UB4 0JN, 27, Hayes, ENG

Reviews

8.2

Very good

Rating 10 - Excellent. 427 out of 1000 reviews" "
Rating 8 - Good. 341 out of 1000 reviews" "
Rating 6 - Okay. 107 out of 1000 reviews" "
Rating 4 - Poor. 71 out of 1000 reviews" "
Rating 2 - Terrible. 54 out of 1000 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Afzal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

4/10 Poor

Susan, Hillsbororugh

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property is 25-30 minutes away from the airport. The area is not good at all. The property is very run down. The pictures must be from many years ago. The towels are poor quality. Stains on the room carpet. Cab to the airport costs 25 pounds and you have to order in advance. Breakfast is cafeteria style. The entrance of the hotel is very confusing. The front dest is on the second floor and they have to buzz you in! This is more like Motel 6! more like 1 or 2 star hotel.
Stayed 1 night in Sep 2022

4/10 Poor

Nav

Stayed 1 night in Sep 2022

10/10 Excellent

Alexander

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport , good rooms
Stayed 1 night in Sep 2022

10/10 Excellent

Mike

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 12 nights in Jul 2022

10/10 Excellent

Greg

Stayed 1 night in Sep 2022

6/10 Okay

Kuldip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Jul 2022

4/10 Poor

William

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The room was nice and the people at the desk were nice. That’s where the hood things end. First night the duvet had a few blood droplets staining it. The next night I spilled juice on the duvet. When I got back to the hotel the night after they hadn’t cleaned the room. They remade the bed with the same dirty sheets and duvet. Orange stain on it super obvious. And they didn’t give me fresh towels. They refolded the wet used towels and put them on the rack, including one with juice on it I used to try and dry the bed. After bringing that to the desks attention the cleaning lady was rude to me the rest of the stay. She kept asking if I needed the sheets changed over and over again and kept taking down the keys reschedule sign from the door. Eventually she took it away instead of just putting it back on the other side of the door. She entered while I was gone multiple times after being told I don’t need anything in the room today. The shower drain was clogged when I got to the room. At 9 the first full day we told the desk about it and told them we would be gone all day after 10. They said that after we leave they would fix it. The maintenance guy came up a few minutes later while we were still there and came in even tho the let’s reschedule sign was on the door handle until we left. One of the front desk personnel kept telling me repeatedly I should have booked through Hyatt and questioning why I used Expedia. And lastly they ran out of bags and I couldn’t get my laundry done.
Stayed 8 nights in Jul 2022

4/10 Poor

Christopher

Travelled with family
Disliked: Room comfort
Stayed 2 nights in Jul 2022

4/10 Poor

Ranvir

Stayed 1 night in Jul 2022

4/10 Poor

Diane

Stayed 1 night in Jul 2022

2/10 Terrible

Arita

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities
Location
Stayed 1 night in Jul 2022

4/10 Poor

KENNISHA

Disliked: Staff & service, property conditions & facilities
Property was Dingy, the Staff was lazy. no toiletries or towels
Stayed 1 night in Jul 2022

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room was nice enough, but the location isn’t good
Stayed 1 night in Jul 2022

8/10 Good

Ghadir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Crashed for the night and left in the morning
Stayed 1 night in Jul 2022

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was near the airport, affordable, and quiet. Which was all I needed for this exact time.
Stayed 1 night in Jun 2022

10/10 Excellent

Stephen

Stayed 4 nights in Jun 2022

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located. Efficient, helpful and friendly staff. Good size and well equipped room.
Stayed 2 nights in Jun 2022

10/10 Excellent

Mei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay here and the staff were really friendly! I would definitely be staying here again :)
Stayed 7 nights in Jun 2022

10/10 Excellent

Steven

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice would definitely go again
Very nice breakfast included for each day nice self serving layout. Room was clean and tidy and very nice
Stayed 4 nights in Jun 2022

8/10 Good

Elizabeth

Stayed 6 nights in May 2022

4/10 Poor

Shawn

Disliked: Staff & service, amenities, property conditions & facilities
I have spoke with staff regarding one issue.
Stayed 3 nights in May 2022

8/10 Good

Edmund

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Andrew

Stayed 1 night in May 2022

10/10 Excellent

H

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022

8/10 Good

Beyant

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Apr 2022

8/10 Good

Robinder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2022

10/10 Excellent

Rusty

Travelled with family, Travelled with family and small children
Liked: Staff & service
Fantastic hospitality!
Stayed 1 night in Mar 2022

6/10 Okay

William

Travelled with group
Stayed 1 night in Feb 2022

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

Bal

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
Very pleasant stay...was upgraded too. I would say say, room freshup n coffee top up would be nice...
Stayed 2 nights in Feb 2022

10/10 Excellent

Mitesh

Stayed 1 night in Feb 2022

10/10 Excellent

Sandeep

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff exceptionally helpful
Reception staff Avisha at Southall Hyatt was exceptionally helpful. Her colleague Adil also helped to resolve the issues we were having. Special thank you to both of them.
Stayed 1 night in Feb 2022

8/10 Good

Gandhar

Business traveller
Liked: Staff & service
Expensive parking, tired rooms clogging bathroom. On the plus side the staff was welcoming and doing best what they can.
Stayed 1 night in Feb 2022

4/10 Poor

Rachiel

Disliked: Cleanliness, amenities
Stayed 2 nights in Feb 2022

8/10 Good

Binte

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inexpensive near-airport hotel
Inexpensive hotel handy for Heathrow, clean and nothing special but good value for money.
Stayed 1 night in Feb 2022

4/10 Poor

sandeep

Liked: Property conditions & facilities
Disliked: Staff & service
Smoking smile in corridor s and it was terrible fight next door where we was booked it was so aweful night
Stayed 2 nights in Feb 2022

10/10 Excellent

Simran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022

10/10 Excellent

Poonam

Stayed 1 night in Feb 2022

10/10 Excellent

JACKIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service. Friendly staff. Highly recommend
Stayed 9 nights in Jan 2020

6/10 Okay

Maqsood

Business traveller
Liked: Cleanliness, staff & service, room comfort
Compfortable bed and spacious Room
The hotel rooms are spacious and the staff helpful, however, its maintenance is deteriorating and poor. Their policy of taking a £25.00 deposit on arrival is strange to me and then one has to wait for its return for 10 working days. Please note that I had paid fully via Hotel.com
Stayed 1 night in Jan 2022

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2022

6/10 Okay

rajwinder

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We booked 2 adjacent rooms through expedia but when we got there, hotel staff said there was no availability for rooms next to each other. Also it showed breakfast included on expedia but we had to pay extra in the accomodation.
Stayed 1 night in Jan 2022

2/10 Terrible

Mustafa

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was very pad experience the manager he was to route and wait chack me in 2 hours I have to call Hotels.com to call them Rooms are dirty I ask extra placket the tall me I have to pay for it 3 days no one cleaning the room over all trubale
Stayed 3 nights in Dec 2021

4/10 Poor

John, Tenby

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed here a few years ago. Sadly many aspects were VERY dissapointing on this occasion
Stayed 3 nights in Dec 2021

8/10 Good

NITIN

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It’s good stay and Mr shubham was friendly
Stayed 4 nights in Dec 2021

4/10 Poor

Theresa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a non smoking Hotel
Very disappointed, my room stunk strongly of cigarettes. Since I am a non smoker I felt sick with the awful smell. No ventilation to get rid of smells in room or hallway which also smelled. The room also was dusty near window. Parking fee was expensive considering the amount we paid. Would not recommend it and certainly would not come again.
Stayed 1 night in Nov 2021
Response from Nikoletta on 2 Dec 2021
Thank you for your feedback. We will be addressing your concerns

8/10 Good

Bertram

Travelled with family
Liked: Staff & service
The staff, especially the manager Nik Momtaheni, who was very accommodating to our needs and was more concerned with how we were treated than anything else. There are better hotels that I have visited but never received this kind of attention to any issue before from a staff member which only goes to show that he is setting an example in customer service to his underlings. My family and I are very appreciative of this fact.
Stayed 6 nights in Nov 2021