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Great location for visiting the o2 arena and the city. Easy walk to the DLR. lovely day spent exploring nearby Greenwich. Hotel has everything I needed and a great price for London. Will be back
Was charged twice by the property. Room I was allocated had guests in it when I entered.
russell
Stayed 1 night in Feb 2024
Response from Francesca on 19 Mar 2024
Dear Russel,Thank you for your recent review.I am disappointed we did not meet your expectation during your recent stay with us. Rest assured I have raised this with the Manager, to review your comment with the team and ensure our guest’s expectations are met.Kind regards,Francesca
8/10 Good
Geoffrey
Travelled with partner
17 Feb 2024
Liked: Staff & service
Good value,bathroom a little tired but otherwise a comfortable stay
Geoffrey
Stayed 1 night in Feb 2024
Response from Brian on 19 Feb 2024
Dear Jason,Thank you for your message. We are very pleased to know you had a pleasant stay at Ibis Hotel. Rest assured, we will share the feedback with our maintenance team. We look forward to seeing you again on the near future. Kind regards, Brian
Clean and cheerful hotel. All staff were very friendly and welcoming. Just one stop on Jubilee Line and a 10 minute walk from O2 Arena. Will use again.
Paul
Stayed 1 night in Jan 2024
Response from Brian on 19 Feb 2024
Dear Jason,Thank you for your message. We are very pleased to know you had a pleasant stay at Ibis Hotel. Glad to hear our staff was very friendly and welcoming/ We look forward to seeing you again on the near future. Kind regards, Brian
Bardzo czysty hotel i miła obsługa to co oczekujemy przebywając poza domem wszystko super
Beata
Stayed 1 night in Jan 2024
Response from Francesca on 19 Mar 2024
Dear Beata,Thank you for sharing this lovely review.It is so rewarding for myself and all the team to have received your feedback and to know we helped to make your special event an occasion to remember.Your positive feedback about our team's service will motivate us to continue upholding our standards of excellence.We all wish you the very best for your future together.We look forward to seeing you again on future occasions.Best wishes,Francesca
6/10 Okay
Sean
Travelled with partner
23 Jan 2024
Liked: Staff & service
Just an average hotel, the cooked breakfast was cold and tasteless, not freshly cooked.
Sean
Stayed 1 night in Jan 2024
Response from Brian on 19 Feb 2024
Dear Sean, Thank you for your recent review. I am disappointed we did not meet your expectation during your recent stay with us. Rest assured I have raised this with the Food And Beverage Department to review your comment and ensure our guest's expectations are met. I do hope this has not deterred you from visiting us again as we do hope to welcome you back. Kind regards, Brian
6/10 Okay
Aaisha
Business traveller
23 Jan 2024
Liked: Staff & service
Disliked: Room comfort
Aaisha
Stayed 1 night in Jan 2024
Response from Brian on 19 Feb 2024
Dear Aaisha, Thank you for your feedback. We do hope to welcome you back. Kind regards, Brian
Limited dining and my expectations were clearly in I text thinking Ibis was a good hotel brand, it’s cheap and on par with travel lodge. However it wasn’t actually cheap. The only food offered outside of breakfast was frozen pizza. The breakfast was poor, eggs were like hockey pucks. Avoid, go do a B&B.
Ben
Stayed 1 night in Jan 2024
Response from Brian on 19 Feb 2024
Dear Sean, Thank you for your recent review. I am disappointed we did not meet your expectation during your recent stay with us. Rest assured I have raised this with the Food And Beverage Department to review your comment and ensure our guest's expectations are met. I do hope this has not deterred you from visiting us again as we do hope to welcome you back. Kind regards, Brian
The facility was clean and provided everything required. Francesca was working the desk and she was incredible. You can tell she enjoyed what she is doing and was very helpful and enjoyable.
Richard
Stayed 2 nights in Dec 2023
Response from Brian on 19 Feb 2024
Hi Richard, Thank you for your recent feedback.We are pleased you enjoyed your stay with us and staff was up to standard! Looking forward to welcoming you soon. Kind regards, Brian
10/10 Excellent
WILL
22 Dec 2023
WILL
Stayed 1 night in Dec 2023
Response from Brian on 19 Feb 2024
Dear Will,Glad to hear that you enjoyed your stay with us. Looking forward welcoming you back. Kind regards, Brian
Ideal while traveling for work the room is very much no frills but makes up for it by being cheaper than others. Canary wharf is only a short walk away so plenty of things to do and also proximity to the DLR makes for great transport links.
Very quiet considering the busy road (quiet for London at least!) Didn't struggle for a good night's sleep.
Good Points/Bad Points:
Free WiFi was good
£12.50 parking was not good at all when I have already paid a lot of money for what is quite a small room.
Bed was very hard however the pillows were comfortable, and having a second one in the room was a good thought.
Bathroom floor has what looks like white stains on it around the toilet area which makes it quite uninviting to stand on.
Toilet was difficult to flush due to flush mechanism.
Air Con not working so unable to sleep properly.
In general our stay was okay but the bed spoiled it somewhat. Obviously this is a personal preference and others might rate it highly.
Stayed during half term when prices are more reasonable. Wouldn’t pay the price rooms normally are. Bathroom smelled of urine, hairs in the shower, air con didn’t cool. Premier inns are much cheaper and way cleaner and newer! Location great for working in Canary Wharf.
Layla
Stayed 1 night in Oct 2023
6/10 Okay
Lynne
Travelled with family
24 Oct 2023
Disliked: Property conditions & facilities
Booked a family room my myself and teenage daughter, was expecting a larger sized room with 2 beds. What we got was a standard room with camp bed for daughter. Limited floor space give extra bed squeezed into room. Had to climb on bed to reach curtains window and kettle. Could barely access hanging rail. Air conditioning didnt work, and noisy traffic once window opened to let in air.
Good sized tv.
Good experience although the first room smelt a bit musty ..we switched to anew room easily ,with no fuss.staff there were really friendly .breakfast was good .. no other meals are provided though. Would stay again .
Sue
Stayed 2 nights in Oct 2023
Response from Brian on 17 Oct 2023
Dear Sue,Thank you for staying and thank you for your feedback. I am pleased to read the staff looked after you and we look forward to welcoming you back.Kind regards, Brian
10/10 Excellent
Sophie
13 Oct 2023
Sophie
Stayed 1 night in Oct 2023
Response from Brian on 17 Oct 2023
Dear Sophie,It was our pleasure looking after you and we look forward to welcoming you back in the near future.Kind regards, Brian
8/10 Good
Alida
9 Oct 2023
Alida
Stayed 4 nights in Aug 2023
Response from Brian on 10 Oct 2023
Dear Alida,Thank you for staying and I do hope we will have the opportunity to welcome you back in the near future.Kind regards, Brian
6/10 Okay
Roger
4 Oct 2023
Roger
Stayed 1 night in Oct 2023
Response from Brian on 5 Oct 2023
Dear Roger,Thank you for taking the time to share your feedback following your stay.Kind regards, Brian