The staff is friendly, the breakfast is great with good service. The room…I think maybe we got the last pick of the rooms, but our room looked like someone had shrunk the photo. The bed was shoved against the wall and there was barely room for passage on the other side. The entry has 3 doorways opening into one another, further complicating logistics. The headboard was flaking material off, there was a big water stain on the ceiling. The room didn’t feel dirty, just like it is well past time for a refresh. There is a big spotlight on the building right outside our window and the blackout curtains were falling off the track, so that was challenging for our jet lagged selves. The doors pull themselves shut behind you and all squeak and squeal during use, so middle-of-the-night bathroom visits will definitely wake your partner. Apparently the corner on the street outside our room is also the gathering spot during hourly smoking breaks, the windows are single pane, the doors are drafty, and their conversation and cigarette smell woke us often. But the strangest part of our stay was the wafts of sharp sewage smell coming from the bathroom. Leaving the fan on made it worse. We have remodeled a few homes so we knew the smell must be coming from a drain line, when we put a wet towel over the shower drain, that made a huge difference. Sketchy people walk by when headed out. Maybe this is just the London experience….certainly a stay we will not forget.