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Reviews of Mayflower Hotel

3 out of 5
Mayflower Hotel
26-28 Trebovir Road, London, England

Reviews

7.6

Good

Rating 10 - Excellent. 244 out of 1001 reviews" "
Rating 8 - Good. 422 out of 1001 reviews" "
Rating 6 - Okay. 203 out of 1001 reviews" "
Rating 4 - Poor. 71 out of 1001 reviews" "
Rating 2 - Terrible. 61 out of 1001 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Nick

Disliked: Cleanliness, staff & service, property conditions & facilities
Didn't realise until I brushed my teeth the water was unsafe to consume. Multiple issues with the room. Outside does not reflect the inside.
Stayed 2 nights in Aug 2023

2/10 Terrible

Jamie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do NOT stay here
This should NOT be listed as a hotel. Please don’t spoil your trip. It is traumatic in every way. I checked in, 5 minutes of trauma and checked out. If you over sleep this slum could be a cure… but you may need a good therapist. Just around the corner are some well known hotels, cheaper and you know what you are getting. I have never left a bad review of a hotel. Looking at previous reviews… the lift still is out of order, don’t drink the water! still a dosshouse etc.
Stayed 2 nights in Dec 2023
Response from Furquan on 30 Dec 2023
Dear Jamie, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

2/10 Terrible

Sanah

Disliked: Cleanliness, staff & service, property conditions & facilities
The lift wasn’t working and we had to lug heavy luggage up 4 flights of stairs
Stayed 3 nights in Dec 2023
Response from Aamir on 22 Dec 2023
Dear Sanah,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We have already notified all our OTA partners that our lift service will not be working due to the renovation of the hotel. The information regarding renovation and lift service is available in fine print section.

8/10 Good

Rhian

Stayed 1 night in Dec 2023
Response from Aamir on 18 Dec 2023
Dear RhianThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

2/10 Terrible

Ohn

Stayed 2 nights in Dec 2023
Response from Aamir on 18 Dec 2023
Dear Ohn,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.

2/10 Terrible

Joe

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Very tired and noisy property. We heard rodents in the ceiling. Misleading pictures. Over priced.
Stayed 1 night in Nov 2023
Response from Azhar on 4 Dec 2023
Dear JoeThank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Mayflower Hotel

4/10 Poor

Pauline

Stayed 3 nights in Nov 2023
Response from Aamir on 18 Nov 2023
Dear Pauline,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.

10/10 Excellent

Paulette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Creaky bed smelly drain smell on landing
Stayed 1 night in Nov 2023
Response from Aamir on 18 Nov 2023
Dear Paulette,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

6/10 Okay

Jayne

Disliked: Staff & service, amenities, property conditions & facilities
Used to love staying…but hotel about to be renovated. No Wifi. No milk in room for coffee. No light bulbs in bedside table lamps. Waited over ten mins for warm shower water…Construction noise from 9.00am one day. For the last ten years I’ve been staying at the wonderful Mayflower when arriving from Canada to uk (twice a year). For my next trip I will have to consider other hotels.
Stayed 3 nights in Oct 2023
Response from Aamir on 1 Nov 2023
Dear Jayne,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

2/10 Terrible

Fereydoon

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
It is a dosshouse not a hotel. You sold that to me as a hotel with breakfast but they told they had not breakfast for two years and you owe me ten breakfast, something between 100 to 150 Dollars .
Stayed 5 nights in Oct 2023
Response from Aamir on 24 Oct 2023
Dear Fereydon,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Also please note that we are not serving breakfast. As your reservation mentioned it as well that No Meals included.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
There was no potable water so I had to rely on my own water from outside the hotel. My bed was super uncomfortable and sunken in, my shower didn't have a door. there's no air conditioning but they give you this small portable fan. The walls are super thin and can hear everyone coming in or out. Not in a bad location, right next to the Underground. Would not recommend this place for more than 2 nights
Stayed 2 nights in Aug 2023
Response from Aamir on 17 Oct 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Please also note we provide water bottles in the room. Also we don't have air-conditioning facility the information regarding this is available on the website where you have booked.

6/10 Okay

cindy

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Good location, however amenities were somewhat lacking. Spotty internet, cold showers and no lift.
Stayed 2 nights in Oct 2023
Response from Aamir on 6 Oct 2023
Dear Cindy Adamson,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 Good

cindy

Travelled with partner
Liked: Staff & service
Very convenient location for restaurants and subway. Lift wasnt working so had to cart luggage up stairs...minor inconvenience.
Stayed 1 night in Sep 2023
Response from Aamir on 1 Nov 2023
Dear Cindy,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

4/10 Poor

Bruce

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The Mayflower room we chose and paid for was on the hotel's fifth floor. When we arrived, we were told the hotel was under construction and, therefore, the elevator was not in service, so we would have to use the stairs to climb and haul our luggage up five floors. We are both close to 80 years old, so that was not acceptable. They had a sign on their desk that said, due to construction, we should not drink the water. We stayed the first night very uncomfortably and left the next morning to find a hotel. We were therefore requesting a full refund since what we paid for was not available. This hotel should not have been open during renovation. I should not have offered what was not available. It is probably a find a hotel when it is fully functional.
Stayed 1 night in Sep 2023
Response from Aamir on 4 Oct 2023
Dear Bruce,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.

4/10 Poor

Adrian

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Didn’t sleep well
Booking stated King sized bed. We had an old, sunken double. The hotel is very dated, thin walls where we could hear the next room snoring all night. We won’t be returning
Stayed 2 nights in Sep 2023
Response from Aamir on 28 Sept 2023
Dear Mr Adrian Hickson ,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Please also note the reservation which you have made is for Small Double that does not have a King sized bed. However we have upgraded your booking from Small Double to Four Poster Double.

4/10 Poor

Wayne

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
No air conditioning and no elevator to top floor the fan provided was so noisy The staff were friendly but I wouldn’t stay there again
Stayed 2 nights in Sep 2023
Response from Aamir on 18 Sept 2023
Dear Wayne,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

10/10 Excellent

Rachael

Stayed 1 night in Sep 2023
Response from Aamir on 3 Oct 2023
Dear RachaelThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

2/10 Terrible

Catherine, Waltham

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would never recommend this place. One, it shouldn't be buried in text that there are no elevators (it's the last think on their need to know list, so of course I missed it). And there are elevators, they're just "under renovation" and have been since at least May. They wouldn't change us to a lower floor (we were given a room on the fourth floor). They don't offer to help you with your bags. Oh and fun fact, the stairs (even in a single flight of stairs) are all different heights, so when I was lugging all my stuff up the first time, I didn't expect the top stair to suddenly be two inches higher and tripped and fell with all my stuff. The water for some reason in this one place wasn't potable. They said they put water bottles in our room- they didn't. So of course had to go back down and up again for that. The shower couldn't pick a temperature to stay at, so it was switching between warm hot cold now matter how I changed the dial. And the toilet sometimes took 3 or 4 flushes to actually flush. After being in the UK for three weeks, this was the last place I stayed and it was by far the worst and not a great note to end on.
Response from Aamir on 5 Sept 2023
Dear Catherine,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

2/10 Terrible

Andrew

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Won’t be staying there again
Lift didn’t work, was not able to drink the tap water for some reason and they clearly have a rodent problem as you could hear them scurrying around in the ceiling space all night. Great location but this place needs a huge overhaul. I wish I could get a refund… the family were terrified of the place.
Stayed 1 night in Aug 2023
Response from Aamir on 5 Sept 2023
Dear Mr Andrew,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location, easy transport connections. Would have liked a carpeted room and softer mattress.
Stayed 4 nights in Aug 2023
Response from Aamir on 22 Aug 2023
Dear Stephanie,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 Good

Lesley

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good value hotel, great location
Good value, good location, friendly staff. Reasonable size twin room. Nice bathroom. Unfortunately we were on the ground floor and we had noticed scaffolding and evidence of work going on outside our window. It was a bit of a surprise however,to be woken by very loud workmen RIGHT outside the window at 8.30am.
Stayed 1 night in Aug 2023
Response from Aamir on 23 Aug 2023
Dear Lesley,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 Good

Thelma

Business traveller
Liked: Property conditions & facilities
The staff were extremely helpful and kind . The room was clean tidy and beautiful with all facilities. I will definitely stay there again.
Stayed 1 night in Jul 2023
Response from Aamir on 29 Aug 2023
Dear Thelma,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

6/10 Okay

Karen

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rate was cheap for London, downside was no working lift, no breakfast facility, very small room.
Stayed 1 night in Jul 2023
Response from Aamir on 5 Sept 2023
Dear Karen,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

8/10 Good

Tara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Aamir on 29 Aug 2023
Dear Tara,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Karen

Stayed 1 night in Jul 2023
Response from Aamir on 29 Aug 2023
Dear Karen,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

6/10 Okay

susan

Stayed 1 night in Apr 2023

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Normally I wouldn’t like a lower ground room but this one was fine, though of course no view as such. Overhead shower only.
Stayed 1 night in Jun 2023
Response from Aamir on 29 Aug 2023
Dear Adam,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

6/10 Okay

Chris

Travelled with partner
Liked: Cleanliness
A bit overpriced compared to neighboring hotels I've stayed at in the area, especially for a place with no lift and no AC.
Stayed 1 night in Jun 2023

4/10 Poor

Lila

Stayed 7 nights in Jun 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Honnête pour le prix à cette localisation
Hotel propre, avec cependant des défauts de carrelage et autres petits dègats à droite à gauche. Pour le prix aussi proche du centre de Londre, c'est honnete. La rue de la station de metro la plus proche est cependant vraiment pas super bien fréquentée ni recommandable.
Stayed 3 nights in Jun 2023

10/10 Excellent

Isobel

Stayed 2 nights in Jun 2023
Response from Aamir on 29 Aug 2023
Dear Isobel,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

4/10 Poor

Piero, Orlando

Travelled with family
Disliked: Staff & service, property conditions & facilities
This property is very run down. Room was very outdated. Bathroom lacking, shower no light (could no see, needed phone flash). Beds were bad, unconfortable, unstable. Avoid going in summer, room had no ac, and when open the window, it was very noisy at night. Fan did not work. Front clerk sometimes dissapeared, so if you needed to go in, you had to wait for x amount of time for him/her to appear. elevator not working. Overall, it was a bad exp, we stood there for 3 days, avoid hotel if possible

8/10 Good

Duncan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very helpful and friendly.
Stayed 3 nights in Jun 2023
Response from Aamir on 29 Aug 2023
Dear Duncan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Good

Daniel

It was clean and in a decent location. Not handicapped accessible

6/10 Okay

Chris

Stayed 1 night in May 2023

8/10 Good

carol

Stayed 5 nights in May 2023

6/10 Okay

Kathy

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The lift was not working so I had to take my luggage up to the fourth floor with no offered assistance on very narrow stairways. There was no breakfast included with the reason being they were having renovations done so had to purchase breakfasts elsewhere. Location was excellent for access to the tube.
Stayed 2 nights in Apr 2023

8/10 Good

Brenda

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
They were under construction and did not notify guests. We had elderly members who had to schlep their luggage to 4th floor and no staff to assist. They had no amenities such as breakfast or continental or coffee. Clean and easy access from the Tube.
Stayed 3 nights in Apr 2023

10/10 Excellent

Z

Stayed 1 night in May 2023

10/10 Excellent

Gareth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed here twice before, always get great service from friendly staff. Nice clean rooms and comfortable bed. Location is great, just around the corner from Earls Court tube station, with 15 mins you'll be in the centre of the tourist areas.
Stayed 2 nights in Apr 2023
Response from Aamir on 29 Aug 2023
Dear Gareth,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

6/10 Okay

Daniel

Business traveller
Disliked: Property conditions & facilities
No real problems with the property as I was just using it as a base before going to work daily. However the lift was 'out of service' and my room was on the 4th floor - this was annoying considering i had two heavy suitcases. This should be clearly mentioned on booking. The room key had a huge, weighted keyring on it which was also stupid. The shower in room 43 was pretty bad and water got all over the floor and it didn't really spray down properly.

4/10 Poor

Mark

Disliked: Staff & service, property conditions & facilities, room comfort
Very disappointed
No WiFi, no lift. The room was opposite a train station which was noisy. 4th floor and no lift was a pain. The bed was too hard. For the price I paid and no breakfast a very disappointing stay
Stayed 1 night in Apr 2023
Response from Aamir on 23 May 2023
Dear Mark,Please note our WiFi is working. As you have raised this issue in your review.

6/10 Okay

debra

Stayed 3 nights in Apr 2023

10/10 Excellent

Jenny

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central to everything and helpful staff.
Stayed 1 night in Apr 2023

6/10 Okay

Tom

Travelled with family
Liked: Cleanliness, staff & service
It was one of the cleanest hotels I have ever been in.The desk staff was phenomenal, very help and attentive. It was one of the tiniest rooms I have ever been in. The elevator did not work. In order to be able to use the internet, I had to come down to the lounge and work from evening into late night.
Stayed 4 nights in Apr 2023

8/10 Good

Nikki

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2023

6/10 Okay

Matthew

Business traveller
Liked: Staff & service, room comfort
Stayed 2 nights in Apr 2023

6/10 Okay

tony

Liked: Cleanliness
mini break
Basic room,clean and well laid out,tea and coffee in room,small shampoo and conditioner and soap in bathroom, shower only, twins beds not too comfy,bedside lights not working, sink in ,bathroom would not drain, tv sigmal poor, excellent for location to earls court tube
Stayed 1 night in Apr 2023

2/10 Terrible

Mary

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We find it difficult to class this property as an hotel. Reception staff there to unlock/ lock entrance door with a press of a button located under the counter where they stand with no welcome at the door on entry. On arrival lift was out of order but no help offered with our luggage. We had difficulty accessing our room which was on the 3rd level due to stairs being steep with narrow stairway and no handrails provided. Website states renovation work was in progress to certain rooms - we did not see/hear any work being done and would suggest that the whole place be closed down and ripped out completely! Glossy photos of interior rooms are not a true reflection of present conditions of them - everything is worn-out: beds and furniture, tv not working, kettle filthy, en-suite damp with filthy fittings and fixtures an absolute disgrace, we could go on…. Take advice from our bad experience and keep away - don’t book! Cannot understand why Expedia would include the Mayflower in their portfolio. Owners should be ashamed of the conditions they provide and charge money for!!!
Stayed 4 nights in Mar 2023