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Reviews of Mulberry House London by City Living London

3.5 out of 5
Mulberry House London by City Living London
21 Bowling Green Ln, London, England

Reviews

8.2

Very good

Rating 10 - Excellent. 10 out of 20 reviews" "
Rating 8 - Good. 6 out of 20 reviews" "
Rating 6 - Okay. 1 out of 20 reviews" "
Rating 4 - Poor. 2 out of 20 reviews" "
Rating 2 - Terrible. 1 out of 20 reviews" "

8.6/10

Cleanliness

8.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

dinky

Liked: Cleanliness, property conditions & facilities
Great apartment with great views! Exactly as described. (There is a bit of a leak/drip above the window in the living room that need attention)
Stayed 6 nights in Oct 2023
Response from City Living London on 30 Oct 2023
Thank you for the review. We are glad to hear that the apartment has great views and is exactly as described. Thank you for your comments we have taken on board and we will fix it.

6/10 Okay

Kiril

Travelled with family
Stayed 5 nights in Oct 2023
Response from City Living team on 11 Oct 2023
Thank you for the view Kiril.

4/10 Poor

Tommy

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Location and surrounding is decent where it is 7mins walk. Overall, the unit that I have booked is at level 4 south unit where there are catered for 5 pax with 1 toilet only which is challenging for 5 pax. Feedback of the unit needs to be checked to ensure it is working condition such as faulty lamp in the living room and water leaking in the living room near the window due to raining. Biggest frustration is only mode of communication is through messaging and can you imagine I need to purchase my own toilet paper as there is no physical personnel around for help. Another incident is the alarm triggered in the night as not sure what was the triggered. Ended up, I went down to the alarm panel to do my own reset. I would expect some in-charged personnel to attend whenever help or alarm is triggered. In summary, lack of physical personnel onsite is the biggest concern to all issue raised.
Response from Reservation Team on 1 Feb 2023
Hello Tommy thank you for the review. We do appreciate all guests comments as this it will help us to improve our standards and service . On the check in instructions we advise if you have any issues you can contact us via what's up or via messages and i have have checked we do not have any requests from you. If we will know about any issues that you had in the flat we will help you . Also we provide 5 toilet rolls, under the sink in the bathroom is a cabinet and there is another 4 rolls of toilet paper. Thank you for staying with us. Hope you will visit London Soon!

10/10 Excellent

Min

Stayed 4 nights in Dec 2022
Response from Reservation Team on 20 Dec 2022
Thank you for the amazing review! We are glad that you have enjoyed your stay! Looking forward to welcome you back to City Living Properties.

8/10 Good

Angela, Mississauga

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Four adults stayed at this property July 2022 on the 4th floor. The pictures on the website were accurate and represent various units. Our unit was clean and comfortable. It was hot during this time, but there were several fans. The fans were helpful, but we had to sleep with the windows open due to the heat. It was noisy due to street traffic and early morning workers in the area. Our unit had two bedrooms with comfortable, queen-sized beds and a sofa bed. There were two bathrooms. Both had a full shower. One had a tub and shower. There are gems like a dishwasher, washer/dryer combined unit. There is a toaster, microwave, and a full complement of pots, dishware, and utensils. There was also a clothing rack to hang clothes. Unfortunately, the washer dryer unit took an extremely long time to wash and dry clothing. It was more efficient to wash the clothing and hang them on the clothing rack. We took full advantage of the stove and refrigerator. We cooked breakfast and occasionally dinner. It was a home away from home. Everyone in our travel party was quite comfortable. Also, there is access to an underground (tube) station and a bus stop nearby. The property owner must fix the elevator as it was challenging to bring luggage up several flights of stairs. It was difficult for 2 members of our group as they both have medical conditions that made taking the stairs each day very challenging. We were not the only ones who struggled to do so.7.5/10. 9/10 if the elevator works.
Stayed 6 nights in Jul 2022
Response from Reservation Team. on 26 Aug 2022
Thank you for your time to post your feedback. We appreciate all comments that we receive as it helps us to improve our product and our service. Thank for your comments we have taken them on board and we will fix them. Thank you for staying with us and we hope you will consider us for a future stay and a positive experience! Reservation Team.

10/10 Excellent

Roger, Snohomish

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice place, great location, beautiful view, but no air con, - and with south facing windows it was very very hot. Advertized as 2 bathrooms, yet there was only one. We managed just fine. Beds are quite firm which can be a plus or minus. 4th floor, and the elevator didn't work on one day, so be prepared for that possibility. Still, all in all a lovely stay.
Stayed 4 nights in Jun 2022
Response from Reservation Team on 20 Jun 2022
Thank you for taking your time and leaving us a review. Happy to see you liked the location , the apartment is nice with beautiful view. Apologies for the lift we have take them on board. Hopefully see you again to stay with City Living. Reservation Team

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, room comfort
thanks
Fresh looking place and helpful admin team via email
Stayed 4 nights in Apr 2022
Response from Reservation Team on 11 Apr 2022
• Glad to hear that you liked the flat. Looking forward to welcoming you back To City Living. Reservation Team.

2/10 Terrible

Fangyu

Travelled with family
Disliked: Cleanliness, room comfort
So terrible!
Overall, highly not recommended! First of all, there was no one to help us in the contact section. Although there was contact information, we gave the wrong password to the apartment and still couldn't solve it after calling. In the end, we had to rely on ourselves to solve the problem. Next, many things inside the house were damaged. The towel heater in the master bedroom bathroom was broken. The elevator was broken for 5 nights after staying for 6 nights. I sent the same message but no one came to help repair it. Therefore, I do not recommend this apartment, except for the hardware. Outside of the equipment, the contact department is completely unable to assist. Please consider booking with this company carefully, you will regret it! 整體而言，非常不推薦！首先，在聯絡部分完全沒有人可以協助我們，雖然有聯絡資訊，但給公寓錯密碼，打過去仍然無法解決，最後是靠著自己才解決。再來，房子內部很多東西損壞，主臥浴室毛巾暖氣壞掉，電梯住了6晚，壞掉了5晚，一樣傳訊息根本都沒有人來協助修理，所以非常不推薦這家公寓，除了硬體設備外，聯絡部分完全無法協助，請警慎考慮訂這家，你會後悔！
Stayed 6 nights in Nov 2023
Response from City Living London on 5 Dec 2023
Thank you for the review Fang . We do appreciate all guests’ comments as is helping us to improve our service and standards. I know the team take pride to prepare the arrivals for our guests.But in this occasion, we have missed it . Sorry about the lift and towels rail, we have contacted our contactors, and we are in process of fixing in it. Thank you for your time and review. City Living London

8/10 Good

Juergen

Liked: Cleanliness
Stayed 4 nights in Nov 2023
Response from City Living London on 28 Nov 2023
Thank you for staying with City Living London and hope you will Visit London Soon

8/10 Good

Christian

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Reservation Team on 25 Aug 2023
Thank you for your time and the review!

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, room comfort
Easy and affordable
Perfect location and modern
Stayed 4 nights in Jul 2023
Response from Reservation Team. on 26 Jul 2023
•Thank you for your amazing review. We are glad to hear that the place is centrally and well located. Looking forward to welcoming you back to City Living. Reservation Team.

10/10 Excellent

Andrea Rosina

Stayed 4 nights in Mar 2023
Response from Reservation Team on 18 Apr 2023
Thank you for your time and review!Hopefully you will Visit London Soon !

8/10 Good

JAE GAB

Travelled with family
Liked: Cleanliness, room comfort
Good!
1.위치 히드로 공항에서 엘리자베스 라인을 타면 한번에 패링던 역에 도착합니다. 역에서 나와 10분 정도 걸어가면 보라색의 현관문을 만나게 됩니다. 찾기도 아주 쉬웠습니다. 2.내부 사이트에 나와있는 사진과 거의 같습니다. 침실 2개에 화장실 2개. 조리용품이 구비되어 있는 부엌과 거실 그리고 6인용 식탁까지. 아파트먼트 그 자체였습니다. 청소도 잘 되어 있었습니다. 욕실의 수압도 아주 좋았구요. 겨울이라 라디에이터를 켰는데 금방 따뜻해져서 전혀 춥지 않았습니다. 난방도 좋았고 이중창문이라 방음도 잘 되었습니다. 침대랑 베개도 아주 편했습니다. 수건도 5일 동안 쓸만큼 넉넉하게 준비되어 있었습니다. 3.교통 가까운 곳에 버스 정류장도 있고 패링던 역도 10분이면 갈 수 있습니다. 시내에서 그리 멀지 않은 곳이라 다니는데 전혀 불편함이 없었습니다. 4.마트 테스코 익스프레스와 세인즈베리가 있어서 아주 좋았습니다. 먹을거리들을 잔뜩 사서 호텔에서 만들어 먹었습니다. 물론, 펍이나 패스트푸드점도 근처에 있습니다. 5.치안 저녁에 다닐때도 조용하고 괜찮았습니다. 너무 늦게 다니지는 않아서 잘 모르겠지만, 전반적으로 안전했습니다. 6.전체적으로 아주 좋은 숙소였습니다. 특히 4인 가족이 머물기에는 더할나위 없는 숙소입니다. 다음에 런던에 오게 되면 다시 머물고 싶은 곳입니다.
Stayed 5 nights in Feb 2023
Response from Reservation Team on 10 Mar 2023
Thank you for your Review Jae. We are happy to see that you had an amazing experience at our property. Hope you will visit London soon and you will book with City Living Properties.

8/10 Good

Aloïse

Travelled with group
Liked: Cleanliness, room comfort
Stayed 4 nights in Dec 2022
Response from Reservation Team. on 16 Dec 2022
•Glad to hear that you liked the flat. Looking forward to welcoming you back To City Living.

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Ne conseille pas
Problème de communication à notre arrivée problème de code d’accès. Literie inconfortable et système de fermeture des fenêtres cassées. L’appartement était spacieux et bien placé. Nécessite quelques investissements.
Stayed 4 nights in Dec 2022
Response from Reservation Team on 14 Dec 2022
Thanks for the review. Great to see that the apartment is spacious and well located. Thank you for your comments we are in process of fixing them. Thank you for staying with us and we hope you will consider us for a future stay and a positive experience! Reservation Team.

8/10 Good

Markus

Stayed 4 nights in Sep 2022

10/10 Excellent

Luis Alberto

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excelente departamento. Buena ubicación y buena comunicación.
Stayed 4 nights in Sep 2022
Response from Reservation Team on 6 Sept 2022
Thank you for the review. Happy to see that the apartment was good and the communication with host was excellent. Hope you will book London Soon!

10/10 Excellent

MARIO

Travelled with family
Liked: Cleanliness, room comfort
Spacious, clean & modern apartment
Mulberry House is situated in Clerkenwell not far from Farringdon Station and close to restaurants & cafes. The apartment was a perfect size for 3 adults as it had 2 bedrooms and 2 bathrooms and a large open space lounge/kitchen fully equipped with everything you need. It was very clean and modern. Highly recommend.
Stayed 6 nights in Mar 2022
Response from Reservation Team on 6 May 2022
• Thank you for taking your time to leave us a review. We are happy to hear that the location was very good also that the apartment was a perfect size for 3 adults as it had 2 bedrooms and 2 bathrooms and a large open space lounge/kitchen fully equipped with everything you need and also very clean and modern. Looking forward to welcoming you back to City Living. Reservation Team