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Reviews of Native Mayfair

5 out of 5
Native Mayfair
10 Lees Place, Mayfair, Westminster, London, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 29 out of 50 reviews" "
Rating 8 - Good. 14 out of 50 reviews" "
Rating 6 - Okay. 5 out of 50 reviews" "
Rating 4 - Poor. 1 out of 50 reviews" "
Rating 2 - Terrible. 1 out of 50 reviews" "

9.2/10

Cleanliness

7.6/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen

Great location. Very quiet. Well presented. A perfect place to stay when in London
Stayed 2 nights in Apr 2024
Response from Alexa on 22 Apr 2024
Hi Stephen,Thank you for the stellar rating! We're thrilled to hear that you had such a fantastic experience with us. If there's anything else we can do to keep that smile on your face, just let us know. We can't wait to welcome you back for another great stay!With appreciation,Oleksandra

10/10 Excellent

Jenny

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Alexa on 12 Apr 2024
Dear Jenny,Thank you so much for taking the time to rate your stay with us! We're thrilled to know that you had such a positive experience. It was our pleasure to host you, and we look forward to welcoming you back for another fantastic stay in the futureWith appreciation ,Oleksandra

10/10 Excellent

Kiran

Liked: Cleanliness, property conditions & facilities
Great size apartment in a great location - close to lovely restaurants and shops
Stayed 1 night in Mar 2024
Response from Alexa on 3 Apr 2024
Dear Kiran,We love to hear that you enjoyed the spaciousness of our apartment and found our location convenient, with plenty of nearby restaurants and shops. Thank you for sharing your positive experience, and we hope to welcome you back soon for another enjoyable stay.Kindest regards,Oleksandra

10/10 Excellent

Theodore

Business traveller
Liked: Amenities
This was the best accommodation I've had in London. Centrally located yet quiet. Close to shops and restaurants. Great value for the money. I highly recommend this place.
Stayed 1 night in Feb 2024
Response from Alexa on 3 Apr 2024
Hi Theodore,Thank you so much for your fantastic feedback! We're thrilled to hear that you had such a wonderful experience with us and that our central location and quiet ambiance suited your needs perfectly. It's great to know that you found our accommodations to be of excellent value. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back again soon!With appreciation,Oleksandra

10/10 Excellent

T

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great idea will use now instead of a hotel the facilities are of a better standard to some 5 star hotels
Stayed 2 nights in Jan 2024

10/10 Excellent

Hissah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved the location and the staff
Stayed 1 night in Dec 2023

10/10 Excellent

yanin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Love that the apartment was cosy!
Stayed 1 night in Dec 2023

10/10 Excellent

Kathryn

Stayed 7 nights in Mar 2023
Response from Angelos on 25 Apr 2023
Thank you very much for the kind score

6/10 Okay

Simon

Travelled with family
Liked: Cleanliness
Well located place to stay
Apartment is fairly good. Modern design overall with generally good quality furniture etc. Problems on first day. Despite booking for 3 people (2 adults and teenager) via Hotels.com - it took 6 phone calls to have bedding made available for use with the sofa bed. Told us was our fault for not letting them know that we would want to use the sofa bed. Where else was the teenage child supposed to sleep? Hotels.com and the Natives need to sort out the communication because my booked was clear and the inconvenience cost me a couple of hours of my time trying to sort through multiple operatives. Other issues with fridge and soiled sofa detracted a little from the apartment. Overall though, a decent stay in a pleasant part of town which makes lots of central London in walking distance. Nice staff who were helpful especially cleaning staff.
Stayed 3 nights in Aug 2021

10/10 Excellent

Jack

Business traveller
Liked: Cleanliness, room comfort
Amazing
The property was amazing, I absolutely loved staying here! Extremely clean, great services and prime location.
Stayed 3 nights in Mar 2021
Response from AF on 18 May 2021
Dear Jack, Thank you for sharing your positive review with us. We are always delighted to hear that our guests had a positive experience and we will share your kind words with the rest of the team. We hope to welcome you back soon at Native. Best wishes, Native Team

10/10 Excellent

Rhea

Travelled with group
Liked: Cleanliness, room comfort
Review Native Mayfair
Perfect location and lovely property.
Stayed 1 night in Aug 2020
Response from Tanya on 4 Sept 2020
Hello Rhea, Thank you very much for taking a time to leave us your feedback. We were delighted that you had an great stay with us and you really enjoyed the comfort of the apartment. Hope to see you back. Kind regards, Tanya

10/10 Excellent

Ashish

Stayed 2 nights in Jan 2020

8/10 Good

WILLIAM

Liked: Cleanliness, property conditions & facilities, room comfort
Good albeit communication could have been better
Relatively it was good. Nonetheless we find the communication could hv been better. For example after our booking was made, we didnt hear from the operator on the arrangement ie how to access to the apartment etc, not until we visited them 2 weeks prior to our stay to enquire on the necessary. Secondly, we hv sent an email a day earlier to request for a late check out, only to receive the reply after 24hr ie after we hv left the apartment.
Stayed 4 nights in Dec 2019
Response from AF on 7 Jan 2020
Dear William, Thank you for choosing to stay at Native, and for taking the time to share your experience with others. I really appreciate your kind feedback and I am very saddened to hear that the communication between us was poor due a third part involve (online agent). Please rest assured that quality is one of our core values, and your feedback will help us in our continual strive for improvement. We do of course look forward to welcoming you back in the very near future, and demonstrating our true service to you. Best wishes, Native Team

10/10 Excellent

Rashid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth staying 😍
Stayed 5 nights in Dec 2019
Response from AF on 7 Jan 2020
Dear Rashid, Thank you for sharing your positive review with us. We are always delighted to hear that our guests had a positive experience and we will share your kind words with the rest of the team. We hope to welcome you back soon at Native. Best wishes, Native Team

10/10 Excellent

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, room comfort
Awesome London location
Awesome location (for wining, dining, shopping and sight seeing). Staff were polite and efficient, especially Simona. Could do with a little freshening up of the furnishings. My preferred place to stay in London.
Stayed 1 night in Nov 2019
Response from AF on 7 Jan 2020
Hello there, Thank you for sharing your feedback with us. We’re delighted to hear you found our staff to be helpful and the apartment nice and conveniently located. We’re looking forward to welcoming you again to Native. Best wishes, Native Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location , clean and has all what you need for a pleasant stay , good alternative compared to hotel room
Stayed 3 nights in Oct 2019
Response from AF on 7 Nov 2019
Hello there, Thank you for sharing your positive review with us. We are always delighted to hear that our guests had a positive experience and we will share your kind words with the rest of the team. We hope to welcome you back soon at Native. Best wishes, Native Team

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The convenient location, AC, and up-to-date kitchen were welcome. Disappointed with the condition of the property and the impression of a lack of effort by the staff to solve the issue so that we would have a pleasant stay. The blinds in the bathroom were mouldy and rotten, but no solution was presented over the six nights we stayed there. To be frank, the property has clearly gone through a fair number of guests and could do with a freshening overall. The bathroom towels were threadbare and the area rug in the living room curled up at the edges, acting as a tripping hazard. On one memorable evening, the lift doors would not close and one of us had to fix the rubber gasket back into place to get the doors to close.
Stayed 6 nights in Sep 2019
Response from AF on 22 Oct 2019
Hello there, Thank you for taking time to review us. I am really disappointed that your stay was not up to the Native standard. I apologies on behalf of our team. Please rest assured that quality is one of our core values, and your feedback will help us in our continual strive for improvement. We do of course look forward to welcoming you back in the very near future, and demonstrating our true service and product values to you. Best wishes, Native Team

8/10 Good

georg

Liked: Cleanliness, property conditions & facilities, room comfort
Did not receive entry codes
Very nice apartment! Unfortunately I didn't get their mail with entry code and key lockbox code, so wasted an hour in the late evening to get those codes and only got in bed by midnight :-(
Stayed 1 night in Jun 2019
Response from Native on 5 Jul 2019
Hello there georg, I'm sorry to hear that you were held back a bit from getting into the apartment, I'm glad to see that you enjoyed it once you got in.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Native on 5 Jul 2019
Hello there, Thanks for the 5/5 review!

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 8 nights in Apr 2019
Response from TS on 24 Apr 2019
Hi, Thank you for you feedback. We are very pleased your enjoyed your stay with us, hope to see you soon. Tanya

6/10 Okay

Verified traveller

Stayed 2 nights in Apr 2019
Response from TS on 24 Apr 2019
Hi, Thank you for you review. I hope you enjoyed your stay and hope to see you soon at one of our Native properties. Tanya

10/10 Excellent

NOORA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2018

10/10 Excellent

Abdullah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment and great location
👍
Stayed 2 nights in Aug 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
First off we enjoyed our stay here and might do it again, but the Go Natives operation needs better guest satisfaction management. Guest welcoming at Go Native Mayfair is non existent. Upon arrival a woman let is in, handed us the key card, immediately and without a word whirled and disappeared into a locked chamber. The instruction packet showing the suite's location unreadable cursive script. Most hospitable accommodations will actually show you to your room and briefly acquaint you with its amenities. Our suite was nicely furnished and clean except for a few spots on the upholstery, though the suite was not as fully furnished as the online photos - nonetheless all was comfortable enough so no complaints there. There were lots of non working lights and switches, most we repaired after we called. We might return there but they need to review their management style too.
Stayed 13 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for west-end and that extra living space
Perfect location for anyone visiting London and wanting to be in the West End. The apartment is in a small cul de sac so that you do not hear local traffic buzzing pass the building at all hours. Much nicer than staying at a hotel as the studio sitting room/kitchen set up gives you that extra space.
Response from Native Mayfair on 2 May 2018
Hello there thanks for your time to post your feedback. It was great to see that you enjoyed the apartment and its location. As you mentioned the location is great as your are in a quiet area but only a few steps from buzzing Oxford Street and Grosvenor square. We hope you tried some fantastic local restaurants and coffee places. We hope to see you again when you discover the convenience of serviced apartments compare to hotel. We are really pleased that you liked our product. Best wishes

6/10 Okay

catherine

Liked: Cleanliness, property conditions & facilities, room comfort
Great place, a few niggles
The apartment was very spacious, pleasant and in a great location. Very handy for Oxford St etc but also quiet at night. In my place, the wifi only worked in the living area and not in the bedroom which was a bit of a nuisance. Also the email with entry instructions was not sent. No one responded to the phone number that was on my reservation for the address and I had to spend a half an hour on hold with the booking agency whilst they tracked down someone who could help me. The email informing me of my departure time, however, came through promptly :) I strongly recommend that you provide a coffee maker or cafetiere as many people don't like instant coffee.
Stayed 3 nights in Nov 2017
Response from Go Native on 9 Apr 2018
Hello Catherine Thank your for your feedback. Best wishes

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Apartment. Perfect location
The room was very nice, perfect for a couple and had more than we thought. Sky tv, Wifi, Telephone. perfect location. very good price. only thing dirty was the showerheads. working in legionella control i found this a bit poor.
Stayed 1 night in Nov 2017
Response from Go Native on 9 Apr 2018
Hello Andrew thank you for your feedback. Best wishes

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017
Response from Go Native on 9 Apr 2018
Hello and thank you for your feedback. Best wishes

8/10 Good

David

Liked: Cleanliness, property conditions & facilities, room comfort
Nice apartment good size
Nice apartment
Stayed 1 night in Jun 2017
Response from Night Manager on 15 Jul 2017
Dear David, thank you for your review. I'm glad you liked the space and interior of the allocated apartment. I hope you had a lovely stay with us. Thank you for choosing Go Native. With regards, Jamella - Senior Guest Services

8/10 Good

US traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great for families
Great location, nearby Oxford and Edgware roads. Quiet and peaceful stay.
Response from General Manager on 28 Jan 2017
Dear Guest Sorry for the delay in responding to your review. I'm glad you enjoyed the peace and quiet in the heat of London. I hope to welcome you back again in the near future. Kind Regards, Ian Aitken, Senior Guest Services.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment
Apartment 10 - large, on third floor, heating and AC, daily service, WD, microwave, oven. Fantastic quiet location but next to Oxford Street.
Response from General Manager on 1 Jan 2017
Dear Guest, thank you for the fantastic review. I have to agree that the location is tremendous. Kind Regards, Ian Aitken, Senior Guest Services.

6/10 Okay

Leon A

Liked: Cleanliness
Disliked: Staff & service
Hotels.com unprofessional and lacking integrity
Guaranteed a balcony with city views on Hotels.com search engine booking but the apartments have no such rooms. Very disappointed. Hotels.com completely dismissed the issue taking no responsibility. Go Native Mayfair did take responsibility & ensured Hotels.com reimbursed 15% of cost. House keeping excellent. Safe needed new battery from the beginning of the stay & never attended to. No guide to appliances within the apartment & this proved a challenge. Phone did not work at all & never attended to. Front door faulty & 24hr security promised but guard did not check when I entered the facility on all but one occasion as the manager said he was supposed to do. Cameras in operation I was told but this was not reassuring if one doesn't know the cameras are being watched.
Response from General Manager on 7 Dec 2016
Dear Guest. I'm sorry that you had so many problems during your stay at Go Native Mayfair. As you confirm we did ensure that you received some reimbursement for the problems with Hotels.com. We don't have City views, but the apartments are located in the heart of Mayfair which has a History dating back almost 500 years. You can walk in the footsteps of French Kings, British Queens or International literary giants, all of whom have lived and visited Mayfair during its illustrious existence. We did have a fault with the front door during the stay, but I can assure your all our security guards are trained to check the authenticity of our guests, without the need for intrusiveness. I know that you did enjoy much of your stay and we would love to welcome you back again in the near future. Kind Regards, Ian Aitken, Senior Guest Services.

2/10 Terrible

Abdulla

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nightmare not stay
It was my biggest mistake chosing this go native for stay no service i didnt even get a key to my place during my stay they said the key machine is not working and you have to call us every time to let you access your room! And i spent the 4 awfel nights looking for someone to open the door for me without hearing from then a sorry word but for chick out they start 10:30 am nocking the door on me to chick out even before the actule time which was 11 Am i advice hotel.com to remove this taype of accomdation from thier list just not to trick customers i am realy upset of this stay
Response from General Manager on 19 Oct 2016
Dear Guest I'm so sorry that you didn't enjoy your stay at Go Native Mayfair serviced apartments. It is an unmanned property in the heart of London, one of the most sought after areas in the world. We don't provide the same services as hotels, but provided a home from home where you can live independently during your stay. Having said that we do provide a daily clean and a concierge is available Monday to Friday in the afternoon. They can deal with any issues that you may have. Unfortunately our key card system did malfunction for several days and that may have been inconvenient. However we provided 24/7 concierge during this time, located at the front door, so they could give you access whenever you liked. Kind Regards, Ian Aitken, Senior Guest Services.

10/10 Excellent

Calvin, Berkshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A tranquil backwater in the middle of the west end which was absolutely perfect for our one night stay...we were so disappointed we had to leave. Attempted to rebook immediately for new year but fully booked...not unsurprising. Will certainly be our premier choice when staying in the west end. Fantastic!!!!
Response from Night Manager on 24 Jul 2016
Hello Calvin It is truly inspiring if the team receives such wonderful feedback as yours. We are all looking forward to welcoming you back to Go Native Mayfair in the near future. Kind Regards, Ian Aitken, Senior Guest Services

10/10 Excellent

Zoe, new york

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent central location and place
Best words to describe the apartment, amenities and its location! Mrs Priya extremely helpful, and Lambini Georgiou the best ! Thank you ever so much , we can't wait to come back again soon!
Response from Night Manager on 4 Jun 2016
Hello Zoe Thank you very much for taking the time to review our Go Native Mayfair apartments. It sounds as if you had a wonderful time. We look forward to welcoming you back in the near future. Kind Regards, Ian Aitken, Senior Guest Services

10/10 Excellent

carolyn, Washington, CT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
London Delight
Very pleasant stay and wonderful to have my own flat available.
Response from Night Manager on 8 Jun 2016
Hello Carolyn Thank you very much for taking time to review your stay at Go Native Mayfair. It certainly seems as if you have embraced the concept of a home away from home. We look forward to welcoming you back again in the near future. Kind Regards, Ian Aitken, Senior Guest Services

8/10 Good

JP.894

Liked: Staff & service
Good location but some improvements needed
Great location very close to Hyde park, shopping, attractions, and dinning. Needs improving with the Hot water as there is often times where the units have No Hot water. We have stayed multiple times at this property each stay last more than 3+ weeks. There is no reception and also no luggage storage at this property. For a 5 star listed property the daily clean and service is more reflective of a 4 1/2 star listed property. This in mind I would still stay again but the value for money spent is not as high as one would hope.

8/10 Good

Khalid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfy apartment, excellent location
Because of the great experience I had in GoNative, I decided to look for similar hotel concepts wherever I travel. I'm a person who likes to get things done by himself, so it's so great to self check in-out without getting into the awkward moments of waiting at the reception, exchanging made up smiles, wondering if the front disk employee would find a room or would get you the room you wanted. I arrived at go native and opened the outside door using the code sent to my email, and found the apartment's keys in an envelop inside a the keys safe box. The suite was clean, and comfy. It has a complete kitchen and a laundry washing machine. Housekeeping staff are very nice and friendly. I haven't met any of the in charge management over there. If you are undemanding person who doesn't need room service and people cook for him when needed, and you plan your trips very well and keep your daily needed things handy, then this place is an excellent choice.

8/10 Good

JP.894

Liked: Cleanliness, staff & service, room comfort
Excellent location! Great for long and extended stays!
Excellent service apartments for extended stays. Great amenities inside suite. The location could not be more desirable. Very close to major attractions, transportation, shopping, groceries and restaurants and entertainment. Very safe and quiet location. Tip to property-- Please label instructions on the unit air conditioning monitor system. The system alarm had gone on Several times during the middle of the night. There were No instructions or manual provided for these issues. Overall excellent property ! We will definitely stay again.

8/10 Good

NanC

Liked: Cleanliness, room comfort
Disliked: Staff & service
Go native Mayfair
Apartment was clean & modern. Location can't get any closer to the shopping. The only problem is there is no concierge service. If you arrive before 3:00pm check in time & you need to drop off your luggage. You can't! Luckily the Marriott was right around the corner & the concierge staff there let us leave our luggage until the room was ready for check in!..

10/10 Excellent

mohammed11

Liked: Cleanliness, room comfort
amazing but no reciption
Beautiful . Amazing but there is not anyone for check in When you make your reservation you have to contact them to get a password to get in

10/10 Excellent

Love London56

Liked: Cleanliness, staff & service, room comfort
Absolutely loved it.
What a wonderful experience! This property has everything, fabulous amenities, perfect location, excellent staff, this exeeded our expectations in every way. Our room was beautiful, a one bedroom apartment with full kitchen in a classic building about a block from the American Embassy in lovely Mayfair. It's a short walk from Oxford Street, where it's so easy to shop for anything, including groceries to stock the fridge! The concierge was very helpful with our requests. This truly was outstanding and we will certainly stay again.

8/10 Good

Sang bong

Travelled with family
Liked: Cleanliness, room comfort
객실은 깨끗하고 위치도 아주 좋습니다 아파트 구조상 생각보다는 조금 작았습니다 24시간 컨시어지 지원은 되지 않습니다 미용티슈나 키친 타월 화장솜등은 따로 준비해야했고 금고사용설명서가 비치되어 있지 않습니다 벼개가 좀 불편했습니다 비밀번호를 누르고 들어가야하기때문에 도착전 이메일 확인을 잘해야합니다 따로 컨시어지가 늦은시간까지 있지 않습니다 문제해결은 호텔스닷컴 전화문의나 다른곳 네이티브로 연결되고 시간이 좀 걸리지만 해결은 됩니다
Stayed 7 nights in Apr 2022
Response from Angelos on 12 May 2022
Thank you very much for your kind feedback Sang

8/10 Good

Ibrahim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2019

10/10 Excellent

YOUSEF

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
شقق جميلة ونظيفة ممتازة للأزواج والعائلات والموقع اكثر من رائع
Stayed 6 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Room comfort
Stayed 3 nights in Jan 2019

8/10 Good

Martin

Liked: Cleanliness, property conditions & facilities, room comfort
die angeblichen Doppelbetten sind für zwei zu klein Late Check Out war nicht möglich und konnten wir unsere Koffer am Abreisetag nicht in der Unterkunft deponieren, sondern mussten 20 Minuten zur Zentrale von Native fahren, was sehr lästig war
Stayed 4 nights in Aug 2018

10/10 Excellent

Gregg Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SUPER
Perfect for a stay in London.
Stayed 1 night in Jul 2017
Response from Night Manager on 15 Jul 2017
Dear Gregg, What a great review! I'm glad you enjoyed the location/facilities of the apartment. Go Native Mayfair is a prime location surrounded by great transportation links in order for you to explore London. Thank you for choosing to stay with us. We hope to welcome you back again in future. Kindest regards, Jamella - Senior guest services