Lobby sitting area

Reviews of Point A Kensington Olympia

3.5 out of 5
Point A Kensington Olympia
42-48 West Cromwell Road, London, England

Reviews

8.2

Very good

Rating 10 - Excellent. 440 out of 1002 reviews" "
Rating 8 - Good. 321 out of 1002 reviews" "
Rating 6 - Okay. 129 out of 1002 reviews" "
Rating 4 - Poor. 69 out of 1002 reviews" "
Rating 2 - Terrible. 43 out of 1002 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Marco, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The neighborhood is queit and calm. The staff is friendly and helpful.
Stayed 7 nights in Apr 2024

8/10 Good

Brittany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the location. Nice and easy to get to from Earl's Court station. Lots of food around the area. Unique room, although a tad small but we got the room knowing that it would be and didn't actually have any complaints about it's size. I think the only complaint we have is the curtains, just not liking the style of them, but that is nothing to shoot the business down for. Had a lovely stay! Delicious breakfast, too!
Stayed 4 nights in Apr 2024

8/10 Good

Karen

Travelled with partner
We liked the side of the hotel we were on as it was quiet. It would have been good to have coffee and tea making in the room.
Stayed 1 night in Apr 2024

8/10 Good

Gavin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, close to large Tesco grocery store, earls court tube station (easy access to central London or Heathrow). Rooms are modern and renovated but small (typical for London). Wish they had a small fridge or access to fridge and microwave. Also complementary tea and coffee would be a nice touch. 9/10 will be back, excellent value!
Stayed 2 nights in Apr 2024
Response from sara on 28 Apr 2024
Dear Gavin,Thank you for your valuable feedback! We're delighted to hear that you enjoyed our great location near the Tesco grocery store and Earls Court tube station, providing easy access to central London and Heathrow. Your appreciation for our modern and renovated rooms is wonderful to hear, although we understand your desire for additional amenities like a small fridge and microwave. We'll definitely take your suggestions into consideration for future improvements.We're glad to know that you found our hotel to be excellent value, and we're thrilled that you're considering staying with us again. We look forward to welcoming you back for another great experience!Warm regardSara

10/10 Excellent

Kailyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The BEST thing about this hotel is their staff. I arrived at the hotel early on a Thursday morning and the gentlemen working the front desk was extremely welcoming and friendly, he shortly was coming off his shift and the young lady was also very friendly and welcoming. I arrived earlier than my check in time and they made sure my bags were safe and that I was comfortable in their lobby awaiting for my room. The young women also working the breakfast station was very sweet. The next day I woke up late after breakfast hours and I inquired about getting a coffee… She had already cleaned and seemed like she was getting off her shift but she took the time to make me a coffee. All three of these employees are amazing and I very much hope they are appreciated. I could tell right away they work hard and they care about their job and the guests. Thank you to the 3 of you! The hotel was also very very clean and a great location. The tube is just down the street and I was able to get to any tourist attraction or shopping 15 min. I will definitely be booking again next time in London.
Stayed 2 nights in Apr 2024
Response from sara on 28 Apr 2024
Dear Kailyn,Thank you for your glowing review! We're thrilled to hear that our staff made such a positive impression on your stay. Providing excellent service and ensuring our guests feel welcome is our top priority. We're glad you found our hotel clean and in a great location. Your appreciation for our team members means a lot, and we'll make sure they know how valued they are. We look forward to welcoming you back on your next trip to London!Best regards,Sara

8/10 Good

Logan, Kensington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean property in a good location. Friendly staff and good breakfast. Just know going in that the double-twin room is really tight, especially the bathroom. No closet and you have to sit a little diagonal on the toilet.
Stayed 10 nights in Apr 2024
Response from s on 28 Apr 2024
Dear Logan,Thank you for your feedback! We're glad you enjoyed our clean property, good location, friendly staff, and breakfast. We apologize for any inconvenience caused by the tight space in the double-twin room and bathroom. Your comments are valuable to us, and we'll use them to improve. We hope to welcome you back in the future.Best regards,Sara

8/10 Good

Gladys

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 3 nights in Apr 2024
Response from Front Desk on 24 Apr 2024
Dear Gladys,Thank you for taking the time to share your review about your recent stay at Point A Kensington. It's great to hear that you had a good stay. We look forward to hosting you in the future. Kind regards,Front Desk

10/10 Excellent

Ilknur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel had really nice and plenty breakfast. Loby was great, modern decorated. I liked breakfast area a lot too. Room was modern, a little small but still nice. It was clean, good lights. Bathroom was also a bit small but it was clean, modern and nicely done. I woul only recommend hotel to provide small hand towels instead of bigger ones. Also if they can serve free tea with snacks at the afternoon, it would be great. They provide hot water all day if you bring your own tea bags.
Stayed 4 nights in Apr 2024
Response from Chloe on 23 Apr 2024
Dear Illknur, Thank you for your review! We're happy to hear you enjoyed the breakfast options, modern decor, and overall cleanliness of the room and bathroom. We appreciate your feedback on providing small hand towels and offering free tea with snacks in the afternoon. Your suggestions will help us improve our guest experience.We hope to welcome you back soon!Kind regards,Chloe

6/10 Okay

Erika

Disliked: Staff & service
The hotel was just okay! Very small rooms
Stayed 2 nights in Apr 2024
Response from Chloe on 23 Apr 2024
Dear Erika,Thank you for leaving us a review. In regards to the rooms, they are advertised as cosy and compact hence the size.Aside from this we sincerely hope you enjoyed your stay!Kind regards,Chloe

8/10 Good

Debra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are amazing! Challenge with the property for longer stays is that there is NO closet in the rooms, rather you have hooks on the walls which isn’t the best for any stay longer than 3 or 4 days. It’s impossible to stay organized in a room the size of a postage stamp.
Stayed 14 nights in Apr 2024
Response from Chloe on 23 Apr 2024
Dear Debra,Thank you for your feedback! We're thrilled you found our staff amazing. We understand the lack of closet space can be challenging for longer stays, and we apologize for any inconvenience. . We appreciate your input and hope to welcome you back for a better experience!Kind regards,Chloe

8/10 Good

Vaishaliben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was pretty clean and decent hotel close to subway and restaurants. Staff was nice and welcoming. The only thing was they didn’t provide cattle in the room so had to pay to get coffee or hot water. Overall pretty safe and comfortable stay
Stayed 1 night in Apr 2024
Response from Chloe on 23 Apr 2024
Dear Vaishaliben,Thank you for your review! We're pleased you found our hotel clean, convenient, and welcoming. Your feedback will help us improve our amenities. We're glad you felt safe and comfortable during your stay. We hope to see you again soon!Kind regards,Chloe

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice for the price, rooms are very small. We were under the reception area so could hear chairs moving most of night. Stuff was very friendly and helpful.
Stayed 1 night in Apr 2024
Response from Chloe on 23 Apr 2024
Dear Debra,Thank you for your feedback! We're glad you found the price reasonable and appreciated our friendly, helpful staff. We apologize for the noise disturbance from the reception area, however we hope to welcome you back soon for a more comfortable stay!Kind regards,Chloe

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Chloe on 23 Apr 2024
Dear Phil,Thank you for leaving us a great rating!We hope to welcome you again in the future.Kind regards,Chloe

10/10 Excellent

Ngofah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Already answered in previous question.
Stayed 6 nights in Apr 2024
Response from Chloe on 17 Apr 2024
Dear Ngofah,Thank you for leaving us a great review.We look forward to welcoming you again in the future.Kind regards,Chloe

6/10 Okay

PINKI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Staff and cute cozy property
Stayed 4 nights in Apr 2024
Response from Chloe on 17 Apr 2024
Hi Pinki,Thank you for leaving such a positive review! We are glad to hear that you had a great experience with our staff and enjoyed our property.We look forward to welcoming you back in the future at our hotel.Kind regards,Chloe

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We feel very fortunate that we booked this room! We had never been to London before, so completely lucked out. The only thing that we would have changed was the taxi from the train station. We could have easily gotten on the tube and saved $50. The place was new, clean, friendly. Thank you
Stayed 4 nights in Apr 2024
Response from Chloe on 17 Apr 2024
Dear Patrick,Thank you for taking the time to leave us a review. We're glad that you had such a great stay with us out Point A and we satisfied your needs and you enjoyed your first time in London!We hope to welcome you back again in the future.Kind regards,Chloe

10/10 Excellent

Alina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the room was small, but it was convenient for the short stay. The staff is nice and comprehensive. The break is good! And the ladies serving it are very nice, especially Nadia. Thank you very much :)
Stayed 3 nights in Apr 2024
Response from Chloe on 11 Apr 2024
Dear Alina,Thank you for leaving such a great review! We are glad to hear that you enjoyed your stay with us and had a great experience with our staff, especially Nadia. Customer satisfaction is important to us so we are glad your experience was satisfactory.We look forward to welcoming you again in the future.Kind regards,Chloe

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were pleasantly surprised at how nice the hotel was.Room was “cosy “, small but clean/comfortable bed/good ablutions. Breakfast was really good value for money.We liked the Point A a lot!Thanks
Stayed 4 nights in Apr 2024
Response from Chloe on 11 Apr 2024
Dear Christopher,Thank you for taking the time to leave us a review. We're glad you enjoyed your stay with us and enjoyed the breakfast options! We hope to welcome you again soon. Kind regards,Chloe

6/10 Okay

Anindya

Travelled with partner
Disliked: Amenities
The room is extra tiny small and you can end up having back pain for not moving enough inside the room. They clean once in three days for environment concerns. I can understand that washing towel takes a lot of water which is environmental concern. But that doesn’t mean you will clean the rooms once in three days. Please don’t greenwash the climate issue
Stayed 5 nights in Mar 2024
Response from Front desk on 9 Apr 2024
Dear Anindya ,Thank you for your feedback. We apologize for any discomfort caused by the size of the room. We understand your concerns regarding cleaning frequency and its impact on the environment. While we aim to prioritize sustainability by cleaning rooms every three days, we acknowledge your point about maintaining guest comfort. Your insights are valuable, and we appreciate your understanding.Kind regards, Front desk

8/10 Good

Asheem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
its was a nice experience
Stayed 1 night in Mar 2024
Response from Chloe on 4 Apr 2024
Dear Asheem,Thank you for leaving positive feedback, your feedback is important to us. We are happy to hear that you had a nice experience with us.We look forward to welcoming you again in the future.Kind regards,Chloe

10/10 Excellent

Aideen

Stayed 3 nights in Mar 2024
Response from Chloe on 23 Apr 2024
Dear Aideen,Thank you for leaving us a good rating! Hopefully we can welcome you again in the future.Kind regards,Chloe

8/10 Good

Trevor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe area close to earls court station. Didn’t like how small the rooms were. Left feeling very cramped and the room could be quite noisy with other guests opening/closing doors as well as walking by. Limited sockets for charging phones/devices etc. Otherwise the staff was very friendly
Stayed 5 nights in Mar 2024
Response from host on 1 Apr 2024
Dear Trevor,Thank you for taking the time to share your feedback with us. We're pleased to hear that you appreciated the safe and convenient location of our hotel near Earl's Court station, as well as our friendly staff.Regarding the limited sockets for charging devices, we appreciate your feedback and will look into ways to address this to enhance the convenience of our guests.Thank you once again for your valuable input, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Kind regards,Afiifa

10/10 Excellent

Paul

Travelled with family
The staff are wonderful. Joann was always prompt to answer our questions before we arrived. Once there they greeted us with a very friendly hello, and made sure our stay was perfect. We opted for a small room without much in the way of amenities, because we’re there to travel and see things. It had what we needed, it was clean, and everything worked perfectly. The breakfast is great, and they make great coffee and cappuccinos. A great stay and we’d definitely use them again.
Stayed 5 nights in Mar 2024
Response from host on 1 Apr 2024
Dear PaulThank you so much for your glowing review! We're thrilled to hear that you had a wonderful experience during your stay with us at [Hotel Name].It brings us immense joy to know that our staff, especially Joanna, provided you with exceptional service from the moment you inquired about your stay to the time you checked out. We take great pride in ensuring that each guest feels welcomed and valued, and we're delighted that you felt this warmth and hospitality during your time with us.We're glad that you found your room to be clean, comfortable, and equipped with everything you needed for your travels. Our aim is to provide a hassle-free experience for our guests, and we're thrilled that we succeeded in meeting your expectations.It's wonderful to hear that you enjoyed our breakfast offerings and that you appreciated the quality of our coffee and cappuccinos. We believe that starting the day with a delicious meal and a great cup of coffee sets the tone for a fantastic day of exploration and adventure.We can't thank you enough for choosing to stay with us and for sharing your positive feedback. Your kind words mean the world to us, and we're honored to have had the opportunity to host you. We look forward to welcoming you back for another great stay in the future!Kind regards,Afiifa

8/10 Good

Emma

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Chloe on 31 Mar 2024
Thank you for leaving a generous rating! We look forward to welcoming you again in the future.Kind regards,Chloe

10/10 Excellent

Fabienne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, amazing breakfast, nice coffee, clean room TV
Stayed 3 nights in Mar 2024
Response from Chloe on 31 Mar 2024
Thank you for your kind words! We're delighted that you had such a positive stay with us. We look forward to welcoming you back again soon for another enjoyable visit!Kind regards,Chloe

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Chloe on 31 Mar 2024
Thank you for your 5 out of 5 review! We look forward to having you again in the future.Kind regards,Chloe

8/10 Good

ALISON

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Near underground and restaurants. Rooms and toilet cubicles smaller than expected. There should be coffee / tea in rooms. There should be hand towels and should not have to request fresh towels every day. Staff were kind and helpful.
Stayed 4 nights in Mar 2024
Response from Chloe on 31 Mar 2024
Thank you for sharing your feedback! We're delighted to hear that you appreciated our convenient location near the underground and restaurants, as well as our attentive and helpful staff. Your comments regarding amenities have been duly noted, and we'll certainly take them into consideration as we continuously strive to improve our guests' experiences. We hope to have the opportunity to welcome you back again in the future.

10/10 Excellent

Kris

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and very friendly staff
Stayed 1 night in Feb 2024
Response from afiifa on 8 Mar 2024
Dear Kris,Thank you for your amazing feedback on our property.We hope you come back soon.Kind regards,Afiifa

10/10 Excellent

Helena Jayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time at Point A, Kensington. The staff were so friendly and accommodating to my two older parents. The breakfast was first class and the room was perfect for a stay in London.
Stayed 3 nights in Feb 2024
Response from Chloe on 6 Mar 2024
Thank you for sharing your wonderful experience with us! We're thrilled to hear that you and your parents enjoyed your stay at Point A, Kensington. It's fantastic to know that our staff made your stay pleasant and that you found our breakfast and accommodations to your liking. We hope to have the pleasure of hosting you and your family again soon!Kind regards,Chloe

8/10 Good

liam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property over all was good very compact great location breakfast was a bit pricey. Staff were polite and friendly.
Stayed 2 nights in Feb 2024
Response from Chloe on 21 Feb 2024
Hi Liam, Thank you for taking the time to share your feedback. We are delighted to hear that you found our property to be good and in a great location. It's wonderful to know that you also had a positive experience with our staff. We appreciate your comments about the breakfast price and will certainly take this into consideration as we strive to provide the best value for our guests. We hope to have the pleasure of welcoming you back in the future.Kind regards,Chloe

10/10 Excellent

Patrice

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Lovely room
Stayed 1 night in Feb 2024
Response from Joanna on 7 Feb 2024
Dear Patrice, Thank you for your positive review! We're thrilled you enjoyed our great staff and lovely rooms. Your satisfaction is our top priority, and we look forward to welcoming you back for another enjoyable stay.Kind regards,Joanna

6/10 Okay

Caglar, Long Island City

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Extremely compact, not ideal for a couple. Stayed in “largest room” which was less than 80 square feet
Stayed 4 nights in Dec 2023
Response from Hadi on 7 Feb 2024
Dear Caglar,Thank you for your feedback. We appreciate your perspective and apologize for any inconvenience caused by the compactness of the room. We strive to balance comfort and space efficiency, and we'll consider your comments for future improvements. We hope to welcome you again for a more satisfying experience.Best regards,

8/10 Good

Naleeni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience and convenient thank you
Response from Hadi on 7 Feb 2024
Dear Naleeni,Thank you for your kind review! We're thrilled to hear that you enjoyed your stay with us. Best wishes always.

8/10 Good

Greig

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel.
A nice hotel good for an easy nights stay. Near to Earl's Court tube.
Stayed 1 night in Jan 2024
Response from Joanna on 2 Feb 2024
Dear Greig, Thank you for sharing your experience! We're delighted you enjoyed your stay with us and found our location near Earl's Court tube station convenient. We strive to provide a comfortable and hassle-free experience for all our guests. We hope to welcome you back soon!"Kind regards,Joanna

10/10 Excellent

Juan

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Good experience
Good stay Rooms a little bit small Very good breakfast Friendly associates 3 days no cleaning up the room
Stayed 3 nights in Jan 2024
Response from Front Desk on 2 Feb 2024
Dear Juan, Thank you for your review. We're pleased you had a good stay and enjoyed our breakfast and friendly staff. To minimize environmental impact, our eco-friendly policy includes housekeeping service for reservations longer than 3 nights. We hope to welcome you back for another pleasant stay.Kind regards,Front Desk

8/10 Good

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal for a couple of days stay but double room realistically too small for two people. Virtually no storage space in our room.
Stayed 3 nights in Jan 2024
Response from Front Desk on 2 Feb 2024
Dear Elizabeth, Thank you for your feedback. We're glad you found our hotel suitable for a short stay. We appreciate your insights and hope to host you again soon.Kind regards,Front Desk

6/10 Okay

Brenna

Travelled with group
Liked: Property conditions & facilities
The property was all good but the linens were a little stained. I stayed for 3 nights and no cleaning was included in our stay. Lighting and bathroom was a nice touch. Would recommend if you need somewhere cheap and convenient to travel around London.
Stayed 3 nights in Jan 2024
Response from Hadi on 7 Feb 2024
Dear Brenna,Thank you for your valuable feedback. We apologize for the issue with the linens and the lack of cleaning service during your stay. We'll address these concerns promptly to ensure a higher standard of cleanliness. We're delighted you appreciated our lighting and bathroom amenities. Your recommendation means a lot, and we hope to welcome you back soon.Warm regards,

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Front Desk on 3 Feb 2024
Dear Jonathan, thank you for your excellent review. We are happy that our hotel has met your expectations and that you were satisfied with your stay. We look forward to hosting you again. Kind regards, Kind regards,Front Desk

2/10 Terrible

melda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Front Desk on 2 Feb 2024
Dear Melda, We appreciate your feedback, although we regret that your experience fell short of expectations. Your satisfaction is paramount, and we take your concerns seriously. We hope for the opportunity to restore your trust and provide a better experience in the future. Kind regards,Front Desk

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine for a short stay
Greeting was lovely. The member of staff was polite and helpful and gave me directions to the room. Room was compact but fine for 1 person. No tea or coffee facilities in room. Bed was comfortable and bathroom was fine. Shower was rather slow to drain but otherwise fine for 1 night for 1 person.
Stayed 1 night in Jan 2024
Response from Front Desk on 7 Feb 2024
Dear Guest, Thank you for your feedback. We're delighted you appreciated our warm greeting and helpful staff. While we don't provide tea and coffee facilities in the room, we're pleased you found the accommodations comfortable. We apologize for the slow shower drain and any inconvenience caused.Kind regards, Front Desk

10/10 Excellent

Jason

Great hotel
Totally amazing, the staff were so polite and helpful and hotel was great value and very smart and tidy
Stayed 1 night in Jan 2024
Response from Joanna on 7 Feb 2024
Dear Jason, Thank you for your fantastic review! We're thrilled to hear that you found our staff polite and helpful. It's wonderful to know that you appreciated the value and cleanliness of our hotel. Your kind words mean a lot to us. We hope to welcome you back soon!Best regards,Joanna

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Front Desk on 2 Feb 2024
Dear Guest, Thank you for your lovely review. We hope to see you again. Best Regards, Front Desk

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels ive stayed that is within the budget. Can’t get over with the croissant for breakfast
Stayed 2 nights in Jan 2024
Response from Chloe on 21 Feb 2024
Hi Jennifer,We are so glad to hear that you enjoyed your stay at our hotels, in addition to enjoying our delicious continental breakfast! Customer satisfaction is our top priority at Point A Hotels, so we are pleased that you were satisfied during your stay.We look forward to welcoming you again. Kind regards,Chloe

8/10 Good

Amelie

Stayed 3 nights in Dec 2023
Response from Front Desk on 3 Feb 2024
Dear Amelie, Thank you for your excellent review. We are happy that our hotel has met your expectations and that you were satisfied with your stay. We look forward to hosting you again. Kind regards, Front Desk

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Average
The staff was very friendly, we liked the property and cleanliness, although, the room was very small and uncomfortable to move around, the temperature in the room was very warm and suffocating, we asked the front desk to help with the air conditioning but I guess it never worked. Other than that, everything was good. I would recommend this place if you’re not really looking for comfort, just a place to spend the night and get out in the morning…
Stayed 3 nights in Jan 2024
Response from Afiifa on 8 Jan 2024
Dear Anonymous,Thank you for taking the time to write a review on our property. I am glad to hear that you found our staff to be very friendly. Our team takes pride in going over and beyond with providing amazing customer service. Hearing positive reviews about our staff puts a smile on our faces!I am sorry to hear that your experience in our rooms was uncomfortable. Our rooms are advertised by all travel agencies and our website as cozy and compact providing all the essential needs for a trip to London. I am also sorry about the AC issues in your room, we will ask our Maintenance team to take a look to prevent any further issues with the AC unit in the future.We hope you will visit us soon in the future.Kind regards,Afiifa

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very clearly from out of town... the late-night staff was very kind and welcoming to us. We talked with them for a while before retiring, we really appreciated that! The rooms were SOOO small but thats the experience you get some times. Thank you for making our stay wonderful.
Stayed 1 night in Dec 2023
Response from Front Desk on 2 Feb 2024
Dear Matthew, "Thank you for your kind words! We're thrilled to hear that our late-night staff made you feel welcome and added warmth to your stay. While our rooms may be cozy, we're glad you appreciated the unique experience. Your satisfaction is our priority, and we look forward to hosting you again soon!"Kind regards,Front Desk

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from afiifa on 4 Jan 2024
Thank you for taking the time to give us an excellent review.

10/10 Excellent

Trey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Nov 2023
Response from afiifa on 4 Jan 2024
Thank you for taking the time to give us an excellent review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from afiifa on 4 Jan 2024
Thank you for taking the time to give us an excellent review.

6/10 Okay

aisha

Liked: Cleanliness, staff & service
Rooms are way tooooo tiny. You feel congested. The area is close to lots of food options. I don’t know how two people stayed in one room cause I was overwhelmed with how small the room was
Stayed 3 nights in Dec 2023
Response from afiifa on 4 Jan 2024
Dear Aisha,Thank you for leaving an honest review of our hotel. I am glad to hear that you enjoyed the food options available near our hotel, as we have a variety of different cuisines to choose from. I am also sorry to hear that you have found our rooms to be small, our rooms are advertised as cozy and compact by all travel agencies with a maximum capacity of two people. Our rooms provide all the essentials for a trip to Londonkind regards,Afiifa